Thermal Scientific Works

• Serve as the technical quality authority across factory operations and customer field sites • Conduct structured walkthroughs to identify quality concerns before units ship • Perform on-site QA/QC inspections to verify compliance with standards • Participate in internal QC meetings as the source of field and factory intelligence • Support the development and refinement of inspection checklists and QA/QC documentation standards

• Manage TW's spare parts inventory used to support startup, commissioning, and warranty service work. • Maintain accurate inventory records, stocking levels, and reorder points. • Develop and oversee inventory control processes, cycle counts, and audits. • Ensure parts are properly stored, labeled, and accessible to the service team. • Develop methods and systems for predictive parts recommendations based on historical usage data, failure rates, and the criticality of parts at customer sites. • Analyze trends to determine which parts should be stocked internally vs. quoted on a case-by-case basis. • Continuously refine stocking strategies to balance availability with carrying costs. • Develop tailored spare parts recommendations for customers to maintain on site, particularly for equipment no longer under warranty. • Prepare and deliver spare parts quotes to customers. • Provide parts quotes for out-of-warranty service requests on a case-by-case basis. • Educate customers on the value of maintaining critical spare parts on site. • Develop and maintain strong relationships with key parts vendors and suppliers. • Monitor lead times, pricing, and parts availability across the supply base. • Identify and qualify suitable replacement parts and alternate sources to reduce supply risk. • Expand the vendor network to support new equipment lines, obsolete parts, and competitive pricing. • Negotiate pricing, terms, and supply agreements with vendors. • Lead and develop the Spare Parts Department team. • Establish department goals, KPIs, and reporting that align with Operations objectives. • Collaborate cross-functionally with Service, Engineering, Sales, and Project Management teams. • Report regularly to the COO on department performance, risks, and opportunities.

• Serve as the HR leader for ThermalWorks, partnering closely with company leadership and the Endeavour HR team to support organizational priorities and business growth. • Develop and execute HR strategies, programs, and initiatives aligned with business objectives and Endeavour’s people practices. • Partner with leadership on workforce planning, organizational design, succession planning, and talent development initiatives. • Lead full-cycle recruitment efforts for ThermalWorks, helping attract, engage, and retain high-performing talent in partnership with Endeavour’s Talent team. • Advise managers and employees on employee relations matters, performance management, coaching, conflict resolution, and workplace policies. • Foster a positive, inclusive, and high-accountability culture aligned with the organization’s values. • Oversee performance management processes, including goal setting, performance reviews, feedback practices, and employee development planning. • Identify training and leadership development opportunities to strengthen employee capability and support career growth. • Ensure compliance with all applicable federal, state, and local employment laws and maintain HR policies and practices accordingly. • Partner with Endeavour HR and business operations teams on compensation, benefits administration, HR systems, reporting, and broader people initiatives, such as the ecosystem-wide intern program. • Analyze HR metrics and organizational data to identify trends, improve processes, and support data-driven decision-making. • Support change management initiatives and help guide the organization through periods of growth and evolution. • Maintain a high level of discretion and professionalism in handling sensitive employee and business matters.

• Develop machine learning models related to equipment telemetry • Deploy ML/DL Models into cloud-based access for internal use • Design data pipelines to ingest, clean, and analyze sensor, operational, and service data • Continuously refine models based on real-world equipment performance • Design and build supportive AI tools for the service, operations, and engineering team • Translate engineering formulas, design rules, and constraints into reliable, user-friendly digital tools • Collaborate with engineers to ensure accuracy, usability, and maintainability • Leverage Agentic AI to operationalize the AI project development • Assist the AI/ML team in developing the AI digital twin • Provide knowledge and understanding of ML behaviors relative to AI digital twins • Support additional data and digital tool initiatives as required by the business • Evaluate new opportunities where advanced analytics can improve products, services, or operations • Contribute to long-term data strategy at ThermalWorks • Lead a team of junior developers in additional projects.

• Own the design phase of every active ThermalWorks project from pre-contract award through issued-for-construction release, including milestone management, scope control, and change tracking, and finally through L5 commissioning. • Establish and enforce design phase gates, deliverables, and review checkpoints; ensure every package meets ThermalWorks technical standards and customer requirements before release. • Serve as the escalation point for design issues raised by Project Managers, Commissioning, field teams, and customers; drive design and construction coordination issues to closure. • Partner with the Director of Project Management to integrate design status into the live Deployment Dashboard, providing accurate, current visibility into every project's design progress. • Manage relationships with ThermalWorks’ external design consultant partners and construction teams, facilitating the effective, accurate, and complete resolution of all design issues. • Own the submittal process, ensuring timely submission of all technical deliverables. • Leverage AI to build technical tools and systems to streamline all design workflows. • Drive down rework, changes, design questions and construction coordination volume through root-cause analysis and targeted process changes. • Coordinate with the Quality Team, leveraging the Quality Management System (QMS) to build the feedback loop from field execution, commissioning, Service and operations back into design. • Partner closely with Commissioning/Startup and Quality within the Delivery function to ensure design packages set up downstream phases for success. • Coordinate with Estimating on design assumptions embedded in proposals; flag deviations early. • Represent ThermalWorks design in customer-facing technical discussions, including design reviews, submittal negotiations, and issue resolution.

• Controlled, customer-ready documentation packages (product specs, data sheets, IOM manuals) released on schedule. • Document revision history, approvals, and release status maintained and audit-ready across all product lines. • Timely documentation updates aligned to engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases. • Traceability maintained between specifications, manuals, drawings, supporting calculations, and attachments. • A searchable, cross-referenced document library that supports fast retrieval from quote through delivery and field support. • Translate complex engineering and HVAC system concepts into clear, accurate documentation for internal teams, contractors, customers, and service providers. • Develop, edit, and maintain controlled product documentation, including: • Product specifications, performance data, and technical data sheets. • Installation, Operation, and Maintenance (IOM) manuals. • Collaborate with Project Management on submittal packages and supporting technical exhibits for customer and construction use, ensuring completeness and accuracy. • Collaborate with Quality Assurance on documentation necessary for manufacturing, test, and inspection. • Ensure documentation reflects real product configurations, performance data, and intended application. • Collaborate with the Engineering Change Manager on document configuration management, including revision control, versioning, approvals, and release status. • Ensure documentation remains aligned with engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases. • Maintain traceability between specifications, manuals, drawings, supporting calculations, and attachments. • Develop and maintain a cross-referencing and cataloging system for easy document retrieval, maintaining continuity and revision control from quote to delivery. • Collect, organize, and update supporting attachments for technical documents. • Ensure all technical documents meet internal quality standards and external compliance requirements. • Review and update technical documents on a scheduled basis to maintain accuracy and relevancy. • Collaborate with Engineering, Project Management, Operations, Compliance, Quality Assurance, and Marketing teams to ensure alignment of documentation across functions and consistent messaging. • Support new product introductions and changes to released products with timely documentation updates. • Provide guidance for documentation best practices.

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status • Capture trends, screenshots, and event timelines • Execute approved runbook actions and stabilization steps • Escalate potential SOO or efficiency concerns with evidence, not speculation • Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) • Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations • All overrides must be documented, time-bound, and reviewed post-action • No control tuning without approval • Accurate, timely data capture that enables fast decisions • Disciplined escalation with complete context • Safe execution under pressure with minimal rework • Travel required during the training period

• Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status • Capture trends, screenshots, and event timelines • Execute approved runbook actions and stabilization steps • Escalate potential SOO or efficiency concerns with evidence, not speculation • Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) • Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations. All overrides must be documented, time-bound, and reviewed post-action. No control tuning without approval. • Success Looks Like: Accurate, timely data capture that enables fast decisions; disciplined escalation with complete context; safe execution under pressure with minimal rework. • Travel required during the training period

• Assembly Modeling and Documentation (Solidworks). • Create assembly models. • Create 3D models of process cooling machines and systems. • Create 3D models of mechanical piping systems. • Create product related documentation (Assembly instructions, Assembly fabrication drawings, Installation instructions). • Maintain product system schematics in AutoCAD. • Audit machine component properties within Solidworks to make sure the manufacturer, model number, and IDs are current. • Maintain product IOM details.

• Manage Preventative Maintenance and Service schedules. • Perform on-site quality Control for the installation of Thermal Works products • Perform all preventative maintenance and service needs for clients • Be available to take emergency issues when on call. • Monitor service software closely to ensure services are met on a timely schedule • Collaboration with different departments within the company for product development and improvement • Provide technical support for troubleshooting and repair of thermal works equipment. • 50% travel requirement within the United States.