VB Spine, LLC

What You’ll Do: - Lead and develop the Commercial Operations team (Customer Service and/or Inventory Management) to deliver high levels of customer satisfaction and operational excellence - Partner with Sales leadership and Commercial Operations management to understand inventory needs and create operational plans that support revenue opportunities - Drive a culture of continuous improvement, process simplification, and best practices across order-to-cash (OTC) processes - Supervise the development and tracking of operational and fulfillment KPIs to ensure alignment and flawless order execution - Ensure effective utilization and maintenance of ERP (JDE), CRM (Salesforce), and Customer Complaint systems; support internal/external audits and maintain SOX compliance - Gather and analyze data for forecasting, planning, and logistical management of loaner and consignment inventory - Measure inventory performance monthly and lead realignment plans by product line based on metrics - Act as the primary liaison between the field sales force and internal teams to optimize instrument and implant configurations - Support new product launches, coordinate returns of old inventory, and manage logistical activities to meet customer demand - Provide coaching, performance feedback, and support talent development, succession planning, and training for team members - Collaborate with cross-functional teams to improve customer experience, resolve issues, and strengthen commercial operations What You Bring: - Bachelor’s degree required - Minimum 4 years of experience in the medical device industry (orthopedic/spine experience strongly preferred) - At least 2 years of experience in customer-facing roles - Previous people leadership or supervisory experience is highly preferred - Strong knowledge of field operations, supply chain, logistics, inventory management, and ERP systems - Excellent verbal and written communication skills with the ability to present complex information clearly - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), JD Edwards (ERP), Salesforce (CRM), MasterControl, and PowerBI or similar reporting tools - Strong problem-solving skills with the ability to analyze issues and develop practical solutions - Ability to build effective relationships, collaborate across levels, and thrive in a fast-paced, demanding environment Why VB Spine? We believe in growing talent from within. At VB Spine, join a high-performing leadership team where you’ll directly influence commercial success, customer experience, and operational excellence in Canada — positioning yourself for growth while helping drive the future of spine care. Compensation: Pay for this role is competitive and based on experience, qualifications, leadership scope, and performance with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, people leadership experience, and local market conditions. Benefits include: - Comprehensive health, dental, and vision insurance - Retirement savings plan with company match - Paid time off (PTO) and holidays - Ongoing training and professional development opportunities - Opportunity to grow within a fast-paced, dynamic company