Community Health Systems

Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and routes communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Researches patient requests within the medical record, provides necessary information, and resolves inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

Our Benefits: - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP) Job Summary The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. Essential Functions: - Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software. - Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings. - Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers. - Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities. - Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing. - Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams. - Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports. - Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support. - Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed. - Performs other duties as assigned. - Complies with all policies and standards. - This is a remote position. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Required: - Education: H.S. Diploma or GED - Experience: 1-3 years of experience in scheduling, operations, or healthcare administration - Preferred: - Education: Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field - Experience: 1-3 years 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) Knowledge, Skills and Abilities: - Proficiency in scheduling software and Microsoft Office Suite. - Excellent verbal and written communication skills. - Strong problem-solving skills and attention to detail. - Knowledge of healthcare industry standards and protocols. - Strong organizational and multitasking abilities. - Ability to work in a fast-paced and dynamic healthcare environment. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. INDSSFLRCSC

As a Remote Bilingual Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Bilingual Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - Bilingual in English and Spanish - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred - Bilingual in English and Spanish Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. - Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software. - Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings. - Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers. - Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities. - Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing. - Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams. - Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports. - Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support. - Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed. - Performs other duties as assigned. - Complies with all policies and standards. This is a remote position. Qualifications - H.S. Diploma or GED - 1-3 years of experience in scheduling, operations, or healthcare administration - Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field (preferred) - 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) (preferred) - Proficiency in scheduling software and Microsoft Office Suite. - Excellent verbal and written communication skills. - Strong problem-solving skills and attention to detail. - Knowledge of healthcare industry standards and protocols. - Strong organizational and multitasking abilities. - Ability to work in a fast-paced and dynamic healthcare environment. Benefits - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP)

Our Benefits - Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. - Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication. - Paid time off - Flexible scheduling - Future Security: 401(k) with matching. Job Summary The Staff Accountant, Associate is responsible for assisting with the preparation and analysis of financial reports, journal entries, reconciliations, and accounting schedules. This role supports month-end and year-end close processes, internal and external audit requests, and financial reporting activities. Working within a team environment, the Staff Accountant, Associate ensures accuracy, compliance, and efficiency in financial transactions while contributing to process improvements and special projects as assigned. Essential Functions - Prepares journal entries and supporting analysis as part of the monthly and quarterly close processes. - Completes account reconciliations for various general ledger accounts on a monthly, quarterly, and annual basis, ensuring accuracy and resolving discrepancies. - Prepares monthly schedules used in the development of consolidated and/or subsidiary financial statements. - Supports internal and external audit requests, compiling, summarizing, and preparing necessary documentation to facilitate audit procedures. - Assists in maintaining internal controls over financial reporting, ensuring compliance with corporate policies and accounting standards. - Conducts analysis of key accounts, including monitoring financial trends and preparing reports on key performance indicators (KPIs). - Prepares ad-hoc financial analyses to support accounting and financial reporting decisions. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - Bachelor's Degree in Accounting, Finance, or a related field required - A combination of education and experience in accounting or finance may be considered in lieu of a degree - 1-3 years of experience in accounting, finance, or related financial operations required - Experience with Oracle Fusion highly preferred - Experience with general ledger accounting, reconciliations, and financial statement preparation preferred Knowledge, Skills and Abilities - Basic understanding of GAAP, financial reporting, and internal controls. - Proficiency in Microsoft Excel, accounting software, and financial systems. - Strong analytical and problem-solving skills, with attention to detail. - Ability to prioritize and manage multiple tasks in a deadline-driven environment. - Effective communication and collaboration skills, with the ability to interact with internal and external stakeholders. Licenses and Certifications - Certified Public Accountant (CPA) preferred We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Bilingual Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. Bilingual in English and Spanish. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment - Familiarity with CRM software and customer service tools preferred - Bilingual in English and Spanish Requirements - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients. This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions - Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. - Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. - Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. - Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. - Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Knowledge, Skills and Abilities - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Scheduling Specialist at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. - Responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers. - First point of contact for patients, managing patient appointment scheduling and addressing general patient needs. - Accurately communicates patient needs to the clinical staff through centralized call center operations. - Ensures communications and appointments are accurate, timely, and compliant with organizational policies. - Fosters effective communication with clinicians, patients, and leadership. Qualifications - H.S. Diploma or GED required - Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred - 1-3 years of experience in scheduling, operations, or healthcare administration required - 1-3 years of experience in physician/provider scheduling, patient appointment scheduling, or call center operations Requirements - Proficiency in scheduling software, EMR systems, and Microsoft Office Suite. - Excellent verbal and written communication skills with strong customer service orientation. - Delivers prompt, courteous, and knowledgeable support to customers. - Strong problem-solving skills and attention to detail. - Ability to manage multiple priorities in fast-paced hospital, clinic, or call center environments. - Knowledge of healthcare industry standards, patient confidentiality, and compliance protocols. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

The Insurance Specialist I is responsible for verifying insurance eligibility and benefits, ensuring authorization requirements are met, and completing pre-registration processes for scheduled outpatient and inpatient services. This role ensures compliance with payor guidelines and provides timely and accurate communication with patients, providers, and medical office staff. The Insurance Specialist I supports the financial clearance process by educating patients on insurance benefits and financial responsibilities while maintaining high standards of accuracy and professionalism. Verifies insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and compliance with payor requirements. Calculates and communicates the patient’s estimated financial responsibility for scheduled services. Identifies and ensures authorization and referral requirements are met in accordance with payor guidelines. Validates and documents all authorizations and referrals according to established policies. Reviews and determines the medical necessity of scheduled services based on payor criteria. Accurately documents and maintains all required records and communications in compliance with organizational standards. Communicates effectively and professionally with patients, physicians, and medical office staff to resolve inquiries and ensure adherence to payor requirements. Educates patients on insurance coverage, benefits, and financial responsibility, ensuring clear understanding. Processes and indexes incoming orders promptly and ensures compliance with documentation standards. Provides timely notification of admission or observation status per payor guidelines for inpatient and observation services. Performs other duties as assigned. Complies with all policies and standards. This is a remote position.

The Insurance A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. Provides triage support for common issues related to platforms, applications, and back-office processes. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.