Role Description The Sr. Staff Process Engineer, DTIO ISM Solutions is responsible for guiding ITSM operational activities and driving strategic initiatives across the Digital Technology organization to improve and optimize service management practices. - Guide managed service provider in delivery of ITSM operational activities. - Guide enterprise-wide strategic initiatives to improve and optimize IT and business service management practices across the organization. - Drive continuous improvement efforts focused on operational efficiency, service quality, automation, and customer experience. - Design, standardize, and mature service management process aligned with industry frameworks such as ITIL, Agile, Lean, and DevOps tenets. - Partner with senior executives, operational teams, engineering teams, risk/governance groups, and business stakeholders to identify service management gaps, priorities, and transformation opportunities. - Guide process engineering efforts across core service management functions including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Configuration Management. - Collaborate with platform engineering and tool administration teams to optimize the ServiceNow platform. - Serve as a strategic advisor and subject matter expert for service management transformation, operational resilience, and process optimization initiatives. Qualifications - 10+ years of progressive experience in IT operations, service management, process engineering, or operational excellence roles within complex enterprise environments. - Proven experience guiding a managed service provider in delivery of ITSM operational activities. - Proven experience guiding large-scale strategic initiatives focused on service management transformation, operational optimization, automation, and continuous improvement. - Demonstrated success designing, implementing, and maturing enterprise service management processes across multiple functional areas. - Deep expertise in IT service management frameworks including ITIL, Lean, Agile, and continuous improvement methodologies. - Experience establishing operational KPIs, maturity models, service metrics, dashboards, and executive reporting frameworks. - Hands-on experience with enterprise service management platforms such as ServiceNow or comparable workflow automation technologies. - Ability to guide cross-functional and distributed teams. Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Role Description At Uncapped, we help ambitious founders realize their dreams. As our GTM Engineer, you'll own outbound end to end and build it into a real engine: - Cold email, LinkedIn, and signal-based prospecting running at scale. - Transform a fragmented, underperforming outbound motion into a coherent, multi-channel engine. - Work cross-functionally with SDRs, AEs, RevOps, and Partnerships. You will own outbound end to end for Uncapped, from infrastructure and deliverability through to the tools and data that decide who we reach and how: - Outbound infrastructure: Design and build scalable systems for prospecting, enrichment, and outreach. - SDR enablement and optimization: Equip our SDRs with world-class tooling, playbooks, and data insights. - Data and targeting strategy: Build ICP models, scoring frameworks, and segmentation logic. - Tech stack ownership: Evaluate, implement, and optimize our GTM tools. - Performance analytics: Track, analyze, and report on outbound metrics. - Cross-functional alignment: Ensure outbound systems integrate seamlessly with broader GTM strategy. Qualifications - 4+ years of experience. - A tooling expert: opinionated about best-in-class GTM tech stacks. - Hands-on and resourceful: comfortable shifting between high-level strategy and execution. - Highly analytical and creative: blend technical problem-solving with strategic thinking. - Someone who cares deeply about craft and impact. - Curious and collaborative: eager to learn from teammates across functions. Requirements - Experience evaluating, implementing, and optimizing tools that drive outbound performance at scale. - Ability to design data models and write SQL queries or automation scripts. Benefits - Unlimited holiday: we believe that well-rested and happy people make the best employees. - Competitive compensation plan. - Personal growth fund: Raise your game from great to spectacular. - Monthly recognition and awards: Celebrate wins big and small. - The opportunity to make a big impact every day on the lives of European and US entrepreneurs. - Optional workspaces in Warsaw, London, and Atlanta.

• Design, build, and operate the backend services that power balances, margin, buying power, collateral, and lending - the systems the rest of Wealthsimple trusts to be correct. • Own meaningful scope end-to-end, from technical design through to running your work reliably in production. • Solve genuinely hard problems around real-time correctness, low latency, and high availability, including keeping our systems dependable through market open and other peak moments. • Help evolve our architecture as Leverage grows - new lending products, larger scale, and an event-driven platform built on Kafka and a JVM services stack. • Raise the bar on quality and operational excellence through thoughtful design, code review, and a healthy sense of production ownership. • Mentor and grow the engineers around you - through pairing, code review, and in-the-moment feedback - and learn just as much from them in return. • Use AI-assisted tooling to ship faster and more safely. We treat building with AI as part of how we work, and we're always figuring out how to do it well.

• Design, build, and operate foundational systems used across Airbnb engineering. • Work on technically challenging infrastructure problems involving distributed systems, Kubernetes, developer workflows, scalability, reliability, and cost efficiency, while partnering closely with teams across Developer Platform, DevAI, CI/CD, Cloud Infrastructure, and Security. • Build and operate cloud development environments and execution platforms for engineers and AI agents. • Scale Kubernetes-based worker pools, control planes, and APIs for parallel and asynchronous workloads. • Improve AirDev validation so engineers and agents can test changes quickly before CI. • Strengthen source-control and code-review systems as PR volume, automation, and concurrency grow. • Improve developer workflows across build, test, dependency management, and polyglot monorepo tooling. • Diagnose production issues across distributed systems, networking, storage, and orchestration. • Set technical direction and make high-stakes architectural decisions with significant ambiguity. • Mentor engineers on the team and raise the quality bar through code review and design feedback.