• Collaborate closely with Product Managers, Designers, and other Engineers to consistently deliver high-quality software. • Take part in planning, designing, and implementing fleet maintenance solutions for customers. • Engage in collaborative design and architecture of features. • Deliver well-tested, maintainable, and performant code. • Research and implement prototypes and spikes as necessary to validate assumptions and technical feasibility. • Possess a strong voice in development and planning processes. • Thoroughly review your peers’ code to ensure quality and consistency and to share knowledge.

• Lead the Frontend technical direction of the Casino Technology unit • Partner with peer Principal Engineers in Core and Sportsbook units and the Technical Director for Mobile • Own the architecture and evolution of Casino-domain features • Develop & improve a high-performance mobile application in React Native for iOS and Android • Drive multi-quarter technical initiatives • Mentor and develop senior and staff engineers • Partner with Product Management, Design, QA, and Backend Engineering • Champion the adoption of AI-assisted development tools and workflows • Navigate the challenges of working in a highly regulated industry • Serve as the escalation point for complex technical problems • Champion comprehensive observability • Contribute to cross-unit technical forums • Employ state-of-the-art technologies and strategies to optimize content delivery

Role Description The Sr. Staff Process Engineer, DTIO ISM Solutions is responsible for guiding ITSM operational activities and driving strategic initiatives across the Digital Technology organization to improve and optimize service management practices. - Guide managed service provider in delivery of ITSM operational activities. - Guide enterprise-wide strategic initiatives to improve and optimize IT and business service management practices across the organization. - Drive continuous improvement efforts focused on operational efficiency, service quality, automation, and customer experience. - Design, standardize, and mature service management process aligned with industry frameworks such as ITIL, Agile, Lean, and DevOps tenets. - Partner with senior executives, operational teams, engineering teams, risk/governance groups, and business stakeholders to identify service management gaps, priorities, and transformation opportunities. - Guide process engineering efforts across core service management functions including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Configuration Management. - Collaborate with platform engineering and tool administration teams to optimize the ServiceNow platform. - Serve as a strategic advisor and subject matter expert for service management transformation, operational resilience, and process optimization initiatives. Qualifications - 10+ years of progressive experience in IT operations, service management, process engineering, or operational excellence roles within complex enterprise environments. - Proven experience guiding a managed service provider in delivery of ITSM operational activities. - Proven experience guiding large-scale strategic initiatives focused on service management transformation, operational optimization, automation, and continuous improvement. - Demonstrated success designing, implementing, and maturing enterprise service management processes across multiple functional areas. - Deep expertise in IT service management frameworks including ITIL, Lean, Agile, and continuous improvement methodologies. - Experience establishing operational KPIs, maturity models, service metrics, dashboards, and executive reporting frameworks. - Hands-on experience with enterprise service management platforms such as ServiceNow or comparable workflow automation technologies. - Ability to guide cross-functional and distributed teams. Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Role Description At Uncapped, we help ambitious founders realize their dreams. As our GTM Engineer, you'll own outbound end to end and build it into a real engine: - Cold email, LinkedIn, and signal-based prospecting running at scale. - Transform a fragmented, underperforming outbound motion into a coherent, multi-channel engine. - Work cross-functionally with SDRs, AEs, RevOps, and Partnerships. You will own outbound end to end for Uncapped, from infrastructure and deliverability through to the tools and data that decide who we reach and how: - Outbound infrastructure: Design and build scalable systems for prospecting, enrichment, and outreach. - SDR enablement and optimization: Equip our SDRs with world-class tooling, playbooks, and data insights. - Data and targeting strategy: Build ICP models, scoring frameworks, and segmentation logic. - Tech stack ownership: Evaluate, implement, and optimize our GTM tools. - Performance analytics: Track, analyze, and report on outbound metrics. - Cross-functional alignment: Ensure outbound systems integrate seamlessly with broader GTM strategy. Qualifications - 4+ years of experience. - A tooling expert: opinionated about best-in-class GTM tech stacks. - Hands-on and resourceful: comfortable shifting between high-level strategy and execution. - Highly analytical and creative: blend technical problem-solving with strategic thinking. - Someone who cares deeply about craft and impact. - Curious and collaborative: eager to learn from teammates across functions. Requirements - Experience evaluating, implementing, and optimizing tools that drive outbound performance at scale. - Ability to design data models and write SQL queries or automation scripts. Benefits - Unlimited holiday: we believe that well-rested and happy people make the best employees. - Competitive compensation plan. - Personal growth fund: Raise your game from great to spectacular. - Monthly recognition and awards: Celebrate wins big and small. - The opportunity to make a big impact every day on the lives of European and US entrepreneurs. - Optional workspaces in Warsaw, London, and Atlanta.