• As a Senior SEO Account Manager, you will be the primary point of contact for a portfolio of U.S.-based home service business owners — owning the full cycle from strategy through execution through client communication. • Managing a portfolio of 8–10 client accounts — serving as the primary point of contact for each business owner and taking full accountability for their local search performance and satisfaction. • Leading onboarding calls, monthly strategy reviews, and regular check-ins — communicating confidently and authoritatively with business owners who expect specifics, not generalities. • Auditing local search presence and building customized SEO strategies — diagnosing performance gaps, identifying growth opportunities, and executing with precision across every account. • Optimizing and actively managing Google Business Profiles — including regular posts, photo uploads, Q&A management, review strategy, and ongoing optimization that keeps profiles performing at their peak. • Implementing on-site SEO improvements on WordPress websites — including technical fixes, content optimization, internal linking, and metadata updates aligned with local search best practices. • Building and maintaining local citations and directory listings — ensuring NAP consistency and citation health across all relevant platforms. • Monitoring rankings, traffic, and lead metrics using tools like BrightLocal, Whitespark, GSC, and GA4 — translating data into clear, actionable insights that clients can understand and act on. • Supporting social media management for select accounts — contributing to content planning and posting where required alongside the core SEO scope. • Staying current on Google algorithm updates and local SEO trends — proactively adjusting strategies before clients feel the impact, not after. • Working comfortably with AI and automation tools the agency uses to streamline SEO workflows — embracing technology as a lever for doing more, faster, and better.

• Identifies and pursues new leads, prospects, or clients through various means such as cold calling and referrals to achieve specified production goals • Conducts phone meetings with potential clients to discuss products or services, make proposal presentations, and demonstrate how offerings meet their needs • Communicates information regarding company products, services, and policies/procedures to new and existing clients • Negotiates terms and agreements to finalize sales and secure deals • Possesses and maintains thorough knowledge of company product information • Stays updated on industry trends, competitor activities, and market conditions to adapt sales strategies accordingly and identify new opportunities • Ensures that all required client paperwork is complete, accurate, and submitted on time • Strives to provide exceptional customer experience • Meets monthly quota goals on a consistent basis • Develops new business and maintains existing business relationships • Prepares and presents point of view around a customized client solution to a diverse customer base in a competitive landscape • Prepares quotes and negotiates terms when appropriate • Maintains understanding of all product offerings and effectively communicates the benefits of these products to customers

• Atuar diretamente sobre o ecossistema de clientes ativos da SGA, realizando diagnósticos preventivos de oportunidades e conduzindo propostas consultivas de alto valor agregado. • Identificar e estruturar oportunidades de expansão de receita (Cross-selling e Upselling), com foco agressivo na venda de projetos de Segurança Cibernética e Governança de Dados para a base existente. • Garantir a retenção de clientes e o aumento do Customer Lifetime Value (LTV) por meio de um atendimento consultivo de excelência. • Desenvolver e sustentar conexões de longo prazo com decisores executivos e técnicos (C-Levels: CISOs, CIOs, CTOs, CFOs), mapeando novas frentes de negócio e blindando as contas. • Liderar negociações comerciais complexas de Cyber, traduzindo requisitos de segurança e conformidade técnica em soluções alinhadas aos objetivos financeiros e estratégicos do cliente. • Articular e coordenar o apoio de especialistas de engenharia e arquitetos técnicos internos da SGA para desenhar cenários de segurança de alta complexidade. • Gerenciar com rigor os indicadores da sua carteira, controlando o pipeline de expansão, forecast (previsões), taxas de renovação de contratos e evolução do ticket médio. • Representar a SGA como embaixador(a) da marca em fóruns estratégicos, comitês de segurança de clientes e eventos de mercado, apresentando soluções de Cyber, Infraestrutura e Nuvem com alta autoridade.

Role Description At Nextiva, our Enterprise Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results. - Be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business. - Identify and properly qualify opportunities. - Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution. - Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation. - Align resources to Partners on an as needed basis & join Partner events if necessary. - Demo specific elements of the Nextiva UCXM. - Deliver Amazing Service®, leveraging the value of our products and services. - Document activity and communicate information regarding prospects and opportunities via Salesforce.com. - Create and drive revenue within a specified region or list of named accounts. - Meet and exceed all quarterly and annual sales quotas. - Own the sales cycle from lead generation to closure. - Develop business plan and present the business plan during quarterly review sessions. - Maintain account and opportunity forecasting within our internal forecasting system (SFDC). - Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience. Qualifications - 5+ years of Solutions Selling experience with CCaaS, Telecom, CRM or AI required. - 3+ years of selling CCaaS required. - Ability to cultivate and build positive relationships. - Understanding and experience with selling to Executives in Fortune 1000+ type organizations. - Strong emphasis on collaboration and communication with Partners and internal team. - Hands-on Salesforce experience. - Demonstrated ability to consistently achieve and exceed quota. - Proven ability to manage leads, manage a pipeline, and forecast. - Proven track record of selling solutions to strategic customers. Requirements - Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. - Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. - Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. - Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. - Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. - Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. - Innovator – you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business. Benefits - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage. - Life, disability, and supplemental indemnity plans. - Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay. - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA. - Employee Assistance Program (EAP) and comprehensive wellness initiatives. - Access to ongoing learning and development opportunities and career advancement.