Role Description The HR Generalist supports the Payments business by delivering day-to-day HR services throughout the employee lifecycle. This role partners closely with HR Business Partners, Talent Acquisition, Payroll, Total Rewards, and business leaders to ensure a positive employee experience while maintaining compliance with company policies and employment laws. This position is ideal for someone with 1–3 years of HR experience who is looking to broaden their knowledge across all areas of Human Resources in a fast-paced, high-growth technology organization. Employee Support - Serve as the first point of contact for employees and managers on HR policies, procedures, and general employment questions. - Support a high volume of employee onboarding, offboarding, and internal transfers. - Assist with employee documentation, employment changes, and HR systems updates. - Ensure a positive employee experience by providing timely and accurate support. HR Business Partnership - Support HR Business Partners with organizational initiatives across the Payments organization. - Assist with manager coaching on routine employee relations matters. - Help coordinate performance management, talent reviews, and annual compensation processes. - Participate in organizational changes, restructures, and workforce planning activities. Talent Management - Partner with Talent Acquisition to facilitate hiring and onboarding. - Coordinate new hire orientation and onboarding activities. - Track probationary periods and onboarding milestones. Employee Relations - Assist with investigations into routine employee concerns. - Maintain confidential employee records and documentation. - Support performance improvement processes and disciplinary documentation. Compensation & HR Operations - Process employee changes, promotions, salary adjustments, and organizational updates. - Support monthly sales performance review management in addition to annual merit, bonus, and performance review cycles. - Ensure data accuracy within HRIS systems. - Prepare reports and HR metrics for business leaders. Compliance - Maintain compliance with employment legislation and company policies. - Support audits and documentation requests. - Ensure accurate personnel files and record retention. HR Projects - Participate in HR initiatives including engagement programs, process improvements, and change management activities. - Assist with HR communications and training. Qualifications - Bachelor's degree in Human Resources, Business Administration, or related field. - 1–3 years of Human Resources experience. - Experience working with HRIS systems. - Strong Microsoft Excel, Word, and PowerPoint skills. - Excellent written and verbal communication skills. - Ability to handle confidential information with discretion. - Strong organizational and time management skills. Preferred - Experience supporting technology, fintech, payments, SaaS, or high-growth organizations. - Experience supporting multi-state or global workforces. - Knowledge of HRIS platforms such as Rippling, UKG, Workday, or SuccessFactors. - HR certification (PHR, SHRM-CP) or working toward certification. - Basic understanding of employment law and HR best practices. Requirements - This position is eligible for a base salary range of $50,000 - $65,000 USD. - This position is eligible for an annual bonus plan. - This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska. Benefits - Paid Parental Leave benefit programs. - #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community. - Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program. - Access to free mental health support. - Flexible working arrangements.

Role Description The HR Administrative Support professional provides essential entry-level administrative assistance to the Human Resources department. This role supports a wide range of HR operational functions including: - Employment eligibility verification - Benefits administration - Unemployment insurance responses - Job posting management - HR data entry and reporting This is an excellent opportunity for someone early in their HR or administrative career who is highly organized, detail-oriented, and eager to build hands-on experience across core HR functions. The ideal candidate handles confidential information with professionalism, manages multiple tasks without losing accuracy, and takes pride in keeping HR records clean, current, and organized. Qualifications - High school diploma or equivalent required - 0 to 2 years of administrative or office support experience — entry-level candidates are encouraged to apply - Strong attention to detail and organizational skills — accuracy in data entry and records management is essential - Demonstrated ability to handle confidential information with professionalism and discretion - Basic proficiency in Microsoft Office including Word, Excel, and Outlook - Ability to prioritize tasks effectively and meet deadlines in a remote work environment - Strong written and verbal communication skills Requirements - Assist with new hire onboarding documentation, ensuring all required forms are completed accurately and on time - Process employment eligibility verifications through the E-Verify system in compliance with federal requirements - Maintain organized onboarding records and follow up on any missing or incomplete documentation - Maintain accurate and up-to-date employee records within HR information systems (HRIS) - Support the HR team in maintaining both digital and physical personnel files in an organized and compliant manner - Assist with HR reporting and conduct periodic data audits to identify and correct inaccuracies - Support the team with maintaining spreadsheets, tracking tools, and other administrative HR systems - Assist with benefit enrollment processing and ensure all related documentation is complete and accurately filed - Provide basic benefits information to employees and direct them to the appropriate resources or contacts for more detailed guidance - Maintain benefits records and support updates and changes in HR systems as they occur - Assist the HR team in compiling documentation and preparing responses to unemployment insurance claims - Track claim deadlines and maintain organized records to ensure timely and accurate responses are submitted - Post approved job openings on job boards and company career sites accurately and in a timely manner - Monitor active job postings and assist with updates or removals as positions are filled or requirements change - Organize incoming applications and maintain accurate records in the applicant tracking system - Assist with preparing HR forms, letters, and other documentation as directed by the HR team - Support general HR administrative tasks and special projects as needed - Respond to routine internal inquiries and route more complex matters to the appropriate HR team member Benefits - This is a full-time role - Rate is $6/hr - 100% Remote

• Process HR queries, using the leading ticketing and case management systems. • Manage reports and perform data audits. • Prioritize and organize the daily tasks in your personal queue. • Shine throughout exemplary communication skills and teamwork. • Act in accordance to company standards and project a positive overall image.

• Build strong relationships across the organization and maintain a deep understanding of employee experience and team dynamics • Help design and continuously improve a structured onboarding program that sets new employees up for success from day one and reflects NSTXL’s culture and values, including role-specific onboarding paths, 30/60/90 frameworks, and structured check-ins. • Develop and expand the policies, programs, and people practices, including formalized feedback channels and engagement surveys • Partner with managers on complex people situations like difficult conversations, feedback, and accountability, while building resources and toolkits that grow their confidence and independence over time, within the legal constraints that shape those decisions. • Design and deliver manager training programs that equip people leaders with the skills they need to lead effectively • Build and improve performance and development practices that support clear expectations, strong feedback, accountability, and employee growth • Build out a learning and development strategy and program infrastructure that supports employee growth at every level, including new manager development, career pathing frameworks, and access to learning resources that scale with the organization • Partner with managers and leaders to strengthen leadership effectiveness and build a culture of continuous learning across the organization • Serve as the primary point of contact for employee relations matters, including concerns, complaints, and escalations • Lead workplace investigations from intake through resolution, including documenting findings, recommending corrective action, and ensuring appropriate follow-through in a way that protects both the individual and the organization • Build and maintain clear employee relations frameworks • Ensure compliance with federal, state, and local employment laws and evolving HR best practices, staying ahead of changes that affect a growing, multi-state or distributed workforce • Develop, expand, and maintain a comprehensive set of HR policies and employee handbook materials that reflect NSTXL’s values, operational needs, and legal requirements, and that scale alongside organizational growth • Build and maintain a compliance training program that ensures all employees and managers meet required training obligations, with scalable resources and infrastructure that grow with the organization. • Partner with the VP of Human Resources on benefits strategy, including evaluating plan competitiveness, supporting open enrollment, communicating program value to employees, and recommending enhancements that align with NSTXL’s growth and workforce needs • Build and maintain HR process documentation that allows the team to operate consistently and efficiently, including standard operating procedures, templates, and guides that support day-to-day operations and reduce reliance on institutional knowledge held by individuals • Help evolve NSTXL’s hiring practices, candidate experience, and talent systems as the organization grows