NSTXL (National Security Technology Accelerator)

Role Description The Coordinator I, Program Marketing, for NSTXL, is responsible for creating, developing, and implementing full life-cycle marketing campaigns for all NSTXL OTA (Other Transaction Agreements) opportunities. This can include tactics such as: - Website development - Solicitation communications - Email creation - Technical workflows - Reporting - List management In addition, this role plays a key part in supporting NSTXL OTA events. Responsibilities include planning and overseeing marketing communications, event logistics, and reporting for various events, which can include: - Virtual programs - Trade shows - Conferences/meetings (in-person, hybrid, or virtual) This position is a driving force behind marketing strategies that support prominent divisions including the Space Systems Command (SSC) and the Naval Surface Warfare Center (NSWC) – Crane Division. Qualifications - Bachelor’s degree in communication, marketing or equivalent education/experience - 1+ years of relevant experience working in a marketing or communications role - Strong organizational skills and work ethic with an unwavering sense of integrity - Dependable and deadline oriented, with exemplary attention to detail - Ability to work independently and extremely well with others - Technology skills and confidence necessary to learn unfamiliar programs quickly and efficiently - Self-motivated and team-oriented, willing to jump in and help when needed on projects - Ability to take feedback, change direction when needed, and unafraid to ask questions - Enthusiasm for our mission and vision Requirements - Create all communications that support marketing campaigns including emails, community posts, social posts, website pages, ads, etc. - Design creative assets for each opportunity including email banners, social graphics, website design, landing pages, registration forms, etc. - Assist with successful solicitation-specific teaming tools to connect members and prospects with strong technological complementarities - Set up the technical build for each campaign and help manage the MarTech stack - Build opportunity target lists from SBIR/GovWin or any other supplemental research - Create direct market outreach (Sequences, DM, Phone Call) to generate opportunity interest and gather survey results - Help with customer success by answering all incoming questions from customers and prospects - Keep tasks updated in Monday.com and assist the Program Marketing leads with their cascaded needs - Create, manage, and support NSTXL OTA events such as virtual and/or in-person webinars, tradeshows, conferences, industry days, design sprints, 1:1 meetings, Project TALX, Innovator NETWORX, and other customer events - Attend project-specific events on behalf of NSTXL OTAs to ensure event needs and logistics are met - Support all marketing tactics as stated in the NSTXL OTA SOWs - Assist with reporting metrics that will be presented back to government customers - Make ongoing adjustments to optimize campaigns and a/b test for improved performance - Engage and build strong relationships with NSTXL members and potential members at NSTXL events - Other duties as assigned Benefits - Health Insurance: Medical, dental, and vision insurance – company pays 92% of premiums for individual coverage and 71% of premiums for family coverage - Retirement Plans: 401(k) with employer match - Paid Time Off: Paid sick leave, 11 floating holidays and generous PTO - Other: Basic Life & AD&D policy company paid - Flexible & remote work structure - Wellness plan - Mental health support - Community sponsorships - Donation matching - Professional development

• Build strong relationships across the organization and maintain a deep understanding of employee experience and team dynamics • Help design and continuously improve a structured onboarding program that sets new employees up for success from day one and reflects NSTXL’s culture and values, including role-specific onboarding paths, 30/60/90 frameworks, and structured check-ins. • Develop and expand the policies, programs, and people practices, including formalized feedback channels and engagement surveys • Partner with managers on complex people situations like difficult conversations, feedback, and accountability, while building resources and toolkits that grow their confidence and independence over time, within the legal constraints that shape those decisions. • Design and deliver manager training programs that equip people leaders with the skills they need to lead effectively • Build and improve performance and development practices that support clear expectations, strong feedback, accountability, and employee growth • Build out a learning and development strategy and program infrastructure that supports employee growth at every level, including new manager development, career pathing frameworks, and access to learning resources that scale with the organization • Partner with managers and leaders to strengthen leadership effectiveness and build a culture of continuous learning across the organization • Serve as the primary point of contact for employee relations matters, including concerns, complaints, and escalations • Lead workplace investigations from intake through resolution, including documenting findings, recommending corrective action, and ensuring appropriate follow-through in a way that protects both the individual and the organization • Build and maintain clear employee relations frameworks • Ensure compliance with federal, state, and local employment laws and evolving HR best practices, staying ahead of changes that affect a growing, multi-state or distributed workforce • Develop, expand, and maintain a comprehensive set of HR policies and employee handbook materials that reflect NSTXL’s values, operational needs, and legal requirements, and that scale alongside organizational growth • Build and maintain a compliance training program that ensures all employees and managers meet required training obligations, with scalable resources and infrastructure that grow with the organization. • Partner with the VP of Human Resources on benefits strategy, including evaluating plan competitiveness, supporting open enrollment, communicating program value to employees, and recommending enhancements that align with NSTXL’s growth and workforce needs • Build and maintain HR process documentation that allows the team to operate consistently and efficiently, including standard operating procedures, templates, and guides that support day-to-day operations and reduce reliance on institutional knowledge held by individuals • Help evolve NSTXL’s hiring practices, candidate experience, and talent systems as the organization grows

• Manage the full recruiting lifecycle from intake through offer acceptance, including sourcing, screening, interviewing, and extending offers across concurrent openings • Proactively identify and engage passive candidates through LinkedIn, Indeed, clearancejobs, recruitmilitary, vetjobs, defense networks and other similar sourcing channels • Partner closely with hiring managers to develop role profiles, set expectations, and move searches forward efficiently • Conduct phone screens and structured interviews, and help hiring teams sharpen their interviewing skills through training and question development • Contribute to recruiting process improvements and tools to build more consistency and structure across the function • Serve as a thought partner to leadership on workforce planning, sourcing strategy, and talent market insights

• A Subject Matter Expert on complex technical and business matters that can influence the acquisition life cycle of R&D projects • Performs as a primary liaison between NSTXL and performers/customers to manage assigned portfolio and associated projects throughout the project lifecycle • Supports proposal development, and prepares, reviews, approves, and administers contracts that comply with company policies, legal requirements, and federal contracting policies, regulations, and statues • Independently supports, participates, and/or acts as lead moderator, in moderately complex-to-highly complex contract negotiations with performers or customers • Reviews contract terms to identify potential risk for all parties and monitors for compliance issues at prime, performer, and sub-performer tiers • Engages, informs, and collaborates with other internal stakeholders and customers to provide training, tailor strategies and services in support of customer missions • Provides prompt troubleshooting and well-supported recommendations to resolve issues and monitors implementation of selected resolution • Independently prepares high-quality documentation, correspondence, and/or presentations to support various actions as appropriate • Examines support materials and agreement documents, promptly conducts or delegates research, and subsequently issues authoritative guidance • Maintains accurate, thorough, and complete contract records used to ensure compliance with contractual, reporting, and regulatory requirements • Coordinate and inform supervisory chain of relevant topics and/or issues of concerns regarding portfolio • Provide oversight, assistance, and support to their team members • Holds signature authority and is responsible for reviewing, executing, and approving actions up to their delegated approval threshold as assigned

• Performs as the lead contracts specialist for assigned projects throughout the project lifecycle • Develops, prepares, reviews, and administers agreements, to include all associated supporting documents and/or other memoranda, that are compliant with policies, regulations, and statutes • Provides reviewed, edited, and ‘ready-to-approve’ contractual actions or other documentation for internal consideration & approval (i.e., Senior Contracts Manager review) • Supports, participates, and/or acts as lead moderator in low-to-moderately complex contract negotiations with performers and/or customers, as assigned • Leads troubleshooting efforts to resolve contractual issues and elevates to management when appropriate • Reviews contract terms to identify potential risk and monitors for compliance issues at prime, performer and sub-performer tiers • Prepares high-quality documentation, correspondence, and presentations to support various actions • Examines supporting materials and agreement documents, conducts timely research, and shares findings with supervisor and/or team as applicable • Authors high-quality documentation and correspondence • In coordination with supervisor & team, performs as a primary liaison between the organization and performers/customers for assigned workload • Maintains accurate, thorough, and complete contract records to ensure compliance with contractual, reporting, and regulatory requirements • Contribute to presentations in support of various actions as assigned • Other duties as assigned

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions • Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams • Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides • Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified • Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement • Maintain and update records in Salesforce/HubSpot to ensure information is accurate • Create and analyze membership reports • Proof outbound communications to ensure flawless formatting and compliance with brand standards

• Develop and track ME Commons execution timelines in collaboration with government • Provide thought leadership on the strategic direction of the program • Set the internal cadence for a broad team supporting ME Commons, including contracts, marketing, and project management • Manage relationships with Hubs, project teams, and the broader user community • Work closely with regional Hubs to ensure compliance and quality of deliverables • Act as an advocate for the ME Commons program with government and other key stakeholders • Provide recommendations to senior NSTXL leaders to manage risk and seek growth opportunities • Act as a trusted advisor to government, providing relevant inputs for the success of the program • Resolve any issues or escalations from clients quickly and effectively to ensure high levels of customer satisfaction • Ensure team’s adherence to thorough documentation for each project, including plans, timelines, budgets, risks, and resolutions • Identify and manage resources appropriate to needs • Identify and collect metrics and key performance indicators that measure and track ecosystem health and inform future year requirements and acquisition

Role Description The Member Support Admin is the operational backbone and frontline face of NSTXL’s 900+ member innovator ecosystem. This role sits at the intersection of technical customer success, data operations, and marketing support. You will manage the end-to-end of member support, from initial application vetting and technical platform troubleshooting to managing the inbound email queue and supporting engagement communications. The ideal candidate blends an empathetic, "customer-first" communication style with sharp technical aptitude, ensuring our members can seamlessly navigate our systems and access documents. Essential Duties and Responsibilities: - Member Correspondence & "Tier 1" Tech Support - Frontline Support: Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions. - Ticketing & Triage: Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams. - Knowledge Management: Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides. - Application Lifecycle & Data Hygiene - Onboarding & Renewals: Own the administrative intake, vetting, and data entry for new member applications and account setups. - CRM Administration: Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate. - Reporting & Analytics: Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement. - Marketing Operations & Event Support - Campaign Execution: Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns. - Quality Assurance: Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards. - Virtual Events: Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums. Qualifications - Bachelor’s/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role. - Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting. - Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions. - High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities. - Self-motivated and disciplined to work effectively in a fully remote environment. Requirements - Hands-on experience with CRMs (Salesforce or HubSpot). - Familiarity with marketing automation or support ticketing tools (Zendesk, Mailchimp, WordPress, Marketo, etc.). - Experience supporting webinar production or virtual event execution. - Background or interest in government contracting, defense tech, or member-based ecosystems. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance.

• Develop and execute an enterprise-wide technology strategy that supports organizational growth, operational efficiency, and long-term scalability. • Provide executive guidance on technology investments, modernization priorities, and digital transformation initiatives. • Establish enterprise standards for system architecture, resilience, performance, and service continuity. • Ensure technology programs are aligned with business needs, compliance obligations, and strategic objectives. • Lead technology integrations for new lines of business as they are added. • Identify data security, identity consolidation and systems rationale across multiple environments. • Lead enterprise system implementations, including CRM, ERP/finance, CLM, member platforms, and program management systems. • Direct system design, configuration, workflow mapping, and cross-functional adoption. • Oversee integration strategy using APIs, middleware, automation frameworks, and MDM principles to maintain a single source of truth. • Govern change management, system sustainability, documentation, and operational performance across all major platforms. • Build and maintain secure and scalable data environments, including an enterprise data lake, data warehouses, and reporting ecosystems. • Define and enforce data governance standards covering taxonomy, metadata, lineage, retention, and quality. • Ensure data architecture supports analytics, forecasting, reporting, and emerging AI-enabled capabilities. • Strengthen data visibility, consistency, and reliability across business functions. • Lead the company’s cybersecurity program, including policy development, identity and access controls, vulnerability management, and continuous monitoring. • Ensure compliance with federal frameworks, including NIST 800-171, CUI handling, DFARS requirements, CMMC readiness, and FedRAMP-aligned controls. • Develop systems and processes to manage Classified Data as required. • Own technology and cybersecurity risk management in alignment with federal and contractual requirements. • Oversee incident response, audit preparation, third-party security evaluations, and remediation planning. • Serve as the primary liaison with auditors, compliance consultants, and government technology representatives. • Lead all IT operations, including service delivery, helpdesk support, cloud environments, on-premise infrastructure, network administration, and device management. • Implement ITIL-aligned processes for change control, ticket management, escalation, and operational workflow management. • Ensure reliable uptime, strong SLAs, and frictionless employee access to technology services. • Maintain business continuity, disaster recovery readiness, and long-term infrastructure modernization plans. • Manage relationships with technology vendors, SaaS providers, MSPs, and system integrators. • Oversee contract evaluation, renewal strategy, licensing optimization, and cost management. • Establish a framework for build-versus-buy decisions and long-term platform lifecycle management. • Ensure vendor solutions meet performance, compliance, and security requirements. • Assess talent and identify gaps, Build, mentor, and lead high-performing teams across IT operations, security, data architecture, systems administration, and enterprise applications. • Promote a culture of accountability, transparency, documentation, and continuous improvement. • Strengthen cross-functional engagement and drive organization-wide adoption of technology and security practices. • Provide coaching, development, and clear expectations to ensure operational excellence and professional growth.

Role Description The Member Experience Administrator will perform as a key contributor to the day-to-day execution of membership operations and member-facing engagement across NSTXL's member base. Reporting to the Director of Marketing, the selected Administrator will be responsible for an array of tasks in support of new and existing members throughout the full member lifecycle, including: - Managing the membership inbox - Processing applications - Maintaining member data - Supporting marketing campaigns and communications The Administrator will work closely with various departments, such as Marketing, IT, Finance, and Contracts, to resolve member needs and ensure a consistent and reliable member experience. The role requires a strong administrative skillset combined with customer service, CRM proficiency, and high attention to detail. Essential Duties and Responsibilities: - Performs as the primary owner of the membership inbox, ensuring timely and accurate responses to incoming member inquiries. - Triages and routes member requests to appropriate internal teams when needed. - Tracks member inquiries, response times, and resolutions within CRM systems. - Identifies recurring member questions and supports updates to FAQs and internal resources. - Supports membership application intake, data entry, and tracking through the full application lifecycle. - Supports account setup, onboarding coordination, and renewal processing. - Maintains accurate and up-to-date member records, including contacts and organizational details. - Enters, updates, and maintains member data within CRM systems such as Salesforce or HubSpot. - Supports data hygiene efforts to ensure accuracy and completeness across records. - Assists in list management, segmentation, and basic reporting needs. - Generates routine reports to support internal team visibility into member activity and engagement. - Supports execution of member communications, including email campaigns and announcements. - Assists with preparation and coordination of webinars, events, and engagement initiatives. - Builds and validates audience lists for communications and campaigns. - Supports quality assurance of communications prior to distribution. - Coordinates with internal teams including Marketing, IT, Finance, and Contracts to support member needs. - Follows defined escalation paths to ensure timely resolution of issues. - Maintains clear documentation and communication to support internal collaboration. - Participates in team meetings, training, and ongoing development activities. - Other duties as assigned. Qualifications - Bachelor's degree, Associate's degree with relevant experience, or equivalent professional experience. - 1+ years of professional experience in an administrative, customer service, member support, or operations role. - Excellent verbal and written communication skills to convey information clearly and professionally. - High attention to detail, particularly in data entry, recordkeeping, and process execution. - Ability to manage multiple deadline-driven tasks and competing priorities while delivering accurate work. - Demonstrated ability to learn new systems and tools quickly. - Strong customer service orientation with the ability to maintain professional communication standards across all interactions. - Ability to work collaboratively with cross-functional teams and stakeholders. - Strong sense of ethics and integrity to handle sensitive member information appropriately. - Proficient with general office software such as Microsoft Office Suite. - Ability to work effectively in a fully remote environment with reliable internet and a suitable home workspace. Requirements - Direct experience with CRM platforms such as Salesforce or HubSpot. - Experience supporting marketing operations, including email campaigns, audience segmentation, or event coordination. - Familiarity with platforms such as WordPress, Zendesk, Mailchimp, Marketo, or similar marketing or support tools. - Experience working in a structured, process-driven environment. - Background in government contracting, defense, technology, or member-based organizations. - Experience supporting webinar production or virtual event execution. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance. Company Description NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently, we are only open to remote employees residing in the following states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY.