NSTXL (National Security Technology Accelerator)

Role Description The Member Support Admin is the operational backbone and frontline face of NSTXL’s 900+ member innovator ecosystem. This role sits at the intersection of technical customer success, data operations, and marketing support. You will manage the end-to-end of member support, from initial application vetting and technical platform troubleshooting to managing the inbound email queue and supporting engagement communications. The ideal candidate blends an empathetic, "customer-first" communication style with sharp technical aptitude, ensuring our members can seamlessly navigate our systems and access documents. Essential Duties and Responsibilities: - Member Correspondence & "Tier 1" Tech Support - Frontline Support: Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions. - Ticketing & Triage: Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams. - Knowledge Management: Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides. - Application Lifecycle & Data Hygiene - Onboarding & Renewals: Own the administrative intake, vetting, and data entry for new member applications and account setups. - CRM Administration: Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate. - Reporting & Analytics: Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement. - Marketing Operations & Event Support - Campaign Execution: Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns. - Quality Assurance: Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards. - Virtual Events: Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums. Qualifications - Bachelor’s/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role. - Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting. - Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions. - High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities. - Self-motivated and disciplined to work effectively in a fully remote environment. Requirements - Hands-on experience with CRMs (Salesforce or HubSpot). - Familiarity with marketing automation or support ticketing tools (Zendesk, Mailchimp, WordPress, Marketo, etc.). - Experience supporting webinar production or virtual event execution. - Background or interest in government contracting, defense tech, or member-based ecosystems. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance.

• Develop and execute an enterprise-wide technology strategy that supports organizational growth, operational efficiency, and long-term scalability. • Provide executive guidance on technology investments, modernization priorities, and digital transformation initiatives. • Establish enterprise standards for system architecture, resilience, performance, and service continuity. • Ensure technology programs are aligned with business needs, compliance obligations, and strategic objectives. • Lead technology integrations for new lines of business as they are added. • Identify data security, identity consolidation and systems rationale across multiple environments. • Lead enterprise system implementations, including CRM, ERP/finance, CLM, member platforms, and program management systems. • Direct system design, configuration, workflow mapping, and cross-functional adoption. • Oversee integration strategy using APIs, middleware, automation frameworks, and MDM principles to maintain a single source of truth. • Govern change management, system sustainability, documentation, and operational performance across all major platforms. • Build and maintain secure and scalable data environments, including an enterprise data lake, data warehouses, and reporting ecosystems. • Define and enforce data governance standards covering taxonomy, metadata, lineage, retention, and quality. • Ensure data architecture supports analytics, forecasting, reporting, and emerging AI-enabled capabilities. • Strengthen data visibility, consistency, and reliability across business functions. • Lead the company’s cybersecurity program, including policy development, identity and access controls, vulnerability management, and continuous monitoring. • Ensure compliance with federal frameworks, including NIST 800-171, CUI handling, DFARS requirements, CMMC readiness, and FedRAMP-aligned controls. • Develop systems and processes to manage Classified Data as required. • Own technology and cybersecurity risk management in alignment with federal and contractual requirements. • Oversee incident response, audit preparation, third-party security evaluations, and remediation planning. • Serve as the primary liaison with auditors, compliance consultants, and government technology representatives. • Lead all IT operations, including service delivery, helpdesk support, cloud environments, on-premise infrastructure, network administration, and device management. • Implement ITIL-aligned processes for change control, ticket management, escalation, and operational workflow management. • Ensure reliable uptime, strong SLAs, and frictionless employee access to technology services. • Maintain business continuity, disaster recovery readiness, and long-term infrastructure modernization plans. • Manage relationships with technology vendors, SaaS providers, MSPs, and system integrators. • Oversee contract evaluation, renewal strategy, licensing optimization, and cost management. • Establish a framework for build-versus-buy decisions and long-term platform lifecycle management. • Ensure vendor solutions meet performance, compliance, and security requirements. • Assess talent and identify gaps, Build, mentor, and lead high-performing teams across IT operations, security, data architecture, systems administration, and enterprise applications. • Promote a culture of accountability, transparency, documentation, and continuous improvement. • Strengthen cross-functional engagement and drive organization-wide adoption of technology and security practices. • Provide coaching, development, and clear expectations to ensure operational excellence and professional growth.

Role Description The Member Experience Administrator will perform as a key contributor to the day-to-day execution of membership operations and member-facing engagement across NSTXL's member base. Reporting to the Director of Marketing, the selected Administrator will be responsible for an array of tasks in support of new and existing members throughout the full member lifecycle, including: - Managing the membership inbox - Processing applications - Maintaining member data - Supporting marketing campaigns and communications The Administrator will work closely with various departments, such as Marketing, IT, Finance, and Contracts, to resolve member needs and ensure a consistent and reliable member experience. The role requires a strong administrative skillset combined with customer service, CRM proficiency, and high attention to detail. Essential Duties and Responsibilities: - Performs as the primary owner of the membership inbox, ensuring timely and accurate responses to incoming member inquiries. - Triages and routes member requests to appropriate internal teams when needed. - Tracks member inquiries, response times, and resolutions within CRM systems. - Identifies recurring member questions and supports updates to FAQs and internal resources. - Supports membership application intake, data entry, and tracking through the full application lifecycle. - Supports account setup, onboarding coordination, and renewal processing. - Maintains accurate and up-to-date member records, including contacts and organizational details. - Enters, updates, and maintains member data within CRM systems such as Salesforce or HubSpot. - Supports data hygiene efforts to ensure accuracy and completeness across records. - Assists in list management, segmentation, and basic reporting needs. - Generates routine reports to support internal team visibility into member activity and engagement. - Supports execution of member communications, including email campaigns and announcements. - Assists with preparation and coordination of webinars, events, and engagement initiatives. - Builds and validates audience lists for communications and campaigns. - Supports quality assurance of communications prior to distribution. - Coordinates with internal teams including Marketing, IT, Finance, and Contracts to support member needs. - Follows defined escalation paths to ensure timely resolution of issues. - Maintains clear documentation and communication to support internal collaboration. - Participates in team meetings, training, and ongoing development activities. - Other duties as assigned. Qualifications - Bachelor's degree, Associate's degree with relevant experience, or equivalent professional experience. - 1+ years of professional experience in an administrative, customer service, member support, or operations role. - Excellent verbal and written communication skills to convey information clearly and professionally. - High attention to detail, particularly in data entry, recordkeeping, and process execution. - Ability to manage multiple deadline-driven tasks and competing priorities while delivering accurate work. - Demonstrated ability to learn new systems and tools quickly. - Strong customer service orientation with the ability to maintain professional communication standards across all interactions. - Ability to work collaboratively with cross-functional teams and stakeholders. - Strong sense of ethics and integrity to handle sensitive member information appropriately. - Proficient with general office software such as Microsoft Office Suite. - Ability to work effectively in a fully remote environment with reliable internet and a suitable home workspace. Requirements - Direct experience with CRM platforms such as Salesforce or HubSpot. - Experience supporting marketing operations, including email campaigns, audience segmentation, or event coordination. - Familiarity with platforms such as WordPress, Zendesk, Mailchimp, Marketo, or similar marketing or support tools. - Experience working in a structured, process-driven environment. - Background in government contracting, defense, technology, or member-based organizations. - Experience supporting webinar production or virtual event execution. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance. Company Description NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently, we are only open to remote employees residing in the following states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY.

Role Description The Contract Specialist II will perform as the lead contracts specialist for assigned projects under a portfolio of Other Transaction Agreements (OTAs) based projects focused on prototyping emerging technologies for defense applications. Reporting to the Sr. Contracts Manager, the selected Specialist will be responsible for an array of tasks in support of project Performers and our Department of Defense customers throughout all project phases of our prototypes. The Specialist will work closely with various departments, such as program managers, marketing, and finance, to mitigate risks and ensure that all agreement obligations are met. The role requires a strong contracting skillset combined with customer service & problem-solving skills. - Performs as the lead contracts specialist for assigned projects throughout the project lifecycle. - Develops, prepares, reviews, and administers agreements, to include all associated supporting documents and/or other memoranda, that are compliant with policies, regulations, and statutes. - Provides reviewed, edited, and ‘ready-to-approve’ contractual actions or other documentation for internal consideration & approval (i.e., Senior Contracts Manager review). - Supports, participates, and/or acts as lead moderator in low-to-moderately complex contract negotiations with performers and/or customers, as assigned. - Leads troubleshooting efforts to resolve contractual issues and elevates to management when appropriate. - Reviews contract terms to identify potential risk and monitors for compliance issues at prime, performer and sub-performer tiers. - Prepares high-quality documentation, correspondence, and presentations to support various actions. - Examines supporting materials and agreement documents, conducts timely research, and shares findings with supervisor and/or team as applicable. - Authors high-quality documentation and correspondence. - In coordination with supervisor & team, performs as a primary liaison between the organization and performers/customers for assigned workload. - Maintains accurate, thorough, and complete contract records to ensure compliance with contractual, reporting, and regulatory requirements. - Contributes to presentations in support of various actions as assigned. - Other duties as assigned. Qualifications - Bachelor’s Degree or other Advanced Degree in relevant field of study such as Business Administration. - 3+ years Department of Defense contracting experience (commercial/private sector and/or civil service). - Direct experience in contract execution, procurement, or acquisition in support of a defense-centric contracting portfolio. - Working knowledge and practical experience with Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS) and other relevant regulations and instructions. - Experience executing projects and contracts from inception to completion. - Excellent verbal and written communication skills to convey ideas clearly and effectively. - Ability to work collaboratively with cross-functional teams and stakeholders. - Competence in negotiating terms and resolving conflicts. - Strong analytical and problem-solving skills to address challenges that arise. - Strong sense of ethics and integrity to ensure compliance with terms and conditions and to protect sensitive information. - Ability to manage multiple deadline-driven tasks and projects simultaneously. - Taking initiative and anticipating needs and issues before they arise. - Ability to adapt to changing circumstances, regulations, policies, and project requirements. - High level of accuracy and attention to detail in contract documentation and management. - Proficient with contract management software and tools, as well as general office software such as Microsoft Office Suite. Requirements - Direct experience with 10 U.S.C. 4022 (Other Transactions for Prototyping) and/or 10 U.S.C. 4021 (Research Projects). - NCMA (e.g., CPCM) or DAWIA certification (e.g., Level I, II, or III in Contracting). - Knowledge and understanding of the FAR Source Selection Processes and/or Commercial Supplier Selection Processes. - Familiarity with Navy programs. - Required license or credential needed to perform job: Secret-level security clearance (or an ability to receive approval of clearance). Travel - Travel for this position is estimated up to 10%. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance. Equal Opportunity Employer NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Company Description If you need any form of accommodation for the interview process, please let us know at the time we contact you. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently we are only open to remote employees residing in the following states: AL, FL, IN, NC, OH, PA, TN, SC, TX, VA.

• Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base. • Establish a structured, repeatable member journey with defined touchpoints and expectations. • Identify and address gaps in the member experience to improve engagement and retention. • Develop and implement membership-related campaigns for the full year, supporting our customer Statement of Works (SOWs) and expressed member needs. • Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration. • Define target segments and outreach strategies to drive intentional membership growth. • Plan and deliver member-centric virtual and in-person events from concept through execution. • Manage and optimize the membership portal, website, and networking platforms to increase engagement and improve the user experience. • Collaborate with the Member Admin to map, clean up, and manage workflows and data integrations across the portal and CRM systems. • Ensure data accuracy and integrity to support reporting, communication, and decision-making. • Report on member success initiatives and improvement plans/roadmaps. • Continuously collect member feedback via surveys and other interactions. • Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events. • Collaborate with all marketing teams to host quarterly in-person member engagement and networking events. • Drive accountability and alignment across teams supporting the membership experience. • Manage membership projects and deadlines using tools such as Monday.com, Outlook, content calendars, and other project management software. • Serve as a primary point of contact and a face of NSTXL to members, delivering white-glove service and ensuring a high-quality member experience. • Proactively engage members to understand needs, identify challenges, and connect them with relevant NSTXL resources and opportunities.

• Rebuild the HubSpot instance from the ground up - data architecture, lifecycle stages, segmentation, and integrations (CMS, Salesforce, Forms, event platforms, paid channels) • Build behavioral automation that goes well beyond email sequences - multi-branch workflows, webhook integrations, API-driven property updates, and custom-coded actions in production • Evaluate HubSpot's AI-native scoring versus a custom-built model for NSTXL's federal defense audience and implement the right approach • Assess whether HubSpot serves the member motion or whether a dedicated member/CS platform is the right call, and architect the integration between them • Audit and activate HubSpot's full Breeze layer - Content Agent, Breeze Assistant, Content Remix, Journey Automation, AI-Powered Email, Lookalike Lists, and Breeze Intelligence • Deploy Breeze Prospecting Agent and Data Agent to give BD automated account research and buying signal monitoring • Identify the highest-volume manual tasks across the marketing org and eliminate them with AI-assisted workflows and automation • Build an AI content operations layer working with Creative and Demand Gen teams to implement content generation, remixing, and campaign asset workflows that multiply output without multiplying headcount • Build multi-touch attribution from scratch - UTM architecture, campaign tagging, source capture, and a reporting layer that connects marketing activity to pipeline • Own the executive dashboard and self-serve reporting for each marketing pillar - Creative, Demand Gen, and Program Marketing • Own data governance including deduplication, list hygiene, property naming, and lifecycle stage definitions • Build and maintain all marketing technology SOPs so every process is documented and not dependent on a single person • Manage vendor relationships for marketing technology including contracts, renewals, and performance reviews

• Support the Senior Program Manager in ensuring effective project management and smooth operations within the team. • Responsible for data input, analysis, and report generation. • Coordinate project meetings, recording and distributing meeting minutes, and tracking action items. • Verify milestone deliveries and review project artifacts. • Report on risks identified by project teams and assist in resolving invoicing or payment issues. • Conduct research on project health and evaluate/implement new systems and processes. • Maintain data accuracy to support project success.

• Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base. • Establish a structured, repeatable member journey with defined touchpoints and expectations • Identify and address gaps in the member experience to improve engagement and retention. • Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events. • Collaborate with events team to host quarterly in-person member engagement and networking events. • Ensure events align with overall membership strategy and deliver measurable value to members. • Develop and implement membership growth campaigns. • Strategically expand the membership network, analyzing market trends and competition to identify targets and opportunities. • Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration. • Define target segments and outreach strategies to drive intentional membership growth. • Manage and optimize the membership portal and networking platforms to increase engagement and improve the user experience. • Work with the website development team to improve the membership experience. • Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems. • Ensure data accuracy and integrity to support reporting, communication, and decision-making. • Drive process improvements across systems and workflows to improve efficiency and usability. • Report on member success initiatives and improvement plans/roadmaps. • Continuously collect member feedback via surveys and other interactions. • Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education. • Translate data and feedback into actionable insights and measurable improvements. • Establish consistent reporting to track engagement, retention, and growth trends. • Manage and mentor the Membership Coordinator. • Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure all membership requirements are met. • Drive accountability and alignment across teams supporting the membership experience. • Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services. • Manage membership projects and deadlines using tools such as content calendars and project management software. • Identify and implement new programs, benefits, or engagement channels to strengthen member participation.

• Support end-to-end planning and execution of events including tradeshows, conferences, internal programs, and virtual/hybrid events • Coordinate logistics including venue sourcing and RFP development, room block management and travel coordination, food & beverage planning, audio/visual and production requirements, shipping and material handling • Manage full lifecycle tradeshow logistics including exhibit coordination, shipping and drayage, booth setup and teardown, power, internet, and A/V requirements, staff registration, training, and scheduling • Own development and management of event websites and registration pages (e.g., Cvent), email campaigns and attendee communications, pre-event and post-event messaging • Provide logistical and technical support for virtual events using platforms such as Microsoft Teams, Zoom for Government, Cvent, HubSpot • Ensure a high-quality, detail-oriented attendee experience aligned with brand standards and compliance with government protocols • Track deliverables, deadlines, and dependencies across multiple concurrent events

Job Description: The Program Marketing Manager is responsible for managing and growing client and stakeholder relationships while ensuring successful delivery of program and marketing initiatives. This role serves as the primary liaison between clients, marketing teams, program teams, and internal stakeholders, aligning strategic objectives with execution to drive engagement, satisfaction, and measurable outcomes. Essential Duties and Responsibilities - Serve as the primary marketing point of contact for assigned accounts, building and maintaining strong relationships with clients, partners, and stakeholders - Collaborate with internal teams and external stakeholders to develop and execute strategies that align with program goals and ensure successful project delivery - Oversee program marketing initiatives end-to-end, providing leadership and ensuring alignment with organizational strategy, timelines, deliverables, and cross-functional coordination - Organize and lead regular meetings to review program progress, set agendas, assign action items, and ensure timely follow-up - Prepare reports, dashboards, and summaries that provide insights into program performance, engagement, and outcomes - Proactively identify risks, opportunities, and areas for improvement, ensuring continuous optimization of account performance - Oversee the creation and dissemination of program communications, including digital content, campaigns, events, and outreach initiatives - Support the planning and execution of program-related events to enhance engagement, visibility, and member experience - Represent the organization at conferences and industry events to promote programs and strengthen relationships - Guide team members in research and outreach efforts to identify and engage new opportunities, partners, and stakeholders - Develop and implement tools, templates, and strategies to facilitate collaboration and networking among members and partners - Engage directly with community members to foster interaction, deliver value, and strengthen program participation - Respond to inquiries from members and prospective members, providing clear and timely information about program opportunities - Build and maintain strong relationships with government and industry leaders to support program growth and strategic objectives - Maintain accurate documentation and tracking of account activities, communications, and performance metrics - Perform other related duties as assigned Qualifications Expected for Position - Bachelor’s degree in Business, Marketing, Communications, or a related field - 3–7 years of experience in account management, program management, marketing, or client success - Strong project management and organizational skills with the ability to manage multiple priorities - Excellent communication, presentation, and stakeholder management abilities - Experience working cross-functionally in a fast-paced environment - Familiarity with CRM systems and marketing tools (e.g., Salesforce, HubSpot, marketing automation platforms) - Experience supporting events, outreach initiatives, or community engagement preferred - Basic graphic design or content creation experience is a plus Preferred Skills/Experience - Experience with marketing automation software, such as Salesforce, WordPress, Zoom/ZoomGov, and HubSpot - Understanding of social media platforms, from a creative and operational perspective - Prior experience working with the Department of War (DoW) Required license or credential needed to perform job: Ability to receive security clearance Travel: - Travel for this position is estimated up to ≤15% Equal Opportunity Employer: NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. What We Offer: We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include: - Health Insurance: Medical and dental – company pays 92% of premiums for individual coverage and for family coverage - Vision Insurance: Fully covered - Retirement Plans: 401(k) with employer match up to 4% - Paid Time Off: Paid sick and safe leave, paid floating holidays, and generous vacation - Other: - - Basic Life & AD&D policy company paid - Voluntary Life - Flexible & remote work structure - Wellness reimbursement plan & mental health support - Community sponsorships - Donation matching - Professional development allowance If you need any accommodation for the interview process, please let us know when we contact you. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, CA, CO, DC, FL, IN, MO, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, VA, WA, WY