• Process HR queries, using the leading ticketing and case management systems. • Manage reports and perform data audits. • Prioritize and organize the daily tasks in your personal queue. • Shine throughout exemplary communication skills and teamwork. • Act in accordance to company standards and project a positive overall image.

• Build strong relationships across the organization and maintain a deep understanding of employee experience and team dynamics • Help design and continuously improve a structured onboarding program that sets new employees up for success from day one and reflects NSTXL’s culture and values, including role-specific onboarding paths, 30/60/90 frameworks, and structured check-ins. • Develop and expand the policies, programs, and people practices, including formalized feedback channels and engagement surveys • Partner with managers on complex people situations like difficult conversations, feedback, and accountability, while building resources and toolkits that grow their confidence and independence over time, within the legal constraints that shape those decisions. • Design and deliver manager training programs that equip people leaders with the skills they need to lead effectively • Build and improve performance and development practices that support clear expectations, strong feedback, accountability, and employee growth • Build out a learning and development strategy and program infrastructure that supports employee growth at every level, including new manager development, career pathing frameworks, and access to learning resources that scale with the organization • Partner with managers and leaders to strengthen leadership effectiveness and build a culture of continuous learning across the organization • Serve as the primary point of contact for employee relations matters, including concerns, complaints, and escalations • Lead workplace investigations from intake through resolution, including documenting findings, recommending corrective action, and ensuring appropriate follow-through in a way that protects both the individual and the organization • Build and maintain clear employee relations frameworks • Ensure compliance with federal, state, and local employment laws and evolving HR best practices, staying ahead of changes that affect a growing, multi-state or distributed workforce • Develop, expand, and maintain a comprehensive set of HR policies and employee handbook materials that reflect NSTXL’s values, operational needs, and legal requirements, and that scale alongside organizational growth • Build and maintain a compliance training program that ensures all employees and managers meet required training obligations, with scalable resources and infrastructure that grow with the organization. • Partner with the VP of Human Resources on benefits strategy, including evaluating plan competitiveness, supporting open enrollment, communicating program value to employees, and recommending enhancements that align with NSTXL’s growth and workforce needs • Build and maintain HR process documentation that allows the team to operate consistently and efficiently, including standard operating procedures, templates, and guides that support day-to-day operations and reduce reliance on institutional knowledge held by individuals • Help evolve NSTXL’s hiring practices, candidate experience, and talent systems as the organization grows

• Manage end-to-end employee lifecycle processes (onboarding, contract management, off boarding) across multiple countries • Maintain accurate and up-to-date employee records in the HRIS • Oversee key administrative processes such as probation period tracking, contract amendments, and employee documentation • Prepare and validate variable elements for monthly payroll in collaboration with Finance and external providers • Support payroll processes across different entities, ensuring accuracy and compliance • Produce regular HR reports and dashboards (monthly, annual), ensuring data quality and consistency • Act as a first point of contact for employees on HR-related topics, providing guidance and support • Collaborate closely with internal stakeholders (Finance, Legal, Product, Leadership) • Coordinate with local HR teams and external providers across different countries (e.g. France, Germany) • Continuously review and improve HR administrative processes to increase efficiency and scalability • Support the structuring of HR operations in a multi-entity, multi-country environment • Contribute to HR projects linked to process optimization, compliance, and employee experience • Support relocation processes and liaise with external providers for immigration procedures • Ensure compliance with local labor laws, social security, and benefits administration across regions

Role Description This role is designed to strengthen our HR foundations and support ongoing recruitment efforts, allowing senior team members to focus on strategy and leadership. We are looking for a hands-on HR & Recruitment Administrator to support day-to-day HR operations and recruitment sourcing. This role is ideal for someone who is highly organised, detail-oriented, and proactive, and who enjoys working behind the scenes to keep people processes running smoothly. You will work closely with senior management and hiring managers, supporting the full employee lifecycle and helping build a strong talent pipeline. Key Responsibilities - HR Administration - Maintain accurate employee records (contracts, personal data, probation tracking) - Support onboarding and offboarding processes - Track probation periods, leave, and key HR dates - Assist with contract preparation and document coordination - Support HR policies, SOPs, and internal documentation - Coordinate basic HR communications and reminders - Support compliance-related admin (documents, filings, internal trackers) - Recruitment Support & Sourcing - Source candidates via LinkedIn, job boards, referrals, and databases - Screen CVs and shortlist candidates against role requirements - Coordinate interview scheduling and candidate communication - Maintain recruitment trackers and talent pipelines - Assist with drafting and posting job descriptions - Support employer branding tasks (LinkedIn posts, job ads coordination) Qualifications - 1–3 years’ experience in HR administration, recruitment support, or people operations - Strong organisational skills and attention to detail - Confident written and spoken English (Bahasa Indonesia required) - Comfortable working with spreadsheets, trackers, and basic HR systems - Able to manage multiple tasks and deadlines - Discreet, professional, and trustworthy with confidential information