• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

• Lead projects and initiatives with broad scope and high impact to the business • Work together with multiple cross functional teams and customers to provide innovative solutions to steam turbine related issues • Develop robust, cost-effective solutions to ensure safe and reliable equipment operation meeting customer needs • Support Engineering Request workstream primarily with occasional Root Cause Analysis investigations • Lead the execution of projects and initiatives • Own the technical resolution to multiple complex steam turbine issues • Mentor and train others in areas of expertise and experience • Act as a conduit and proactively facilitate cross functional collaboration • Provide leadership in coordinating and presenting at technical conferences and other customer facing events • Lead cross-functional teams in execution of Root Cause Analysis of GE equipment non-conformances • Communicate fleet and product issues into the NPI process and throughout all levels of GE leadership

• Lead the equipment service business for corporations in Tampa Bay Area • Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment • Provide best-in-class customer service to maximize customer satisfaction and retention • Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests • Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed • Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities • Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

• Provide amazing customer and equipment support, from the depot and on-site. • Build positive relationships with customers in person and communicate well through email, and phone conversations. • Diagnose issues or technical problems, including electrical, mechanical and software-related service issues. • Understand customer questions or concerns and make appropriate recommendations. • Create and maintain accurate records within internal systems. • Solve problems as issues arise, working with all required teams in order to resolve effectively every time. • Support robot operations remotely with our web-based monitoring software. • Present training materials to customers and teach them to use all aspects of the robot. • Document customer feedback, findings in the field, and work order details.