Nonprofit. Free, 24/7, confidential mental health support in English and Spanish. Text SHARE or APOYO to 741741🇺🇲
Crisis Counselor Supervisor Bilingual
Location
United States
Posted
6 days ago
Salary
$26 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Crisis Counselor Supervisor Bilingual
Crisis Text Line
Role Description Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will: - Step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. - Bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors. - Keep both the texter experience and the Crisis Counselor experience top of mind. Crisis Text Line offers mental health support in both Spanish and English. Bilingual staff are responsible for providing support in both languages based on business needs, requiring mental flexibility and the ability to oscillate fluidly between both languages. Qualifications - Self-motivated with people management skills and initiative for growth. - Expert multitasker, able to prioritize and monitor multiple tasks in a fast-paced environment. - Effective communicator, articulating clearly and effectively with staff and Crisis Counselors. - Problem-solver, a critical thinker who can quickly identify problems and propose solutions. - A big thinker who collaborates to improve service quality for texters and Crisis Counselors. - Tech-savvy, proficient in G-suite and comfortable navigating new online platforms. Requirements - 3+ years of crisis intervention work experience beyond volunteerism. - Bilingual, fluent in English and Spanish (written & verbal). - Ability to work flexible shifts as needed, up to 12 hours per week, including weekends, nights, and holidays. - Current Shifts Available: - Thursday - Saturday 3pm-7pm EST (12 weekly hours) - Wednesday - Saturday 5am-9am EST (16 weekly hours) - Hourly Salary: $26.21 per hour. - Eligible candidates must reside in the following states: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. - No visa sponsorship available for this position. Company Description Crisis Text Line believes that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. We are building a team of thoughtful, purpose-driven professionals who want their work to matter, contributing to meaningful impact and collaborating with committed colleagues.
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