Crisis Text Line

• Support creation and implementation of a comprehensive content strategy aligned with organizational goals. • Craft persuasive narratives that drive growth across business targets (e.g., donors, volunteers, texters). • Oversee and develop email marketing donor strategy that drives fundraising by designing, executing and optimizing email campaigns targeted at acquiring, engaging and retaining donors. • Write engaging content for marketing campaigns, blogs, articles, videos, social media posts, newsletters, and multimedia assets. • Collaborate with the marketing team and other departments such as philanthropy, public policy and research to align content on campaign strategy and organizational objectives. • Integrate optimized content for search engines and user engagement. • Monitor content performance, gathering analysis and adjusting strategies based on data insights. • Ensure all content aligns with the organization’s voice, tone, brand and values.

• Define and maintain performant, scalable data models in the data warehouse, with a focus on reliability, reusability, and documentation • Partner with Platform and Data Engineering to build and monitor scalable data pipelines in production • Serve as a technical authority on data modeling standards, tooling choices, and engineering best practices across the analytics function • Translate ambiguous business needs into clean, well-scoped data products — from one-time analyses to production-grade dashboards • Advocate for and drive adoption of industry best practices • Define the organization's experimentation standards: what constitutes a well-designed study, how results are interpreted, and how findings are documented and shared • Design and execute experiments — hypothesis testing, data analysis, A/B tests, quasi-experiments, and observational studies — in partnership with Operations, Marketing, and Product stakeholders • Evaluate, select, and implement the experimentation stack — prioritizing open-source and low-overhead tooling that can mature with the practice • Bring statistical rigor to ambiguous questions: help teams move from "we want to know if X works" to a study design that can actually answer that question • Communicate findings to non-technical audiences with clarity, including Senior Leadership and external partners

• Lead paid media strategy and execution across platforms including Google Ads, Meta, YouTube, and emerging channels to drive acquisition, engagement, and donations • Own campaign planning, budget allocation, performance optimization, and ROI across all paid channels • Develop audience targeting, retargeting, and conversion strategies to improve efficiency and scale results • Build and manage full-funnel digital strategies that convert awareness into action and conversion • Lead SEO and SEM strategy to increase visibility, traffic, and high-intent conversions • Optimize website performance, landing pages, keyword strategy, technical SEO, and user journeys • Lead digital fundraising strategies that grow donor acquisition, retention, and revenue • Own performance reporting across channels, translating data into actionable recommendations • Lead and support a digital marketing team across paid media, SEO, and social channels

• Design and deliver engaging virtual and hybrid events that foster volunteer connection, learning, and community, leveraging a variety of formats (e.g., panels, discussions, interactive sessions) beyond traditional webinars. • Audit and evolve existing events into a cohesive, data-informed strategy that reflects community needs, engagement patterns, and organizational priorities. • Partner with the Learning & Engagement Manager to assess current events, identify gaps, and define a roadmap for scalable, high-impact event programming. • Collaborate with SMEs, Learning Design, Community, and Clinical partners to shape event content and experiences that are impactful, inclusive, and aligned with mission priorities. • Facilitate dynamic, discussion-driven events—guiding conversations and elevating diverse perspectives. • Serve as both host and operational lead for events, overseeing logistics, platforms, and seamless end-to-end execution. • Bring a strong point of view on event tools, platforms, and engagement strategies, selecting the right formats and technologies to support scale and impact. • Evaluate event effectiveness using qualitative and quantitative data, and continuously iterate to improve reach, engagement, and overall experience. • Build scalable, repeatable processes that ensure consistency, accessibility, and excellence as event programming grows. • Project manage event initiatives from concept through execution, ensuring timelines, quality standards, and experience goals are met.

• Perform active rescues when texter safety has been identified as imminent risk • Monitor volunteer Crisis Counselor conversations for training adherence and quality support • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required • Provide real time feedback on conversation quality. • Participate in trainings and internal working groups to increase quality service delivery

• Design and develop engaging, high-impact learning programs—not just individual courses • Create content for new volunteer onboarding and ongoing education • Apply adult learning principles to create meaningful, memorable learning experiences • Develop structured learning journeys, assignments, and certification pathways • Continuously improve content through iteration, feedback, and evolving needs • Conduct learning needs analyses to inform program design • Define success metrics and evaluate learning effectiveness • Design assessments (formative and summative) that measure competency and readiness • Build scalable frameworks, templates, and standards for learning design • Play a key role in LMS migration and optimization • Design learning experiences directly within LMS platforms • Ensure content is accessible, well-structured, and scalable • Collaborate closely with clinical, learning & engagement, and subject matter expert teams • Translate complex or sensitive content into clear, engaging learning experiences • Partner with internal and external stakeholders to design and deliver programs • Manage projects end-to-end, including timelines, milestones, and communication

Role Description As Senior Director of Corporate Partnerships, you will: - Own and grow a corporate revenue pipeline. - Proactively source, qualify, cultivate, and close new corporate partnerships, sponsorships, and multi-year agreements. Maintain rigorous pipeline discipline in Salesforce, with clear visibility into prospects, timelines, and revenue projections at every stage. - Deepen and steward existing partnerships. - Bring a high level of intentionality to every corporate relationship, developing tailored engagement strategies, identifying opportunities to add value, and ensuring partners experience Crisis Text Line as a creative, attentive, and mission-driven collaborator. - Develop and pitch innovative partnership models. - Work closely with internal teams to shape new offerings that go beyond traditional CSR, including fee-for-service arrangements, data and insights products, employer-focused mental health solutions, platform integrations, and licensing opportunities. - Drive accountability across the corporate portfolio. - Establish clear engagement strategies, deliverables, and check-in processes for every account. Build reporting structures that give leadership real-time visibility into pipeline health, revenue forecasts, and partnership milestones. - Collaborate across the organization. - Partner closely with Marketing, Research and Impact, Product, Legal, and Finance teams to design and execute partnerships that are innovative, compliant, and mutually beneficial. Leverage Crisis Text Line’s data and insights capabilities as a key differentiator in every external conversation. - Represent Crisis Text Line externally. - Serve as a visible, credible ambassador for the organization at conferences, events, and meetings with senior corporate decision-makers. Expand Crisis Text Line’s brand presence among companies with the reach, resources, and values to become long-term partners. Qualifications - A genuine believer in the mission. - An experienced and accomplished corporate partnerships professional. - A creative dealmaker and strategic thinker. - A thoughtful and genuine relationship builder. - An exceptional communicator and executive-level presenter. - A collaborative, cross-functional partner. - A disciplined and resilient self-starter. Requirements - Experience in corporate partnerships and/or business development, with a proven track record of securing six- and seven-figure partnerships and managing a robust portfolio independently. - Willingness and ability to travel up to 10%. Preferred Qualifications - Experience in nonprofit, social impact, health, or mental health sectors. - Experience with Salesforce, Apoloo, Rel Sci, and/or other prospect and donor management software. - Experience using Asana or similar project management tools. Benefits - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind. - Employer-funded HSA contributions. - Generous PTO, sick time, and 19 paid holidays with a winter break. - 12 weeks of fully paid parental leave after 26 consecutive weeks of service. - Monthly internet and mental health stipends. - Annual Wellness Stipend. - Home office and professional development stipends. - 403(b) retirement plan with employer contribution. - Sabbatical after 3 years of service. To Apply If this role speaks to you, please apply with: 1) your resume and 2) a cover letter that tells us why you are drawn to Crisis Text Line and this particular role. Please address your cover letter to Brian Jones, Vice President of Philanthropy. Applications are reviewed on a rolling basis. Crisis Text Line has retained DH Search to support the recruitment of a Senior Director of Corporate Partnerships. DH Search is a national search firm that works exclusively with nonprofits and mission-driven organizations to recruit and hire extraordinary people. Learn more at www.dhsearch.net.

Role Description As Senior Grants Manager, you will: - Own the full grants lifecycle from identification to close. - Lead the research, writing, submission, and reporting for philanthropic foundation and corporate grants and reports. - Manage a robust and growing pipeline with discipline, working backwards from deadlines to ensure nothing falls through the cracks. - Write compelling, data-rich proposals that win. - Translate Crisis Text Line's programs, clinical insights, and impact data into persuasive narratives for six- and seven-figure asks. - Build and steward the grant calendar and pipeline. - Serve as the "air traffic controller" for the grants process, maintaining a well-organized calendar in Salesforce. - Create a content library that scales the team. - In partnership with marketing and program leadership, develop and maintain reusable grant assets. - Prospect for new funding opportunities. - Identify and grow a pipeline of new foundation and corporate grant opportunities aligned with Crisis Text Line's mission. - Collaborate deeply across the organization. - Build strong working relationships with program, research, finance, legal, marketing, and technology teams. - Drive accountability and process excellence. - Set clear expectations for internal contributors and manage competing timelines. Qualifications - A genuine believer in the mission. - An experienced and accomplished grants professional with 7+ years of nonprofit grant writing experience. - An exceptional writer and storyteller. - A project management powerhouse. - A strategic thinker with a bias for execution. - A collaborative, cross-functional partner. - A proactive prospector and relationship builder. - A nimble, self-directed operator. Requirements - Strong track record of securing six- and seven-figure grants from foundations and corporate funders. - Ability to write clear, persuasive, and well-crafted proposals. - Extraordinarily organized with the ability to build timelines and hold others accountable. - Understanding of how funding strategy, programmatic priorities, and funder interests intersect. - Skilled active listener who builds trust quickly with colleagues across teams. - Ability to actively identify new funding opportunities. - Comfortable thriving in evolving and occasionally scrappy organizations. Benefits - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind. - Employer-funded HSA contributions. - Generous PTO, sick time, and 19 paid holidays with a winter break. - 12 weeks of fully paid parental leave after 26 consecutive weeks of service. - Monthly internet and mental health stipends. - Annual Wellness Stipend. - Home office and professional development stipends. - 403(b) retirement plan with employer contribution. - Sabbatical after 3 years of service. Company Description Crisis Text Line believes that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an exceptional Senior Engineering Manager to lead the Conversation Applications Team (CAT) — the team responsible for the systems that power real-time crisis conversations. This leader will guide the evolution of our Crisis Care Platform, helping transition legacy PHP services to Go-based systems, while strengthening our API-first architecture, platform reliability, observability, and engineering delivery practices. The role combines architectural thinking with strong people leadership, mentoring a high-performing engineering team and partnering closely with Product, Clinical, Data, and Infrastructure teams to build systems that enable life-saving support at scale. Responsibilities - Technical Leadership - Lead the modernization of core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. - Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments to enable reliable, predictable operations. - Platform Maturity - Establish SLAs, incident management practices, performance baselines, and monitoring frameworks to strengthen system resilience, reliability, and error visibility. - Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards, documentation patterns, and consistent service quality across the squad. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. - Shipping Features - Own the execution and delivery of client-facing features by leading an engineering team committed to quality, velocity, and customer impact. - Cross-functional Collaboration - Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure, governance, roadmap priorities, and technical dependencies. - Collaborate with Data Engineering, Research, and Analytics to ensure cross-service reliability, performant data flows, and architectural alignment across the Build department. - Leadership & Team Development - Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence. - Set clear expectations, provide thoughtful and actionable feedback, and cultivate a culture of reliability, autonomy, innovation, and strong documentation practices. - Serve as a coaching-focused, people-first leader who brings structure, clarity, and calm to complex platform and migration work. - Communicate with empathy while maintaining high standards, thriving in ambiguity, and modeling the team’s expected documentation, reliability, and engineering discipline. Qualifications - 5+ years building and operating backend or platform systems in production - 3+ years of engineering management leading teams and delivering complex initiatives - Experience modernizing legacy systems and leading architectural migrations (e.g., PHP → Go, monolith → services) - Strong knowledge of distributed systems, API-first architecture, and service design - Experience with AWS, Terraform, CI/CD pipelines, GraphQL, and relational databases - Ability to guide teams on AWS reliability, security, and cost best practices - Experience establishing automated testing practices (unit, integration, contract, and end-to-end testing) - Experience improving system reliability and observability (logging, monitoring, telemetry, performance tuning) - Strong planning, prioritization, and execution in sprint-based development environments Requirements - Architectural familiarity with Go, PHP, and React (hands-on coding not required). - Experience leading platform modernization efforts in complex or mission-critical environments. - Ability to balance innovation, reliability, and technical debt management in architectural decision-making. Leadership Fit - Coaching-oriented, people-first engineering leader - Brings clarity, structure, and strong delivery discipline - Empowers engineers with ownership while maintaining high standards for reliability and quality - Communicates effectively across technical and cross-functional partners - Balances speed, reliability, and technical debt in decision-making - Motivated by building teams and technology that advance Crisis Text Line’s mission Benefits - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Company Description Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA This is a remote-only position.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a strategic and people-centered Vice President of People & Culture to steward the heart of our organization—our people. Because our mission is rooted in human connection, we value leadership expressed in many forms and welcome leaders whose diverse experiences and perspectives strengthen how we serve one another. This role calls for an executive leader who thrives in dynamic, mission-driven environments, anticipates organizational needs, and brings thoughtful judgment to complex decisions. Above all, you are inspired by the opportunity to cultivate an exceptional employee experience that enables extraordinary talent to do their best work in service of our mission. As the VP of People & Culture, you will: - People & Culture Strategy - Architect and execute a forward-looking People & Culture strategy aligned with CTL’s mission, values, and enterprise objectives. - Serve as a trusted strategic advisor to the CEO, Senior Leadership Team, and Board on human capital strategy, organizational design, executive coaching, succession planning, and change leadership. - Partner closely with Business Operations, Legal, and Finance to ensure policies, risk management, workforce planning, and compensation strategy are aligned, compliant, and operationally effective. - Design and oversee competitive, equitable, and fiscally responsible total rewards programs that attract, retain, and motivate top talent. - Develop and lead a global People strategy that supports CTL’s international growth, enabling the organization to attract, develop, and retain talent across multiple countries while ensuring scalable structures, culturally responsive practices, and compliance with global employment frameworks. - Leverage people analytics and data-driven insights to measure workforce performance, guide decisions, and identify opportunities for improvement. - Organizational Development & Employee Experience - Plan, direct, and continuously evolve all aspects of organizational development to build CTL’s human capital and leadership capacity. - Develop and implement innovative training and professional development programs that foster employee growth, engagement, and alignment with organizational goals. - Lead change management initiatives to support strategic transitions, cultural evolution, and operational excellence. - Define, collect, and monitor key performance metrics to evaluate workforce effectiveness and inform improvement opportunities. - Design, implement, and oversee systems and compliance practices that promote fairness, equal opportunity, and inclusion across the employee lifecycle, ensuring hiring, development, performance, engagement, and governance practices are equitable, accessible, and aligned with applicable federal, state, and local nondiscrimination laws. - Provide executive sponsorship and strategic guidance to revitalize and grow Employee Resource Communities (ERCs), cultivating belonging, representation, and opportunities for shared leadership. - Talent Strategy & Employer Brand - Develop and execute mission-aligned recruiting strategies to attract high-caliber, diverse talent. - Ensure recruiting, onboarding, and talent management processes are inclusive, equitable, and values-driven. - Build and amplify CTL’s employer brand as a destination for purpose-driven, top-tier professionals in the mental health and tech-forward nonprofit sectors. - Partner with leaders across the organization to anticipate talent needs, build succession pipelines, and develop leadership bench strength. - Leadership & Team Development - Lead, mentor, and inspire the People & Culture team, setting clear goals, performance expectations, and accountability. - Provide consistent, actionable feedback to nurture professional growth, leadership development, and team cohesion. - Model executive presence, sound judgment, and values-based leadership, reinforcing a culture of transparency, empathy, and operational excellence. - Foster cross-functional collaboration across the organization, breaking down silos and enabling collective impact. Qualifications - 10+ years of progressive leadership experience in People, Talent, or Human Resources, including senior-level ownership of people strategy, team leadership, and financial stewardship through close collaboration with Finance on workforce planning, compensation modeling, and budget oversight. - Experience supporting globally distributed teams, including navigating international employment practices, staffing models, and compliance considerations across multiple countries. - Demonstrated experience advising executive leadership, aligning people strategy with organizational priorities and business outcomes. - Broad command of core People & Culture functions, including talent acquisition, employee relations, performance management, compliance, and organizational development. - Proven ability to cultivate inclusive, equitable, and high-accountability cultures, with measurable impact on engagement, retention, and leadership effectiveness. - Proven success leading teams through growth, change, or transformation, building scalable systems and processes that enable sustainable performance. - Strong emotional intelligence and sound judgment, with the ability to steward sensitive matters with discretion and integrity. Preferred Qualifications - Executive-level experience (VP or equivalent) within a mission-driven or values-based organization. - Proven experience building inclusive, high-performance cultures that drive measurable gains in engagement, retention, and leadership effectiveness, including experience guiding teams through high-emotion and mission-critical contexts. - Track record of serving as a strategic thought partner to a CEO and Board, influencing enterprise-wide decisions through a people-first lens. - Experience leading organizational design, succession planning, and leadership development strategy at scale. - Advanced education or certifications in Human Resources, Organizational Development, or related fields (e.g., SHRM-SCP, SPHR, or equivalent). Benefits - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind. - Employer-funded HSA contributions. - Generous PTO, sick time, and 19 paid holidays with a winter break. - 12 weeks of fully paid parental leave after 26 consecutive weeks of service. - Monthly internet and mental health stipends. - Annual Wellness Stipend. - Home office and professional development stipends. - 403(b) retirement plan with employer contribution. - Sabbatical after 3 years of service.