• Inbound and Outbound phone coverage • Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university • Apply financial aid, billing and registrar policies to all student interactions • Help students develop a financial strategy for their education and achieve their goal of graduation • Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person. • Document student interactions in customer relationship manager • Participate in daily outbound calling campaigns as assigned • Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student • Meet expectations for Monthly Metrics and call reviews

• Provide direct patient care for patients and couples via telegenetic counseling (video conference) • Facilitate the delivery of genetic test results • Engage in professional growth opportunities including writing abstracts and publications • Provide physician education and participate in other projects

• Provide outpatient services through our telehealth program!

Title: Youth Counselor Location: United States Part time job requisition id REQ_0000069634 Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS Penn State Hazleton Continuing Education is seeking applicants to serve as a Counselor for various youth programs on Penn State Hazleton's Campus. The Youth Counselor’s primary task is to assist the Instructor with daily functions to ensure that each participant is provided a quality and enjoyable learning experience. The Youth Counselor will report to the Interim Regional Lead for Continuing Education at Penn State Scranton and staff as designated at the Penn State Hazleton Campus. Youth Counselor responsibilities include: - Being attentive to participants safety; - Being available to provide assistance in the classroom; - Providing feedback. This position requires participation in Mandated Reporter Training and successful background checks prior to the first day of the program including the Child Abuse Training Certificate. Position pays $13/hour. Must be at least 18 years old. BACKGROUND CHECKS/CLEARANCES This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.