• Lead the equipment service business for corporations in Tampa Bay Area • Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment • Provide best-in-class customer service to maximize customer satisfaction and retention • Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests • Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed • Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities • Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

• Provide amazing customer and equipment support, from the depot and on-site. • Build positive relationships with customers in person and communicate well through email, and phone conversations. • Diagnose issues or technical problems, including electrical, mechanical and software-related service issues. • Understand customer questions or concerns and make appropriate recommendations. • Create and maintain accurate records within internal systems. • Solve problems as issues arise, working with all required teams in order to resolve effectively every time. • Support robot operations remotely with our web-based monitoring software. • Present training materials to customers and teach them to use all aspects of the robot. • Document customer feedback, findings in the field, and work order details.

• Independent technical support and maintenance of gas generation systems • Carrying out inspections, maintenance and repair work • Coordinating external contractors for larger maintenance projects • Fault management and systematic failure analysis • Maintaining technical documentation and preparing service reports • Communication within the global network in English

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Drive customer satisfaction through Service Excellence. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.