• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Drive customer satisfaction through Service Excellence. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or corrective repairs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

• Perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment for Anesthesia, Diagnostic Cardiology, and Maternal Infant Care modalities. • Assist experienced field engineers with equipment installation and troubleshooting. • Communicate with customers to ensure satisfaction and resolution of issues. • Maintain customer service logs and internal records in a timely manner. • Answer service calls independently within one year of employment.

• Perform planned preventative maintenance (PPM), inspections, repairs, and system upgrades on MRI and XR equipment • Deliver advanced fault finding and troubleshooting across electrical, electronic, mechanical, software, and network-related issues • Support equipment installations, de-installations, and lifecycle upgrade projects • Manage service activities to maximise customer uptime and equipment performance • Maintain accurate service documentation and administrative records in line with company requirements • Manage spare parts usage and inventory to ensure efficient service delivery • Build and maintain strong customer relationships through professional and responsive service • Ensure compliance with all company quality, regulatory, and Environment, Health & Safety (EHS) requirements • Participate in the on-call service rota and provide out-of-hours support when required • Support continuous improvement initiatives and share technical knowledge within the wider engineering team • Identify opportunities to support contract renewals, system upgrades, and service growth initiatives • Collaborate with engineers, service centre teams, and account managers to deliver exceptional service • Manage tools, test equipment, and travel logistics effectively • Travel throughout the region as required to support customer and business needs