The J.M. Smucker Co.

• Participating in planning, design, development and support activities • Developing scalable solutions to integrate internal Supply Chain applications • Better communications with external cloud vendors

• Lead the equipment service business for corporations in Tampa Bay Area • Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment • Provide best-in-class customer service to maximize customer satisfaction and retention • Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests • Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed • Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities • Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

• Serve as a strategic thought partner to Brand, Sales, Finance, Insights, and Category teams • Translate consumer, customer, and marketplace insights into growth strategies • Lead the development of multi-year, multi-lever growth plans • Develop and enhance RGM capabilities, methodologies, and best practices • Identify, evaluate, and prioritize opportunities across key RGM levers • Partner across functions to align stakeholders and execute growth initiatives • Influence decisions and drive action through clear storytelling

Role Description Take your technical expertise and leadership skills to the next level by supporting a team that helps consumers across the U.S. enjoy their favorite coffee beverages when they are away from home. As a Team Leader, you will provide technical, administrative, and operational support to Field Service Technicians and dispatch teams within your assigned region, helping ensure exceptional customer service and consistent execution of company policies, processes, and standard operating procedures. In this role you will: - Coordinate and direct daily field service workflow, ensuring efficient technician deployment, call distribution, and customer support. - Perform installation, maintenance, troubleshooting, and repair of coffee equipment, including emergency service calls, preventive maintenance, site surveys, and new equipment installations. - Provide technical guidance, training, and day-to-day support to Field Service Technicians to promote safety, quality, and service excellence. - Ensure team compliance with company policies, standard operating procedures, quality standards, and system requirements. - Partner with dispatch, customer service, installation coordination, and other support teams to resolve operational and customer service issues. - Communicate professionally with customers to address service needs, provide updates, and ensure a positive customer experience. - Manage parts and equipment inventory, including ordering, tracking, and conducting periodic warehouse inventory audits. - Maintain accurate service documentation, including invoices, customer information, service records, and quality-related reports. - Support the Regional Field Service Manager with third-party compliance programs, operational initiatives, special projects, and continuous improvement efforts. - Participate in company training programs and professional development activities to maintain and enhance technical and operational expertise. - Lead by example, fostering a culture of accountability, teamwork, safety, and exceptional customer service. Qualifications - Associate Degree or at least 5 years of Equipment & Service Technician experience - Experience with Microsoft Office 365 and SharePoint - Prior experience supervising others or leading teams - Ability to work remotely within assigned territory - Experience with team building - Strong customer service skills and mechanical aptitude - Ability to provide a valid driver’s license and clean driving record - Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis - Expected minimum 30% travel and support on-call hours as needed with team Benefits - We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. - Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Company Description We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

• Own customer strategy, planning, execution, and results across West Region and eCommerce customers, delivering profitable sales, share growth, and financial objectives • Own end-to-end forecasts, P&L performance, trade investment, pricing, promotion effectiveness, and value-chain decisions • Lead Joint Business Plans, including senior-level customer engagement, strategic alignment, execution priorities, and joint value creation • Advance the company’s vision for e-commerce sales while working collaboratively with key stakeholders to accelerate sales and improve profitability in the e-commerce & omni-channel trade • Lead a large, high-performing sales team; set clear priorities, drive accountability, and establish operating rhythms that enable the team to deliver results

Role Description Develop, coordinate, and lead snacking strategy for “Unattended Retail” (Office Coffee & Supply/Vending/Micro Markets, select Military and Specialty Retail) Channels. Responsible for delivering annual volume and profit goals for channels in support of the Away From Home Strategic Business Area (SBA) overall fiscal year plans. Position is the lead Business Development Manager for Specialty Retail while supporting the “Unattended Retail” and Military channels. In this role you will: - Develop & Execute Snacking Strategy for Unattended Retail, Specialty Retail and Military Channels - Ensure achievement of fiscal year plan - Strategic Customer Targeting and Development of Action Plans - Adjust to competitive, industry, and customer environments - Report progress vs. plan, adjust to business outages - Develop and execute national sales initiatives for strategic product categories - Support SBA’s CRM (Salesforce.com) efforts - Work with SBA’s Revenue Growth Management and Marketing teams to create more profitable new business opportunities for Unattended Retail Services and Vending Channels - Operate within budget and effectively manage company resources - Support the Non-Commercial Selling team, in setting the Snacking strategy, recommendations and act as a resource to the team - Manage broker relationships - Train, mentor, and support the broker's performance for the Unattended Retail (Office Coffee & Supply/Vending/Micro Markets/Specialty Retail) Channels - Contribute to development of annual KPIs and measure broker performance objectives for Specialty Retail Channel - Participate in semi-annual performance reviews with broker - Ensure Brokers in your market area are focused on Strategic Categories Qualifications - Bachelor's degree - 5+ years of previous sales experience in Consumer-Packaged Goods and Food and/or Beverage product sales - Broker Management experience - Can convert data and observations to insights that lead to opportunity development (action and results) - Experience in developing business plans and sales initiatives - CRM Software experience - Excellent communication skills (oral and written) and be able to effectively communicate up, down and out effectively both internally and externally, including executive and C-level - Must have proven experience selling/maintaining major customers (Top to Top, Strategic Customers) - Should have experience in strategic decision making - Full understanding of Away From Home customers and supply chain - Ability to travel roughly 50% of work schedule Requirements - 4-7 years of experience in Small Format/Unattended Retail Channels - Experience working with key Office Coffee & Supply operators and distributors - Coffee Industry experience - Possesses experience and understanding of Away From Home (AFH) Supply Chain customer’s business acumen (operations, customer logistics and financial implications that support a CPG manufacturers' ability to successfully implement within the AFH industry) - Create business plans and sales initiatives, then execute against those plans within the team and broker organizations down to the customer level - Excellent listening, negotiation, and presentation skills Benefits - Work Remotely; Preference for Candidates to reside in Southwestern or Southeastern United States - Working from Home Office and travel up to 50% of time Company Description We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

• Be responsible for volume, distribution, profitability of our Away from Home (Foodservice) products • Build customer relationships within specific geographic territory including cities such as Harrisburg, Allentown, Lancaster and Philadelphia, PA • Meet and exceed profit objectives, volume quotas, and equipment & service targets for Away from Home Beverage in your geography • Establish and maintain relationships within distribution and the non-commercial channel (both unit and headquarter level) • Train and work on a cooperative basis with distributor sales organizations, primarily National Account/Healthcare teams • Maximize profitable beverage sales opportunities through effective use of national/regional/local programs, marketing promotions and distributors • Develop basic business plans and lead your territory’s execution of business results • Identify operators and maintain and manage an active pipeline (i.e., branded proposition selling, profitability, volume, and strategic importance) • Make sound customer business decisions based on customer opportunity, profitability and volume resulting in profitable growth • Call on key, existing Operators to maintain and grow all strategic categories • Effectively manage and maximize beverage equipment placements and product through put to maximize ROI • Work cross functionally (National Accounts, Trade, Equipment & Service, Marketing and Finance) to deliver the business results • Execute plans and programs to achieve maximum sales volume and operating profit objectives while controlling costs and operating within budget • Identify and challenge status quo based on changes in market, industry and competitive situations that offer opportunity for profitable growth • Responsible for profitable qualified asset placements (beverage equipment)

• Build & Manage Assigned Customer and/or Categories • Responsible for achieving net sales targets at key customer • Build and maintain relationships within key customer contacts • Develop strategies to drive brand and category growth and achieve or exceed sales and profit goals • Lead negotiations for business planning, new items, key initiatives, etc. • Influence key customer to implement solutions through fact-based presentations that deliver results that are beneficial for both customer and company • Manage execution of everyday business in partnership with customer, including item setup/ maintenance, logistics and inventory management, etc. • Execute all agreed to programming with customer to include accurate, timely forecasting and detailed follow through; compliant with audit requirements • Understand retailer omni-channel marketplace and brand growth opportunities • Perform analysis of sales and profit components, including merchandising, promotional and supply chain opportunities • Work with syndicated/other data sources to both manage and inform strategic and tactical trade plans • Effective trade budget management, accurate and timely visibility • Forecast monthly and quarterly sales and effectively communicate internally for production planning • Ad-hoc financial and data analysis, including pre/post event analysis • Collaborate on annual business planning, merchandising support, trade management • Drive business planning process working closely with cross-functional business partners • Participate in assigned projects involving industry organizations, supply chain initiatives, etc.

• Develop and execute category strategies for Secondary Packaging, Sanitation, and Quality Control • Lead the full sourcing lifecycle—spend analysis, supplier evaluation, RFP development • Serve as the primary liaison between procurement and operations • Manage key supplier relationships and lead performance reviews • Support plants with procurement process and policy adherence

• Lead development and execution of national account strategies to deliver and exceed annual sales and profit targets • Expand customer base and unlock growth opportunities across national chains and strategic distributors • Build and sustain strong, long-term relationships with key customer stakeholders • Own annual and long-range (3–5 year) business planning and forecasting for the convenience channel • Translate data, insights, and market trends into actionable strategies that drive category and brand growth • Partner cross-functionally (Sales, Marketing, Finance, Revenue Growth Management (RGM), Category Management, Research & Development (R&D), and others) to align on priorities and execution • Lead Joint Business Planning, quarterly business reviews, and major customer engagements • Leverage data and analytics tools (e.g., Circana, CRM, business intelligence platforms) to identify risks, trends, and opportunities • Own financial and performance analysis, including pre- and post-program evaluation • Drive disciplined execution through scorecards, reporting, and continuous optimization • Lead, coach, and develop a team of National Account Managers, brokers, and support resources • Foster a culture of accountability, collaboration, and continuous growth • Strengthen broker partnerships to ensure alignment and execution at the customer level.