• Provide amazing customer and equipment support, from the depot and on-site. • Build positive relationships with customers in person and communicate well through email, and phone conversations. • Diagnose issues or technical problems, including electrical, mechanical and software-related service issues. • Understand customer questions or concerns and make appropriate recommendations. • Create and maintain accurate records within internal systems. • Solve problems as issues arise, working with all required teams in order to resolve effectively every time. • Support robot operations remotely with our web-based monitoring software. • Present training materials to customers and teach them to use all aspects of the robot. • Document customer feedback, findings in the field, and work order details.

• Independent technical support and maintenance of gas generation systems • Carrying out inspections, maintenance and repair work • Coordinating external contractors for larger maintenance projects • Fault management and systematic failure analysis • Maintaining technical documentation and preparing service reports • Communication within the global network in English

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Drive customer satisfaction through Service Excellence. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or corrective repairs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.