Role Description The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for: - Independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities. - Supporting the effectiveness of the CIO and ITS leadership team. - Exercising independent judgment in determining communication approaches and prioritizing stakeholder messaging. - Recommending process improvements and ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS. - Serving as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations. - Enhancing organizational transparency, improving operational coordination, and ensuring consistent execution of critical communication and administrative processes across ITS. Qualifications - Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required. - Additional relevant experience may be considered in lieu of preferred advanced training. Requirements - 5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization. - Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred. - Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups. - Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches. - Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion. - Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making. - Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs. - Knowledge of change management, communication governance, and operational readiness practices. - Strong analytical and organizational skills with the ability to improve processes and workflows. - Knowledge of incident, crisis, and business continuity communications principles. - Ability to build effective partnerships and influence without direct authority across technical and business teams. - Ability to recommend and implement improvements in communication channels, tools, and standards. - Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations. Benefits - Medical, dental, vision, retirement, and other fringe benefits may be available. - Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.

• Develop and execute Aspirion's internal communications strategy and enterprise communications calendar. • Draft and distribute company-wide communications, executive announcements, Town Hall content, and People Team communications. • Partner with executive leaders to develop messaging that communicates business priorities, organizational updates, and strategic initiatives. • Manage Aspirinet by creating engaging content, maintaining resources, and continuously improving the teammate experience. • Create manager communication toolkits that support consistent communication across departments and service lines. • Lead communication planning for People initiatives including policy updates, organizational changes, engagement surveys, benefits communications, and other enterprise programs. • Coordinate and promote teammate engagement initiatives including engagement surveys, recognition programs, appreciation events, and culture campaigns. • Manage and evolve Aspirion's recognition program by developing communications, promoting participation, and celebrating teammate achievements. • Identify and tell compelling stories that showcase teammates, business successes, customer impact, and company milestones. • Measure communication effectiveness through engagement metrics, participation data, and teammate feedback, using insights to continuously improve communications.

• Bridges the gap between executive vision and day-to-day operations, ensuring all internal and external communications are cohesive, culturally aligned, and measurable. • Ability to take complicated issues and translate them into simple and direct products that are consistent and accurate. • Writes, edits, and oversees high-quality content across newsletters, SharePoint, storytelling, change management strategy and engagement, Town Halls, FAQs, scripts, talking points, presentations, QA, surveys, hot sheets, executive leadership engagement, internal channels, etc. • Tracks, measures, and reports on communication metrics (e.g., audience engagement, web traffic, press coverage) to continuously optimize strategies. Establish and monitor feedback loops, change management champions, facility focus groups, such as anonymous suggestion boxes and pulse surveys, to gauge employee sentiment and address anxieties.

• Manage and plan the area’s audiovisual project pipeline (from technical conception to schedule and final delivery), ensuring full asynchronous visibility of task progress for the team; • Act in a consultative, curious, and questioning manner when receiving briefs, understanding the true strategic intent of each production and guiding the format toward the most effective communication approach; • Produce, direct, and edit strategic audiovisual materials (institutional videos, short-form videos, GIFs, and motion graphics) with a focus on employee experience, engagement, and the employee journey; • Provide technical leadership on creative projects, aligning with designers and copywriters to ensure end-to-end quality, consistency, and speed of campaign delivery; • Oversee governance of production companies and partner vendors, conducting technical briefings and advocating for deadlines and budgets; • Ensure consistency with Grupo Boticário’s brand identity and guidelines across all internal pieces, promoting and scaling the use of creative template packages; • Integrate generative Artificial Intelligence tools into the workflow to optimize time, scale, and productivity; • Analyze and interpret performance data from internal video channels (retention rates, views, and engagement on YouTube) to optimize formats and distribution channels.