• Own product roadmap and outcomes. You will be accountable for measurable impact on clinical quality, patient experience, and business performance. • Track and interpret key trends in value-based care, healthcare policy, and market dynamics to inform product prioritization and solutions. • Own stakeholder and user research, utilizing qualitative and quantitative insights to inform product decisions, pilots and product iterations. • Define and own success metrics (product, operational, and pilot KPIs) in partnership with analytics and stakeholders, using data to guide decisions post-launch. • Make and communicate tradeoff decisions, balancing user needs, business value, effort and scalability. • Partner closely with engineering to explore solutions, collaborate in agile meetings, write technical specs and deliver high-quality, scalable solutions. • Communicate complex concepts effectively, both written and verbally, to audiences ranging from care team staff to executive leadership. • Coach product managers, setting standards for strong product craft, execution, and ownership across the team.

• Define the vision, strategy, and roadmap for key areas of the Flex marketplace • Own major product initiatives from discovery through launch and iteration, including high-quality PRDs, clear success criteria, and cross-functional alignment • Use product data, marketplace signals, customer insights, and user research to identify the highest-value problems to solve • Make strategic tradeoffs across conversion, retention, supply and demand, matching quality, operational efficiency, and user experience • Partner deeply with Engineering and Design while driving alignment across Product Marketing, Sales, Customer Success, Clinical, Finance, and leadership • Measure what ships, learn from outcomes, and feed those insights back into product strategy • Identify risks, gaps, and opportunities before they become obvious - and bring a point of view on what we should do next • Apply AI and LLMs pragmatically as a force multiplier - both to simplify user workflows and to supercharge your own team's operational velocity

• You align with the product strategy, derive precise goals and problem spaces from it, and ensure transparency and alignment within the team. • You conduct continuous Product Discovery (research, hypotheses, experiments), prioritize based on customer value, business value and risk, and make well-founded decisions. • You proactively and systematically gather requirements, maintain a value-oriented backlog and plan iterative releases together with engineering, design and stakeholders. • You continuously question the team’s way of working and proactively introduce process improvements. • You moderate problem spaces instead of solution requests, manage expectations and make strategy, progress and risks clear and traceable. • You define KPI targets, ensure impact measurement and are responsible for the success of your initiatives including review and course correction.

• Guide clients to the best strategic product decisions tailored to their organization and business goals • Translate and bridge client business needs with technical solutions • Provide a global perspective on development processes • Ensure requirements are clearly understood and implementation plans align with expectations • Identify and articulate client business needs and opportunities for growth • Act as a trusted advisor on clients' technology strategy • Serve as a Product Owner by developing and refining the backlog in Jira • Represent business needs to developers and ensure timely ticket completion