Metal Toad

• Documenting complete cloud hosting systems, including capacity planning, software and instance type selection, allocation, and network design • Building systems by executing installation, configuration, and testing of cloud resources • Troubleshooting system hardware, software, networks, and operating systems • Protecting the integrity and security of systems by implementing access controls • Maintaining system performance through system monitoring and analysis

• Build high-performance, scalable, enterprise-grade applications • Confirm project requirements by reviewing objectives, input data, and expected outputs with PMs, supervisors, and clients • Provide estimates based on requirements, wireframes, and designs • Communicate risks, known issues, and changelogs to ensure project success • Contribute to all phases of the development lifecycle • Perform peer code reviews • Maintain a positive and respectful tone in all interactions • Research new libraries, techniques, and ideas • Support local community events and initiatives

Metal Toad is an Advanced AWS Consulting Partner that empowers organizations to innovate through artificial intelligence, cloud migration, cost optimization, and application modernization. We help our customers with their cloud adoption by providing architecture, migration, optimization, machine learning, and even 24/7 support. We are a professional services firm providing services in software engineering and the cloud. We do Technical consulting, Programming & Quality Assurance, DevOps, Applications, UX, Product management, and Project management. Metal Toad is a fully remote company, offering all team members the ability to work from home. For this opportunity, the selected candidate must be available to work Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time (PST). Although Metal Toad is a remote company, we are currently seeking contractors residing in Brazil for this position. Compensation will be made in Brazilian Reais (R$), in accordance with the local currency of the country where the position is located. Due to legal limitations, we are unable to sponsor any type of visa. To apply for this position, please submit your resume in English as a PDF. Job Description The Account Manager will drive revenue growth through strategic engagement with existing Metal Toad accounts, as well as fielding and winning new sales opportunities. OUTCOMES - Enable revenue growth within existing accounts through account management, preventing attrition, and facilitating new engagements. - Winning new inbound opportunities by identifying customer needs and communicating Metal Toad’s value proposition. - Maximize customer access to AWS funding programs through ongoing awareness of those programs and customer education. ACTIVITIES - Respond to and qualify inbound sales leads from multiple sources, including but not limited to email, phone, and CRM. - Maintain visibility into deal progress by engaging in excellent daily CRM hygiene. - Prepare meeting agendas, coordinate attendees, and maintain communication during customer sales meetings, escalations, and strategic check-in meetings. - Develop a channel sales pipeline with AWS Account Reps, PSM, and Sales Managers through ongoing outreach and education on Metal Toad capabilities. NOTE: AWS co-selling involves maintenance of the AWS CRM (ACE) in addition to Metal Toad’s Hubspot CRM. - Communicate regularly with the internal team as needed to ensure customer and Metal Toad team success. - Occasional travel (monthly or quarterly) as needed to attend special events. - Engage in ongoing certification, training, and personal development. QUALIFICATIONS - Read and agree to our Corporate Values Statement. - Believe in the company's mission: to help people. - 5+ years of overall experience in sales within the technology industry. - 2+ years of experience dealing with AWS. This role is heavily weighted toward sales experience within AWS. - Fluent English language proficiency is essential for this role. - Familiarity with the following online tools: LinkedIn, Google Suite (Drive, Gmail, Etc.), CRM (Hubspot), Slack. - Creation and use of spreadsheets (Google Sheets) - Strong communication skills - Interest and usage of AI tools (ChatGPT, Anthropic, etc.) Please note that Metal Toad will never ask for payment or financial information during the hiring process. If you are asked for such information, it is a scam. Report it immediately. Location São Paulo, SP (Remote) Department Sales & Marketing Employment Type Contractor Minimum Experience Experienced

• Drive revenue growth through strategic engagement with existing Metal Toad accounts • Field and win new sales opportunities • Enable revenue growth within existing accounts through account management • Maximize customer access to AWS funding programs • Respond to and qualify inbound sales leads • Maintain visibility into deal progress by engaging in excellent daily CRM hygiene • Prepare meeting agendas and maintain communication during customer sales meetings • Develop a channel sales pipeline with AWS Account Reps • Communicate regularly with the internal team • Occasional travel as needed for special events

• Planning • Ability to adapt to a dynamic, collaborative work environment, make independent decisions, and communicate them effectively • Confirms project requirements by reviewing program objectives, input data, and output requirements with PMs, supervisors, and clients • Provides estimates based on requirements, wireframes, and designs • Development • Takes ownership of project success by proactively communicating risks, known issues, and change logs • Contribute to all phases of the development lifecycle • Work as part of a team • Write code in compliance with best practices • Value well-tested code • Conduct peer code reviews • Deliver designs that are free of major defects • Maintain a positive and respectful tone in all interactions • Expertise • Research new libraries, techniques, and ideas • Support local community events and initiatives • Interest in publishing blog posts showcasing technical expertise • Improve the organization's reputation by taking responsibility for fulfilling new and different requests and exploring opportunities to add value to work outcomes

Metal Toad is an Advanced AWS Consulting Partner that empowers organizations to innovate through artificial intelligence, cloud migration, cost optimization, and application modernization. We help our customers with their cloud adoption by providing architecture, migration, optimization, machine learning, and even 24/7 support. We are a professional services firm providing services in software engineering and the cloud. We do Technical consulting, Programming & Quality Assurance, DevOps, Applications, UX, Product management, and Project management. Metal Toad is a fully remote company, offering all team members the ability to work from home. For this opportunity, the selected candidate must be available to work Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time (PST). Although Metal Toad is a remote company, due to legal constraints, we are only seeking candidates living in the USA for this position. To apply for this position, please submit your resume in a PDF format. Job Description The mission for this role is to lead a team of software engineers to implement high-quality technology solutions. Responsibilities OUTCOMES - Ensure Engineering Profitability: Manage resource allocation through accurate estimation, meet utilization targets, and ensure strict adherence to time logging standards. - Ensure High Engineering Performance: Guarantee project success through proactive unblocking, rapid communication, and meeting all security and quality standards. - Maintain Professional Standards: Ensure ongoing compliance with role certification standards and practice effective delegation. - Recruit & Retain Great Talent: Ensure 90%+ A-player acquisition and maintain high retention of engineering talent. ACTIVITIES - Estimation & Allocation: Create accurate estimates for every ticket to enable proper resource allocation. - Utilization & Logging: Ensure the team (including self) meets utilization targets and adheres to time logging standards. - Unblocking & Escalation: Reduce ticket overage by unblocking engineering team members and leveling technical issues up to the Head of Engineering. - Reporting: Report ticket estimate overages to the Project Manager and Head of Engineering ASAP to ensure project success. - Onboarding & Certification: Maintain updated milestones and dates in the Certification Planning spreadsheet for 100% of team members. - Quality Control: Adhere to quality and security standards to ensure zero requirements defects on projects. - Timeline Management: Support work-in-progress cycle times of < 2 days, code reviews within 4 business hours, and QA within 2 days. - Team Leadership: Delegate tasks using the 5 Levels of Leadership (p. 215) and implement Manager Tools best practices for retention. - Hiring: Participate in the hiring process using the WHO method to acquire A-player talent. QUALIFICATIONS REQUIRED - Agree with our Corporate Values Statement. - Believes in the company's mission: to help people. - Believes in the principles of open source. - Proven ability to lead a team of software engineers. - Demonstrated experience in technical estimation and resource allocation. - Expertise in maintaining engineering quality and security standards. - Familiarity with the WHO method for hiring and talent acquisition. - Knowledge of Manager Tools best practices for team retention. - Ability to implement delegation according to the 5 Levels of Leadership. - Commitment to ongoing role certification and professional development. - Ability to maintain rapid communication and meet strict cycle-time targets. Location Portland, Oregon (Remote) Department Operations Employment Type Full-time (Regular) Minimum Experience Manager/Supervisor

• Planning and confirmation of project requirements with stakeholders • Own project success by communicating risks and issues • Contribute to all phases of the development lifecycle • Perform peer code reviews • Research new libraries and techniques

• Planning • Analyzing customer requirements for software components, system availability, security, and performance • Designing and documenting complete cloud hosting systems, including capacity planning software and instance type selection, allocation, and network design • Estimating the costs of the recommended system design • Building systems by executing installation, configuration, and testing of cloud resources • Using automation and configuration management to ensure repeatability and traceability of changes • Troubleshooting system hardware, software, networks, and operating systems • Protecting the integrity and security of systems through proper use of controls and monitoring tools • Maintaining system performance through system monitoring and analysis, performance tuning, and planning for future growth • Designing and running load and stress tests, documenting outcomes, and debugging infrastructure issues • Maintaining internal systems and customer deployment documentation • Partnering with project managers, technical consultants, software architects, and developers to validate infrastructure deliverables against the requirements • Responding to support tickets and incidents in a timely manner that corresponds to SLA commitments. • Contributing to the definition of best practices, operational policies, and procedures • Establishing, documenting, and testing disaster recovery procedures

• Build high-performing, scalable, enterprise-grade applications • Work as part of a talented team on mission-critical applications • Adapt to dynamic and collaborative work environments • Confirm project requirements and provide estimates • Own project success by proactively communicating risks and issues • Contribute to all phases of the development lifecycle • Code conforming to best practices and performs peer reviews