This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with the Parloa ecosystem of partners to increase Parloa opportunities, enable partners to confidently discover, demo, solution, and scope AI Agents, and drive integration to key technology partners. You act as a trusted technical and solution advisor— translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. In this role you will: - Act as a trusted technical advisor to Parloa’s strategic and emerging partners, helping them build high-impact AI Agent solutions for shared customers. - Enable partners to confidently identify customer needs, demo Parloa’s platform, and design scalable solutions that drive automation, cost savings, and improved customer experience. - Lead technical discovery and solutioning across a range of use cases— from contact center modernization to complex enterprise integrations— leveraging Parloa’s sandbox and APIs. - Guide partners through POCs and technical validations, ensuring architectural fit and commercial clarity. - Translate customer and partner requirements into clear solution designs aligned with Parloa’s product capabilities. - Communicate value across stakeholders— from hands-on technical teams to executive sponsors— through clear, compelling storytelling. - Collaborate cross-functionally with Sales, Partnerships, Product, and Customer teams to drive partner-led and co-sell motions. - Provide structured feedback from the field to influence product development, enablement resources, and go-to-market strategies. Qualifications - 5+ years in a Sales Engineering, Solutions Consulting, or similar role in SaaS, AI, CCaaS, or enterprise software. - Strong technical foundation and experience guiding partner or customer discovery sessions, technical validations, and architectural design. - Ability to balance hands-on technical depth (sandbox demos, POCs) with high-level solution storytelling. - Comfortable navigating enterprise sales cycles and aligning technical solutions to commercial outcomes. - Excellent communicator who can adapt messaging across technical and business audiences. - A proactive, collaborative mindset and passion for enabling others—partners, customers, and teammates alike. Requirements - Experience working with technology or services partners in a pre-sales or enablement capacity. - Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains. - Knowledge of sales tools such as SFDC or other CRM platforms. - Background in digital transformation or CX optimization initiatives. Benefits - The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich. - Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture. - Hybrid work environment - we believe in hiring the best talent, no matter where they are based. - Attractive compensation package with equity. - Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth. - Flexible working hours, Unlimited PTO and travel opportunities. - Regular team events, game nights, and other social activities. - A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. - OTE Salary Range - $140,000 - $160,000 USD + Equity. Company Description Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

• Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases. • Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients. • Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems. • Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients. • Engagement: Engage with technical and non-technical clients to demonstrate potential solutions effectively. • Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti-bot bypass techniques to support and guide clients. • Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately. • Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs. • Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners. • Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support. • Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings. • Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third-party applications. • Marketing Collaboration: Work with the marketing team to refine our technical narrative, including creating blog posts, webinars, and customer-facing marketing collateral.

• Develop integration strategies, patterns, and reference architectures for enterprise applications and services in support of Zero Trust security strategy • Ensure designs align with organizational security standards, compliance frameworks, and best practices (e.g., Zero Trust, NIST, FISMA) • Document system integration workflows, data flows, and dependencies • Configure and deploy enterprise applications, APIs, middleware, and supporting services across on-premises, cloud, and hybrid environments • Implement authentication and authorization flows using IAM/ICAM technologies (e.g., Okta, Microsoft AD/Entra ID) • Develop and maintain integrations between identity providers, network security tools, ITSM systems, data stores, and enterprise services • Troubleshoot integration issues and provide escalation support for complex system interactions • Embed security controls into integration solutions to meet enterprise, federal, and industry regulatory requirements • Support audit, compliance, and monitoring activities by providing integration documentation and evidence

• Own the full integrations lifecycle from design through rollout, building a scalable, durable, and extensible integrations platform. • Lead technical conversations with 3rd party vendors, guiding the technical direction and advocating for Steer’s needs. • Design and run regular sync processes between Steer/AutoOps and partner systems using resilient patterns. • Build clear patterns for new integrations and document flows, edge cases, data shapes, and change-management steps to enable other engineers. • Maintain and improve existing integrations, focusing on reliability, throughput, and operational stability. • Work closely with Product, Support, and Customer Success during incidents and partner updates, maintaining a bias for fast incident response.