• Own the full integrations lifecycle from design through rollout, building a scalable, durable, and extensible integrations platform. • Lead technical conversations with 3rd party vendors, guiding the technical direction and advocating for Steer’s needs. • Design and run regular sync processes between Steer/AutoOps and partner systems using resilient patterns. • Build clear patterns for new integrations and document flows, edge cases, data shapes, and change-management steps to enable other engineers. • Maintain and improve existing integrations, focusing on reliability, throughput, and operational stability. • Work closely with Product, Support, and Customer Success during incidents and partner updates, maintaining a bias for fast incident response.

• Bridge the gap between purchase and product value for school administrators. • Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles. • Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.

• Own the end-to-end administration of CX demo environments (CCaaS, UCaaS, CPaaS, AI, Virtual Agents, IVA, Chatbots, analytics, integrations, etc.) • Maintain production-quality demo tenants with consistent configurations across regions • Ensure environments are always sales-ready, fully functional, and up to date • Manage version control and feature enablement aligned with product releases • Design, configure, and maintain AI-powered Virtual Agents (voice and digital) • Build and optimize IVAs including intent creation, NLU training, dialog flows, fallback logic, and escalation paths • Develop and maintain chatbot experiences across web, messaging, and digital channels • Configure bot-to-agent handoffs with context preservation • Maintain vertical-specific conversational AI use cases • Test and optimize NLP/NLU performance for demo readiness • Support AI analytics and reporting within demo environments • Build and maintain vertical-specific demo scenarios (Healthcare, Financial Services, Retail, Public Sector, etc.) • Configure routing flows, IVRs, skill-based routing, AI-powered automation, and analytics dashboards • Integrate demo environments with CRM, WFM, ticketing, and third-party systems • Create reusable demo assets, scripts, personas, and conversational scenarios aligned to value-based selling • Support custom demo builds for strategic opportunities • Test new feature releases — including AI model updates and bot enhancements — in sandbox environments before deployment • Coordinate updates with Product and Engineering teams • Maintain change logs and documentation of configurations and conversational models • Monitor uptime, performance, and system health across voice and digital channels • Troubleshoot demo issues including routing logic, AI misclassification, integration failures, and reporting discrepancies • Maintain secure access controls and role-based permissions • Ensure compliance with internal security policies and AI governance standards • Partner with Product, Engineering, Sales, Marketing, and Enablement teams • Maintain comprehensive documentation of demo architecture, conversational flows, and configurations • Train Solutions Engineers on Virtual Agent and IVA demo strategies.

• Be the Solution Advocate: Represent and champion the needs of life sciences clients and internal stakeholders across all technology initiatives. • Voice of the Market: Conduct market intelligence to understand customer challenges, regulatory trends, and competitor strategies. Translate these into actionable product and service opportunities. • Tech Strategy Leadership: Develop and own a 1-2 year technology strategy roadmap aligned with Life Sciences business goals, ensuring we remain ahead of market needs and competitors. • Collaborate with Product Managers: Work closely with technical product managers to define and refine product roadmaps. Shape high-level strategies into Board- and Leadership-ready narratives, and help decompose them into tactical delivery plans. • Customer & Commercial Engagement: Engage directly with top clients and prospects to understand evolving needs, identify whitespace, and support strategic account development and pre-sales efforts. • Competitive Differentiation: Identify and validate how Welocalize’s platform, data, and services differentiate us. Define positioning and packaging strategies that align with our life sciences value proposition. • Cross-functional Partner: Work across Operations, Engineering, Sales, Marketing, and Compliance to ensure successful product implementation, adoption, and impact. • Adoption & Measurement: Define KPIs for success and adoption. Monitor usage, performance, and business impact of tech-enabled services.