• Develop integration strategies, patterns, and reference architectures for enterprise applications and services in support of Zero Trust security strategy • Ensure designs align with organizational security standards, compliance frameworks, and best practices (e.g., Zero Trust, NIST, FISMA) • Document system integration workflows, data flows, and dependencies • Configure and deploy enterprise applications, APIs, middleware, and supporting services across on-premises, cloud, and hybrid environments • Implement authentication and authorization flows using IAM/ICAM technologies (e.g., Okta, Microsoft AD/Entra ID) • Develop and maintain integrations between identity providers, network security tools, ITSM systems, data stores, and enterprise services • Troubleshoot integration issues and provide escalation support for complex system interactions • Embed security controls into integration solutions to meet enterprise, federal, and industry regulatory requirements • Support audit, compliance, and monitoring activities by providing integration documentation and evidence

• Own the full integrations lifecycle from design through rollout, building a scalable, durable, and extensible integrations platform. • Lead technical conversations with 3rd party vendors, guiding the technical direction and advocating for Steer’s needs. • Design and run regular sync processes between Steer/AutoOps and partner systems using resilient patterns. • Build clear patterns for new integrations and document flows, edge cases, data shapes, and change-management steps to enable other engineers. • Maintain and improve existing integrations, focusing on reliability, throughput, and operational stability. • Work closely with Product, Support, and Customer Success during incidents and partner updates, maintaining a bias for fast incident response.

• Bridge the gap between purchase and product value for school administrators. • Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles. • Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.

• Own the end-to-end administration of CX demo environments (CCaaS, UCaaS, CPaaS, AI, Virtual Agents, IVA, Chatbots, analytics, integrations, etc.) • Maintain production-quality demo tenants with consistent configurations across regions • Ensure environments are always sales-ready, fully functional, and up to date • Manage version control and feature enablement aligned with product releases • Design, configure, and maintain AI-powered Virtual Agents (voice and digital) • Build and optimize IVAs including intent creation, NLU training, dialog flows, fallback logic, and escalation paths • Develop and maintain chatbot experiences across web, messaging, and digital channels • Configure bot-to-agent handoffs with context preservation • Maintain vertical-specific conversational AI use cases • Test and optimize NLP/NLU performance for demo readiness • Support AI analytics and reporting within demo environments • Build and maintain vertical-specific demo scenarios (Healthcare, Financial Services, Retail, Public Sector, etc.) • Configure routing flows, IVRs, skill-based routing, AI-powered automation, and analytics dashboards • Integrate demo environments with CRM, WFM, ticketing, and third-party systems • Create reusable demo assets, scripts, personas, and conversational scenarios aligned to value-based selling • Support custom demo builds for strategic opportunities • Test new feature releases — including AI model updates and bot enhancements — in sandbox environments before deployment • Coordinate updates with Product and Engineering teams • Maintain change logs and documentation of configurations and conversational models • Monitor uptime, performance, and system health across voice and digital channels • Troubleshoot demo issues including routing logic, AI misclassification, integration failures, and reporting discrepancies • Maintain secure access controls and role-based permissions • Ensure compliance with internal security policies and AI governance standards • Partner with Product, Engineering, Sales, Marketing, and Enablement teams • Maintain comprehensive documentation of demo architecture, conversational flows, and configurations • Train Solutions Engineers on Virtual Agent and IVA demo strategies.