• Bridge the gap between purchase and product value for school administrators. • Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles. • Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.

• Own the end-to-end administration of CX demo environments (CCaaS, UCaaS, CPaaS, AI, Virtual Agents, IVA, Chatbots, analytics, integrations, etc.) • Maintain production-quality demo tenants with consistent configurations across regions • Ensure environments are always sales-ready, fully functional, and up to date • Manage version control and feature enablement aligned with product releases • Design, configure, and maintain AI-powered Virtual Agents (voice and digital) • Build and optimize IVAs including intent creation, NLU training, dialog flows, fallback logic, and escalation paths • Develop and maintain chatbot experiences across web, messaging, and digital channels • Configure bot-to-agent handoffs with context preservation • Maintain vertical-specific conversational AI use cases • Test and optimize NLP/NLU performance for demo readiness • Support AI analytics and reporting within demo environments • Build and maintain vertical-specific demo scenarios (Healthcare, Financial Services, Retail, Public Sector, etc.) • Configure routing flows, IVRs, skill-based routing, AI-powered automation, and analytics dashboards • Integrate demo environments with CRM, WFM, ticketing, and third-party systems • Create reusable demo assets, scripts, personas, and conversational scenarios aligned to value-based selling • Support custom demo builds for strategic opportunities • Test new feature releases — including AI model updates and bot enhancements — in sandbox environments before deployment • Coordinate updates with Product and Engineering teams • Maintain change logs and documentation of configurations and conversational models • Monitor uptime, performance, and system health across voice and digital channels • Troubleshoot demo issues including routing logic, AI misclassification, integration failures, and reporting discrepancies • Maintain secure access controls and role-based permissions • Ensure compliance with internal security policies and AI governance standards • Partner with Product, Engineering, Sales, Marketing, and Enablement teams • Maintain comprehensive documentation of demo architecture, conversational flows, and configurations • Train Solutions Engineers on Virtual Agent and IVA demo strategies.

• Be the Solution Advocate: Represent and champion the needs of life sciences clients and internal stakeholders across all technology initiatives. • Voice of the Market: Conduct market intelligence to understand customer challenges, regulatory trends, and competitor strategies. Translate these into actionable product and service opportunities. • Tech Strategy Leadership: Develop and own a 1-2 year technology strategy roadmap aligned with Life Sciences business goals, ensuring we remain ahead of market needs and competitors. • Collaborate with Product Managers: Work closely with technical product managers to define and refine product roadmaps. Shape high-level strategies into Board- and Leadership-ready narratives, and help decompose them into tactical delivery plans. • Customer & Commercial Engagement: Engage directly with top clients and prospects to understand evolving needs, identify whitespace, and support strategic account development and pre-sales efforts. • Competitive Differentiation: Identify and validate how Welocalize’s platform, data, and services differentiate us. Define positioning and packaging strategies that align with our life sciences value proposition. • Cross-functional Partner: Work across Operations, Engineering, Sales, Marketing, and Compliance to ensure successful product implementation, adoption, and impact. • Adoption & Measurement: Define KPIs for success and adoption. Monitor usage, performance, and business impact of tech-enabled services.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Solution Consultant who will be responsible for conducting pre-sales, business operational reviews, and product evaluations of all applicable Ivans, Cytora, and Applied Systems’ solutions in North America. The Solution Consultant position is the Sales division’s resource for consulting, solution engineering, and product demonstrations to prove business value to carrier, agency, and broker prospects and clients. The Solution Consulting department works closely with Sales and Services to recommend a solution offering and enable that offering to be effectively evaluated and delivered. The Solution Consulting department directly impacts sales bookings for the company. The role requires current knowledge of the insurance industry and daily operations of insurance carriers, agencies, brokerages, MGA’s, MGU’s, and GA’s. What You’ll Do - Collaborate with the Sales team to discover and document strategic and functional goals and technical requirements of a prospect/client. - Responsible for development and delivery of product demonstrations and proofs of concept to position the value of Ivans, Cytora, and Applied Systems' solutions from a technical and business perspective to all levels of leadership and roles within an organization, including technical stakeholders and C-suite executives. - Proves alignment with Ivans, Cytora, and Applied Systems’ products and documents how such changes will lower costs, increase profitability, and/or increase revenue. - Develops, presents, or responds to proposals for specific prospect/client requirements, including request for proposal responses and prospect/client-facing documentation of discoveries and demonstrations. - Coordinates product demonstrations, proofs of concepts, trial installations (if applicable), and site visits with prospects and clients. - Collaborates with the Sales team on hand-offs to and engagements with resources at the appropriate phase of the sales cycle; resources include Integration Services, Product Engineering, Infrastructure Services, Data Services, Enterprise Services, Education Services, and Activation Services. - Keeps informed on industry news, trends, and competitors. Qualifications - 5+ years of P&C insurance carrier and/or MGA experience or carrier SaaS sales equivalent. - Must have API fluency with REST APIs, including the ability to perform hands-on work with tools like Postman. - Must have a strong passion for driving business through a consultative method. - Advanced ability to discourse using insurance industry terminology and discuss insurance-specific issues/needs of consumers. - Ability to develop technical understanding of software architecture and capability. - Have working knowledge of configuring and testing AI-based products. - Can work remotely from home office in North America. Must be able to travel up to 50% and is geographically near a major airport. - Bachelor’s degree or equivalent work experience, preferably in the insurance industry. Benefits - A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. - We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. - A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: - Medical, Dental, and Vision Coverage - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday Company Description We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without degrees or a background in tech to apply! Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.