• Own the product strategy for Production Shipping, defining vertical‑specific roadmaps across pharma, retail, 3PL, and manufacturing. • Close legacy gaps and advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows. • Drive enterprise customer success for 400+ strategic accounts, ensuring retention, satisfaction, and alignment with roadmap priorities. • Partner with field sales on consultative deals ($100K–$500K ACV), providing product expertise, demos, and ROI narratives. • Translate customer insight into clear requirements, user stories, and prioritization frameworks. • Lead cross‑functional execution with engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time. • Measure business performance including revenue growth, activation, adoption, PSAT, and churn reduction. • Maintain competitive intelligence and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem.

• Manage a complex backlog for a large team and ensure alignment with product strategy, technical roadmap, and business objectives • Translate business needs, customer feedback, and product priorities into clear user stories, acceptance criteria, and backlog items • Define sprint objectives and support the team in progressive delivery during each iteration • Actively participate in SAFe/Agile ceremonies — cycle and iteration planning, backlog refinement, demos, and inspect/adapt activities • Collaborate closely in tandem with another SPO — share the vision, decisions, and responsibility, ensuring clear roles and constructive synergy • Facilitate cross-functional collaboration — coordinate business analysts, developers, and QA testers toward a common objective • Ensure backlog clarity and readiness — items well understood, properly sized, sequenced, and ready for delivery, broken down into small deliverable increments • Make informed decisions and provide clear priorities to the development team • Navigate technical debt while innovating — balance refactoring needs (modernization, quality) with new feature requests • Support alignment of expectations regarding testing, quality, usability, and delivery across teams • Validate and deliver quality — verify that work meets acceptance criteria and customer expectations • Prepare the team's future — document processes, train talent, and establish foundations for progressive transition toward autonomy • Identify and resolve risks, dependencies, and blockers by collaborating with stakeholders • Promote continuous improvement and contribute to Agile maturity within the team.

• Work with key project stakeholders and the customer to understand the overall business vision for a project and translate that into actionable objectives • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements • Comprehend and document requirements from multiple stakeholders and conceptualize solutions • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment • Collaborate directly with internal management, sales, QA, and development teams • Collaborate with other product owners to manage inter-dependencies across the product suite • Assist in developing and validating test plans • Develop and provide product presentations and/or training to existing customer, and potential customers • Manage the product or project throughout its lifecycle from concept to end-of-life • Collect, manage, and maintain traceability of requirements from all stakeholders across product releases • Perform product demos to customers and develop relationships in key clients (if B2B) • Lead the virtual product team to ensure delivery of agreed objectives

• Work with key project stakeholders and the customer to understand the overall business vision for a project and translate that into actionable objectives. • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements. • Comprehend and document requirements from multiple stakeholders and conceptualize solutions. • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment. • Collaborate directly with business owners, sales, QA, and development teams. • Collaborate with other BSAs to manage inter-dependencies across the product suite. • Assist in developing and validating test plans. • Develop and provide product presentations and/or training to existing customer, and potential customers. • Be effective in problem solving. • Coordinate work with software developers, QA and project teams in drafting User Stories and related documentation. • Other duties as assigned. Travel may be required.