Sago

• Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery • Be the point of contact for clients, internal teams and vendors • Review project specs and research design for fielding and data collection • Continuously monitor project elements, anticipate/identify potential problems and manage to resolution. • Manage external vendors and partners to meet project timeline and budget qualifications • Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues • Work within Sago systems effectively throughout life cycle of project • Work collaboratively with clients to provide timely update on progress of project. • Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc. • Collaboration and supporting internal and external teams in coding, analysis, reporting. • Validation and preparing of data deliveries • Meet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects • Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required • Anticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager • Strive to continually improve internal processes • Other duties as assigned.

- Execute and manage end-to-end email marketing campaigns within HubSpot - Build, test, schedule, and launch marketing emails, nurture streams, and automated workflows - Manage audience segmentation, personalization, suppression lists, and campaign targeting - Conduct A/B testing to improve campaign engagement and conversion performance - Ensure all campaigns are delivered accurately, on time, and aligned with brand standards - Own day-to-day HubSpot operations, including workflows, forms, lists, automation, and campaign setup - Monitor and troubleshoot platform issues, automation failures, sync errors, and campaign delivery problems - Maintain data hygiene and ensure CRM/database integrity across systems - Collaborate with Salesforce and other integrated platforms to ensure seamless marketing operations - Identify opportunities to improve automation efficiency and scalability - Develop and maintain campaign performance dashboards and reporting - Analyze email marketing KPIs including deliverability, open rates, CTR, conversion rates, and pipeline impact - Provide actionable insights and optimization recommendations based on campaign performance - Support leadership with recurring reporting and marketing performance analysis - Partner closely with content, creative, digital, analytics, and sales teams to execute campaigns effectively - Coordinate campaign timelines, approvals, testing, and stakeholder communication - Support broader marketing initiatives and operational process improvements

Role Description We are seeking a highly organized and detail-oriented Marketing Manager to own and optimize our email marketing and marketing automation initiatives through HubSpot. This role will be responsible for end-to-end campaign execution, platform management, workflow optimization, reporting, and operational excellence across marketing programs. The ideal candidate is a hands-on HubSpot expert who thrives in a fast-paced environment, enjoys problem-solving, and can balance execution, analytics, and process optimization while ensuring flawless campaign delivery. This is an individual contributor role with end-to-end ownership of marketing operations and HubSpot execution. Key Responsibilities - Email Marketing & Campaign Execution - Execute and manage end-to-end email marketing campaigns within HubSpot - Build, test, schedule, and launch marketing emails, nurture streams, and automated workflows - Manage audience segmentation, personalization, suppression lists, and campaign targeting - Conduct A/B testing to improve campaign engagement and conversion performance - Ensure all campaigns are delivered accurately, on time, and aligned with brand standards - HubSpot & Marketing Automation Management - Own day-to-day HubSpot operations, including workflows, forms, lists, automation, and campaign setup - Monitor and troubleshoot platform issues, automation failures, sync errors, and campaign delivery problems - Maintain data hygiene and ensure CRM/database integrity across systems - Collaborate with Salesforce and other integrated platforms to ensure seamless marketing operations - Identify opportunities to improve automation efficiency and scalability - Reporting & Analytics - Develop and maintain campaign performance dashboards and reporting - Analyze email marketing KPIs including deliverability, open rates, CTR, conversion rates, and pipeline impact - Provide actionable insights and optimization recommendations based on campaign performance - Support leadership with recurring reporting and marketing performance analysis - Cross-Functional Collaboration - Partner closely with content, creative, digital, analytics, and sales teams to execute campaigns effectively - Coordinate campaign timelines, approvals, testing, and stakeholder communication - Support broader marketing initiatives and operational process improvements Qualifications - 5 years of experience in marketing operations and managing marketing automation tools - 3-5 years of hands-on experience managing HubSpot, specifically focused on email marketing and marketing automation - Strong experience building workflows, nurture journeys, segmentation strategies, and automated campaigns - Proven ability to manage multiple campaigns and deadlines in a fast-paced environment - Strong analytical mindset with experience in campaign reporting and performance optimization - Exceptional attention to detail and strong QA/testing capabilities - Experience with CRM systems and integrations, preferably Salesforce - Understanding of email deliverability best practices and marketing operations processes - Strong communication and stakeholder management skills - Experience with Google Ads, LinkedIn Ads, Google Analytics, and Google Tag Manager (GTM) is a plus - Exposure to B2B marketing environments and lead generation programs is preferred What Success Looks Like - Consistent, high-quality, error-free campaign execution - Efficient and scalable marketing automation processes - Improved engagement and conversion performance across email programs - Reliable reporting and actionable marketing insights - Strong operational ownership of HubSpot and campaign workflows Ideal Candidate A proactive and execution-focused marketing operations professional who combines strong HubSpot expertise with analytical thinking and operational excellence. This person is highly dependable, process-oriented, and comfortable owning both campaign execution and platform optimization in a dynamic marketing environment. Work Schedule & Location - Full-time remote/work-from-home role - Candidates can be based anywhere geographically - Must be available to work EST business hours: 9:00 AM ET – 6:00 PM ET - Ability to collaborate effectively with global and cross-functional teams during EST hours is essential - This role requires strong ownership, responsiveness, and the ability to operate independently in a remote work environment. Job Type Full time, Exempt Benefits - Eligible for Sago's benefits program designed to support all our US full-time employees including: health, dental, and vision insurance - 401(k) with employer match - Paid time off and holidays

Role Description Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationships with internal teams, clients, and vendors. A Sago Senior Project Manager is an expert in customer success and a highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement. - Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery - Be the point of contact for clients, internal teams, and vendors - Review project specs and research design for fielding and data collection - Continuously monitor project elements, anticipate/identify potential problems and manage to resolution - Manage external vendors and partners to meet project timeline and budget qualifications - Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues - Work within Sago systems effectively throughout the life cycle of the project - Work collaboratively with clients to provide timely updates on progress of the project - Deploy sample, coordinate with vendors, and monitor throughout the field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports, etc. - Collaboration and supporting internal and external teams in coding, analysis, reporting - Validation and preparing of data deliveries - Meet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects - Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required - Anticipate problems and can resolve them independently the majority of the time, otherwise escalate them to your TL/Manager - Strive to continually improve internal processes - Other duties as assigned Qualifications - Bachelors’ degree and/or equivalent experience preferred Requirements - Must have 3-5 years of experience working in a Project Manager role or relevant experience - Experience as a Market Research PM or Senior PM is desired - Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus - Experience in DIY survey tools and/or panel software usage is a plus Benefits - Medical - Dental - Vision - 401K

Sago is a full-service market research company providing comprehensive research solutions to a diverse range of clients. We specialize in delivering actionable insights through innovative methodologies and a commitment to excellence. Our quantitative research division is a cornerstone of our business, helping clients make data-driven decisions in today's dynamic marketplace. As a Quantitative Research Manager, you will be instrumental in guiding our clients through complex business questions by delivering insightful and actionable quantitative research. You will own the research process from start to finish, collaborating with internal teams and providing strategic recommendations that drive measurable results **Key Job Responsibilities: ** - **End-to-End Project Management: **Take ownership of quantitative research projects, from crafting precise questionnaires and conducting in-depth analysis to interpreting findings and developing comprehensive reports. - **Client & Internal Partnership: **Act as the central point of contact for internal operations, ensuring seamless project execution that consistently meets client deadlines and expectations. - **Integrated Research Design: **Leverage qualitative insights to inform the design of quantitative surveys, seamlessly blending different research phases into a single, compelling analytical narrative. - **Strategic Insight Generation: **Deeply understand client business needs and translate them into clear, measurable research objectives. - **Actionable Recommendations: **Transform research findings into practical, data-backed recommendations that empower clients to achieve their strategic business goals.

Role Description As a Quantitative Research Manager, you will be instrumental in guiding our clients through complex business questions by delivering insightful and actionable quantitative research. You will own the research process from start to finish, collaborating with internal teams and providing strategic recommendations that drive measurable results. - End-to-End Project Management: Take ownership of quantitative research projects, from crafting precise questionnaires and conducting in-depth analysis to interpreting findings and developing comprehensive reports. - Client & Internal Partnership: Act as the central point of contact for internal operations, ensuring seamless project execution that consistently meets client deadlines and expectations. - Integrated Research Design: Leverage qualitative insights to inform the design of quantitative surveys, seamlessly blending different research phases into a single, compelling analytical narrative. - Strategic Insight Generation: Deeply understand client business needs and translate them into clear, measurable research objectives. - Actionable Recommendations: Transform research findings into practical, data-backed recommendations that empower clients to achieve their strategic business goals. Qualifications - A Research Expert: Possessing strong foundational knowledge and practical experience in designing, analyzing, and presenting quantitative research. - Highly Proficient in PowerPoint Data Visualization: Demonstrable expertise in designing and executing impactful data visualizations in PowerPoint, transforming complex research findings into clear, actionable reports. - Adaptive & Agile: Capable of thriving in a fast-paced environment and adjusting to evolving market trends and client demands. - Proactive Innovator: Eager to identify and implement new and improved research methodologies and approaches. - Curious & Open: Enthusiastic about exploring new ideas and continuously expanding your skill set. - Collaborative Communicator: Able to work effectively and communicate clearly with diverse team members. - Quality Champion: Committed to meticulous attention to detail and delivering work of the highest quality. - Solutions-Driven: Focused on identifying and implementing effective solutions to challenges, rather than dwelling on problems. - Strategic Thinker: Able to think critically, creatively, and confidently to address complex client needs. - Organized & Results-Oriented: Highly organized with a strong drive to achieve defined outcomes. Requirements - Bachelor’s degree from a four-year college or university, advanced degree in quantitative methods, statistics, mathematics, psychology, or related field desirable. - A minimum of 4 years of experience working on the supplier side within quantitative market research. Computer Skills - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with Google Slides is a plus. - Familiarity with SPSS is a plus. Benefits - Medical, Dental, Vision, 401K.

• The Project Manager is responsible for managing all aspects of Clinical market research projects accurately with internal/external clients. • The manager will determine business/project problems and establish project objectives. • The Project Manager will analyze and oversee data collection for clinical surveys. • This position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner. • Completes all required trainings as well as any required certifications ie; GCP (Good Clinical Practice), CITI (Constructive Industry Training Institute) etc. • Understand, implement and ensure project execution according to study protocol and Sago’s Quality Management System Standards, specifically applicable core or support procedures as identified in training. • Manage quality of work for projects to include but not limited to: development and review of study materials and project schedule; attend project update meetings; lead study briefings; work with Call Center on recruitment of participants; maintain quota control; and validate work according to guidelines. Maintain positive subject/respondent relationships to support ongoing participation in research project. • Complete any required reporting as specified daily/weekly, keeping the Clinical team (Sales/ VP – Lead) informed of any project issues that have impact on study objective, including but not limited to: subjects/respondent participation, timelines, quality, or financial results. • Responsible for subject/respondent management in accordance of project specifications. • Execute trainings as identified in the protocol. • Utilize Sago’s Clinical data management and reporting systems. • Execute Participant Interviews via phone or in person. • Travel to assigned destinations to execute clinical research study, meet with clients, or provide trainings. • Assist in writing Protocols, working with the sponsor, and submitting documents to the IRB (Institutional Review Board). • Perform site certifications and perform site audits. • Responsible to deliver client ready deliverables such as cross tabs, Excel files, prescreening data.

• Develop and grow a portfolio of accounts across the assigned channel and company. • Manage an existing portfolio of clients with revenues in excess of 5MM+ and maintain profitability expectations. • Identify and build strong relationships with influencers/decision makers within end client organizations to develop new business. • Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations. • Utilize knowledge of accounts and existing data to analyze and forecast account performance. • Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics. • Identifies new sales opportunities and drive revenue by acquiring new clients, expanding into new departments within existing accounts and/or reviving lapsed customers. • Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues. • Provide superior customer service by working with internal teams to execute project specifications and deliver quality results to clients; resolving sales or delivery issues; managing bid requests by working with the bid team to delegate and provide clear instructions on bidding and ensuring proper and timely delivery of bid to client. • Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives. • Provide client feedback and industry input to improve current products and innovative client tools/products. • Deliver results that produce high levels of client satisfaction and loyalty

Role Description We are seeking an experienced and strategic Account Executive to join our team. This is a VP level position. - Develop and grow a portfolio of accounts across the assigned channel and company. - Deep, established relationships and extensive experience working directly with clients across all facets of research. - In-depth understanding of Sago products and services and how to customize these products for different customer business segments through a deep understanding of customer needs and requirements. - Manage an existing portfolio of clients with revenues in excess of 5MM+ and maintain profitability expectations. - Identify and build strong relationships with influencers/decision makers within end client organizations to develop new business. - Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations. - Utilize knowledge of accounts and existing data to analyze and forecast account performance. - Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics. - Identify new sales opportunities and drive revenue by acquiring new clients, expanding into new departments within existing accounts and/or reviving lapsed customers. - Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues. - Provide superior customer service by working with internal teams to execute project specifications and deliver quality results to clients; resolving sales or delivery issues; managing bid requests by working with the bid team to delegate and provide clear instructions on bidding and ensuring proper and timely delivery of bid to client. - Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives. - Provide client feedback and industry input to improve current products and innovative client tools/products. - Deliver results that produce high levels of client satisfaction and loyalty. Qualifications - 5+ years working as an Account Executive. - Strong interpersonal and communication skills to engage with clients and internal teams. - Ability to identify customer needs and recommend appropriate solutions. - Excellent negotiation and persuasion skills. - Strategic thinking and problem-solving abilities. - Proficient in analyzing sales data and market trends. Requirements - Bachelor’s degree or equivalent experience required. - Mature level of industry knowledge and expertise with a strong knowledge of qualitative and quantitative data collection methodologies. - Strong knowledge of Microsoft Office. Benefits - Medical, Dental, Vision, 401K.

• Manages a team of project managers and project coordinators; ensuring successful market research projects. • Manages resources for accurate and timely delivery of projects. • Partners with leaders of other departments (sales, recruiting) to manage through any challenges, escalations and ultimately the execution of projects, fostering healthy collaboration at all times. • Partners with sales team to assess feasibility and provides support on unique or complex studies, fostering healthy collaboration at all times. • Assigns new projects to team based on knowledge, experience and capacity. • Works collaboratively with internal teams to complete each project within provided timelines and project costs. • Acts as the Operational leader for strategic accounts, ensuring SOPs/SLAs are properly executed and collaborating with sales and client to continually nurture and grow the account. • Drives consistency and efficiency and provides ongoing training and development of their team. • Conducts quality control audits and identifies and/or diagnoses issues for process improvement. • Manages performance and development of direct reports, providing continuous feedback, career coaching and training, both on the job and in a formal capacity. • Identifies skills gap across team, creates training opportunities and develops action plans to remedy. • Maintains weekly or biweekly one-on-one check in meetings with staff, ensuring challenges/successes are discussed and learnings are harvested and applied. • Works with Director of Project Management to ensure the team is on track related to company goals. • Other duties, as assigned.