Sago

• Manage community setup, recruitment, engagement, renewal, and overall health. • Collaborate with sales to understand client needs and provide proactive, tailored recommendations. • Design creative solutions using available tools and processes to exceed client expectations. • Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties. • Manage vendors and partners to ensure projects stay on schedule and within budget. • Ensure timely completion of all deliverables, including meeting deadlines for invoicing • Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution. • Work within Sago systems effectively throughout life cycle of project • Work collaboratively with clients to provide timely updates on community status. • Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual). • Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members) • Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects • Work in accordance with the SOP's of company. • Other duties as assigned.

Role Description Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manages team members and acts as SME on Passive metering. Key Job Responsibilities: - Manage community setup, recruitment, engagement, renewal, and overall health. - Collaborate with sales to understand client needs and provide proactive, tailored recommendations. - Design creative solutions using available tools and processes to exceed client expectations. - Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties. - Manage vendors and partners to ensure projects stay on schedule and within budget. - Ensure timely completion of all deliverables, including meeting deadlines for invoicing. - Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution. - Work within Sago systems effectively throughout life cycle of project. - Work collaboratively with clients to provide timely updates on community status. - Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual). - Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members). - Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects. - Work in accordance with the SOP's of company. - Other duties as assigned. Qualifications - Bachelor’s Degree or equivalent. Requirements - Must have 3-4 years of client-facing experience in a market research environment as well as management experience. - Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus. - Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting. - Advanced MS Office skills (Excel, Word, PowerPoint) required. - Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus. Benefits - Open to internal applicants from all regions. Core Competencies - Technical mindset; comfortable reading data, translating requirements for respondents / stakeholders. - Creative thinking; using the tools available at our disposal to devise creative solutions. - Quickly adopts to changes and new processes. - Superior communication skills. - Focus on quality and attention to detail. - High work ethic and team player attitude. - Client Focus. - Effective communication skills – written and oral. - Collaboration and Teamwork. - Ability to multi-task and flexibility. - Decision Making and Problem Solving. - Fluent in English (written and oral).

• As a Product Manager, you will be responsible for helping develop and grow our product offerings. • Work cross-functionally to support innovation and contribute to the end-to-end product life cycle. • Gather requirements from stakeholders to ensure the product meets business needs and translate to developer requirements. • Work closely with the engineering team to ensure that the product is built to specification and meets the customer’s needs. • Be the expert in your product space for customers, business leaders, development teams, and other stakeholders to drive product success. • Develop, drive, and maintain product roadmaps and backlogs based on business needs and stakeholder feedback. • Observe and track trends in the marketplace and identify potential outcomes or opportunities that can be supported by an existing product. • Collaborate with product designers to ideate and build prototypes for new features, enhancing user experience. • Lead Agile meetings such as sprint planning, sprint review, etc. • Implement product enhancements using agile principles, ensuring flexibility and responsiveness to change.

Role Description As a Product Manager, you will be responsible for helping develop and grow our product offerings. You will work cross-functionally to support innovation and contribute to the end-to-end product life cycle. Your foundational understanding of product development, combined with your curiosity and collaborative mindset, will be key in supporting the growth and success of our platforms. A background in market research, particularly with qualitative or quantitative panel management software, is a plus. - Exhibit strong communication skills, fostering a collaborative and team-oriented environment - Gather requirements from stakeholders to ensure the product meets business needs and translate to developer requirements - Work closely with the engineering team to ensure that the product is built to specification and meets the customer’s needs - Be the expert in your product space for customers, business leaders, development teams, and other stakeholders to drive product success - Develop, drive, and maintain product roadmaps and backlogs based on business needs and stakeholder feedback - Observe and track trends in the marketplace and identify potential outcomes or opportunities that can be supported by an existing product - Collaborate with product designers to ideate and build prototypes for new features, enhancing user experience - Lead Agile meetings such as sprint planning, sprint review, etc. - Implement product enhancements using agile principles, ensuring flexibility and responsiveness to change Qualifications - Bachelor's degree in business, engineering, computer science, or related field - Advanced degree a plus but not required - At least 3 Years in Product Management - Knowledge of Agile and Lean product management methodologies and tools, such as Scrum, Kanban, or Lean Canvas, for iterative product development and continuous improvement - Familiarity with tools and software used in product management, such as Jira, Asana, Github, or similar project management platforms - Familiarity with qualitative or quantitative market research platforms and panel management software — experience with qualitative or quantitative research tools (e.g., online discussion boards, survey platforms, panel portals) is a strong plus Requirements - Experience contributing to enterprise level digital projects for a diverse groups of stakeholders - Proficiency using AI tools (e.g., ChatGPT, Claude, Copilot) to accelerate product workflows - Fundamental understanding of product management, software development processes, and user experience (UX) design - Expertise in effectively communicating to a diverse range of stakeholders using multiple methods, including digital platforms, written communication, and verbal presentations - Ability to work and coordinate with 3rd party clients and vendors - Ability to evaluate AI-powered features and integrations critically, with an understanding of where AI adds genuine value for users versus where it introduces risk or friction - Ability to interpret complex and technical information, adopting the most suitable communication method to simplify and ensure understanding based on the audience's needs - Proficient in sifting through complex data to recommend approaches that will enhance processes and tasks, driving continuous improvement - Fundamental understanding of technical aspects (i.e. how API’s work, databases, etc) Benefits - Medical - Dental - Vision - 401K

• Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention. • Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs • Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service • Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible • Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards • Work with internal teams to troubleshoot issues that impact respondent experiences • Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls • Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy • Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

Role Description Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention. Key Job Responsibilities: - Manage high volumes of inbound/outbound calls and provide high quality support to respondents while documenting all reach outs. - Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service. - Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible. - Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards. - Work with internal teams to troubleshoot issues that impact respondent experiences. - Escalate complex issues appropriately and follow up to ensure timely resolution through outbound calls. - Learn and stay up-to-date on Sago’s technologies and procedures - tech savvy. - Maintain customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines. Qualifications - Bachelor’s degree required. - Experience in customer service and calling profile is required. - Experience with customer service ticketing software a plus. Requirements - Proven customer service experience in inbound/outbound process. - Exceptional phone etiquette skills – excellent verbal and written communication skills to deliver quality service and positively impact the respondent’s experience. - Maintain a professional demeanor when respondent-facing. - Ability to think out of the box, listen attentively, solve problems creatively in a timely manner and create win-win situations with internal and external parties. - Ability to multitask and work under high pressure while maintaining on-call accuracy. - Proficient in Microsoft Office including Word, Excel, and PowerPoint. Benefits - Remote Job. - Health Insurance. - 5 days a week.

• In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements. • Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met • Identify and build strong relationships with influencers/decision makers within client organizations to develop new business. This role requires consistent and targeted hunting to hit success metrics. • Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations. • High level calendar optimization across Sales, Ops, and Client stakeholders - Identifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitability - Utilize knowledge of accounts and existing data to analyze and forecast account performance. - Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics. - Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues. - Provide superior customer service by working with internal teams in collaboration on project specifications – including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues. - Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs. • Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives. • Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth • Provide client feedback and industry input to improve current products and innovative client tools/products. • Deliver results that produce high levels of client satisfaction and loyalty

• Execute and manage end-to-end email marketing campaigns within HubSpot • Build, test, schedule, and launch marketing emails, nurture streams, and automated workflows • Manage audience segmentation, personalization, suppression lists, and campaign targeting • Conduct A/B testing to improve campaign engagement and conversion performance • Ensure all campaigns are delivered accurately, on time, and aligned with brand standards • Own day-to-day HubSpot operations, including workflows, forms, lists, automation, and campaign setup • Monitor and troubleshoot platform issues, automation failures, sync errors, and campaign delivery problems • Maintain data hygiene and ensure CRM/database integrity across systems • Collaborate with Salesforce and other integrated platforms to ensure seamless marketing operations • Identify opportunities to improve automation efficiency and scalability • Develop and maintain campaign performance dashboards and reporting • Analyze email marketing KPIs including deliverability, open rates, CTR, conversion rates, and pipeline impact • Provide actionable insights and optimization recommendations based on campaign performance • Support leadership with recurring reporting and marketing performance analysis • Partner closely with content, creative, digital, analytics, and sales teams to execute campaigns effectively • Coordinate campaign timelines, approvals, testing, and stakeholder communication • Support broader marketing initiatives and operational process improvements

• Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery • Be the point of contact for clients, internal teams and vendors • Review project specs and research design for fielding and data collection • Continuously monitor project elements, anticipate/identify potential problems and manage to resolution. • Manage external vendors and partners to meet project timeline and budget qualifications • Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues • Work within Sago systems effectively throughout life cycle of project • Work collaboratively with clients to provide timely update on progress of project. • Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc. • Collaboration and supporting internal and external teams in coding, analysis, reporting. • Validation and preparing of data deliveries • Meet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects • Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required • Anticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager • Strive to continually improve internal processes • Other duties as assigned.

- Execute and manage end-to-end email marketing campaigns within HubSpot - Build, test, schedule, and launch marketing emails, nurture streams, and automated workflows - Manage audience segmentation, personalization, suppression lists, and campaign targeting - Conduct A/B testing to improve campaign engagement and conversion performance - Ensure all campaigns are delivered accurately, on time, and aligned with brand standards - Own day-to-day HubSpot operations, including workflows, forms, lists, automation, and campaign setup - Monitor and troubleshoot platform issues, automation failures, sync errors, and campaign delivery problems - Maintain data hygiene and ensure CRM/database integrity across systems - Collaborate with Salesforce and other integrated platforms to ensure seamless marketing operations - Identify opportunities to improve automation efficiency and scalability - Develop and maintain campaign performance dashboards and reporting - Analyze email marketing KPIs including deliverability, open rates, CTR, conversion rates, and pipeline impact - Provide actionable insights and optimization recommendations based on campaign performance - Support leadership with recurring reporting and marketing performance analysis - Partner closely with content, creative, digital, analytics, and sales teams to execute campaigns effectively - Coordinate campaign timelines, approvals, testing, and stakeholder communication - Support broader marketing initiatives and operational process improvements