Sphera

Role Description Sphera is seeking a Data Input & Retrieval Specialist III who will provide general customer support in the HMMS program. The specialist will be responsible for the following duties: - Monitor and process SDS Requests daily in an efficient manner to include research as required. - Communicate directly with customers regarding their requests. - Ensure SDS Data Entry is entered following the guidelines set forth in the SOP. - Stay current regarding OSHA Hazard Communication 29 CFR 1910.1200 and subsequent Globally Harmonized System policies and rule changes. - Provide data verification and reconciliation to ensure HMMS SDS data integrity on a regular basis. - Maintain access to the DLA FLIS system for research purposes. - Act as the first point of contact for HMMS SDS requests. - Assist the System Administrator and/or DBA in maintaining the HMMS application, software and system configuration. - Audit CAGE/Company Information to ensure correctness. - Audit Chemical Information to ensure correctness. - Review and process records in Ready for QA status. - Participate in Internal Demonstrations and meetings. - Perform other duties as assigned. - A limited amount of travel may be required. Qualifications - Knowledge of Safety Data Sheets. - Knowledge of Chemical Abstract Substance registry. - Knowledge of 29 CFR 1910.1200 OSHA Hazard Communication. - Knowledge in working with regulatory agencies on compliance programs, i.e., OSHA, EPA, State, and Local. - Ability to perform Quality Assurance procedures on data entry. - Analytical thought processes for data modeling. - Ability to use reporting tools to verify and validate data. - Skilled in operating automated equipment such as computer terminals, scanners, and facsimile. - Knowledge of Hazardous Materials and/or Hazardous Waste. - Knowledge of the Hazardous Material Management System (HMMS). - Ability to present clear and concise information consistent with the targeted audience. - Ability to type a minimum of 35 wpm. Requirements - U.S. Citizen. - Ability to verify U.S. employment eligibility using Form I-9. - Ability to obtain a U.S. Government security clearance and Common Access Card. - High School Diploma or GED. - 2+ years of data entry experience, preferably Environmental domain related. - Ability to pass a drug test. - Six-month trial/probationary period may be required. Benefits - Medical, Dental, and Vision Insurance. - Health Savings Account. - Flexible Spending Account. - 401(k) Retirement Plan with Company Match. - Life and Disability Insurance. - Critical Illness Insurance. - Accident Insurance. - Hospital Indemnity Insurance. - Paid Time Off and Holidays. - Flexible Working Schedule.

• Work with key project stakeholders and the customer to understand the overall business vision for a project and translate that into actionable objectives • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements • Comprehend and document requirements from multiple stakeholders and conceptualize solutions • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment • Collaborate directly with internal management, sales, QA, and development teams • Collaborate with other product owners to manage inter-dependencies across the product suite • Assist in developing and validating test plans • Develop and provide product presentations and/or training to existing customer, and potential customers • Manage the product or project throughout its lifecycle from concept to end-of-life • Collect, manage, and maintain traceability of requirements from all stakeholders across product releases • Perform product demos to customers and develop relationships in key clients (if B2B) • Lead the virtual product team to ensure delivery of agreed objectives

• Work with key project stakeholders and the customer/end user to understand the overall business vision for a project and translate that into actionable objectives. • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements. • Comprehend and document requirements from multiple stakeholders and conceptualize solutions. • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment. • Collaborate directly with business owners, sales, QA and development teams. • Collaborate with other business analysts to manage interdependencies across the product suite. • Assist in developing and validating test plans. • Develop and provide product presentations and/or training to existing customers, and potential customers. • Travel may be required.

• Work with key project stakeholders and the customer to understand the overall business vision for a project and translate that into actionable objectives. • Provide a communication conduit between the business and technical community by interpreting and translating business needs into technical requirements. • Comprehend and document requirements from multiple stakeholders and conceptualize solutions. • Develop deep understanding of current systems and processes and analyze impact of changes as new solutions are introduced to the environment. • Collaborate directly with business owners, sales, QA, and development teams. • Collaborate with other BSAs to manage inter-dependencies across the product suite. • Assist in developing and validating test plans. • Develop and provide product presentations and/or training to existing customer, and potential customers. • Be effective in problem solving. • Coordinate work with software developers, QA and project teams in drafting User Stories and related documentation. • Other duties as assigned. Travel may be required.

Role Description We are seeking a Customer Success Operations Analyst to support the implementation, administration, and continuous improvement of our Customer Success platform, Vitally. This role is ideal for someone early in their career who is interested in customer success, business operations, data analysis, and SaaS technology. Working closely with Customer Success, Revenue Operations, Product, and Data teams, you will help build customer health scores, automate workflows, maintain customer data, create reports and dashboards, and ensure our teams are leveraging Vitally effectively. This is an excellent opportunity to gain hands-on experience with modern Customer Success technology and customer lifecycle management. Key Responsibilities - Vitally Administration & Configuration - Support the implementation and ongoing management of Vitally. - Create and maintain customer health scores, lifecycle stages, and customer segments. - Configure playbooks, workflows, alerts, and automation rules. - Maintain account and user data integrity within Vitally. - Assist with testing and rollout of new features and processes. - Customer Data Management - Monitor integrations between Vitally, CRM, product usage platforms, support systems, and data warehouses. - Identify and troubleshoot data quality issues. - Validate customer usage and engagement data. - Document data definitions and business rules. - Reporting & Analytics - Build and maintain dashboards for Customer Success leadership. - Track KPIs such as adoption, engagement, renewals, churn risk, and customer health. - Support ad hoc analysis and reporting requests. - Help identify trends and opportunities for improving customer outcomes. - Process Improvement - Document Customer Success processes and workflows. - Recommend improvements to customer lifecycle management. - Assist in implementing scalable processes as the business grows. - Support change management and user training initiatives. - Cross-Functional Collaboration - Partner with Customer Success Managers, Revenue Operations, Product, and Engineering teams. - Participate in project meetings and implementation workstreams. - Help gather business requirements and translate them into system configurations. Qualifications - Required - Bachelor's degree or equivalent experience in Business, Analytics, Information Systems, Operations, or a related field. - 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or SaaS environments. - Strong analytical and problem-solving skills. - Proficiency in Excel or Google Sheets. - Excellent communication and organizational skills. - Strong attention to detail and ability to manage multiple priorities. - Preferred - Exposure to Customer Success platforms such as Vitally, Gainsight, Planhat, ChurnZero, or Totango. - Experience with Salesforce, HubSpot, Zendesk, or similar systems. - Basic SQL knowledge. - Familiarity with SaaS business models and customer lifecycle concepts. - Experience working with dashboards and BI tools. Company Description Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

• Own and operate the AIDLC — Sphera's agentic software delivery framework that applies across all engineering, not just AI projects. • Serve as the senior technical practitioner within the AI COE — personally designing, building, and guiding AI solutions from concept through production across the portfolio. • Establish and enforce the defined delivery roles across squads — ensuring each role operates within its scope and that agentic execution is properly supervised and validated at every stage. • Drive adoption of the AIDLC operating model across engineering teams — onboarding squads, enforcing framework discipline, and intervening where teams drift toward ad-hoc approaches or accumulate governance gaps. • Create and apply AI solution evaluation frameworks — covering prompt quality, model accuracy, latency, cost, and production reliability — and monitor deployed features for drift and degradation. • Evaluate and benchmark emerging AI tools, models, and frameworks through structured experimentation, producing clear technical recommendations from hands-on testing. • Collaborate fluidly with engineering, product, InfoSec, Legal, and senior leadership, translating technical depth and business consequence depending on the audience.

• Manage implement projects on our Integrated Platform-SpheraCloud solution • Own and manage the successful outcomes of the assigned projects • Be the key focal point in the engagement with clients • Accountability for the implementation and the successful completion of the entire project implementation lifecycle • Responsible for the continued achievement of the strategic and tactical objectives

• Design, implement, and maintain CI/CD pipelines to support automated build, test, deployment, and release processes. • Develop and manage Infrastructure as Code (IaC) using tools such as Terraform, Bicep, ARM templates, or similar technologies. • Collaborate with engineering teams to improve deployment workflows, release quality, and environment consistency across development, staging, and production. • Automate operational processes, including provisioning, configuration management, patching, scaling, and recovery procedures. • Support cloud-native and containerized application deployments across Azure and other cloud platforms as needed. • Maintain and improve development and deployment tooling, including source control integrations, artifact management, and pipeline orchestration. • Partner with Azure Platform Engineers to ensure infrastructure and platform services meet delivery, security, and operational requirements. • Work with Site Reliability Engineers and development teams to improve observability, resiliency, and incident response readiness. • Implement and maintain monitoring, logging, and alerting capabilities to support application and infrastructure health. • Embed security best practices into delivery pipelines, including secrets management, vulnerability scanning, policy enforcement, and access controls. • Support release planning and deployment readiness by validating environments, automating checks, and reducing manual handoffs. • Troubleshoot and resolve issues across build pipelines, deployment workflows, infrastructure, and runtime environments. • Document deployment processes, operational procedures, and engineering standards to improve consistency and maintainability. • Continuously identify opportunities to reduce toil, improve speed, and increase reliability through automation and process optimization. • Stay current with emerging DevOps tools, engineering practices, and cloud delivery trends.

Role Description We are looking for a creative and passionate senior software developer to join our Scrum team. This is a great opportunity to join a dynamic company and develop enterprise software applications that make our world more sustainable and safer. - Work as part of an agile development team to design, estimate, develop, test, and deliver commercial software products. - Mentor and lead more junior members of the team when appropriate. - Write unit and integration tests and collaborate with QA for resolution of issues. - Collaborate with product owners and product managers to understand business requirements for user story creation and refinement. - Provide input for project estimation, planning, timelines, and status. - Continuously expand knowledge in the technical and business domain. - Perform other duties and responsibilities, as necessary. Qualifications - University degree in Computer Science, related field, or equivalent experience. Requirements - 5+ years of software development using various technologies, frameworks, and tools. - Experience with Windows desktop application development in .Net Framework (C#, WPF) and/or C++ (MFC). - Experience with distributed systems and REST APIs. - Experience with database programming (SQL, Oracle). - Working knowledge of Agile Scrum development methodologies. - Working knowledge of Azure DevOps. Skills - Strong analytical and problem-solving skills. - Work effectively independently and in a dynamic team environment. - Ability to collaborate with remote colleagues. - Ability to facilitate Scrum ceremonies. - Proven time management, organizational and follow-up skills to meet deadlines. - Quality-oriented with a passion for customer satisfaction. - Excellent interpersonal skills. - Must be willing to learn new technologies and processes as needed. - Strong work ethic and professionalism. Company Description Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration.

• Be seen as expert in LCA modelling for electronics, pharma, renewable materials, textiles, construction or similar sector • Help to coordinate the according dataset sector upgrade • Contribute to the development of data-on-demand datasets as well as external client projects • Work according to the process based on the “Scrum” methodology updating and creating content for the MLC databases • Support customer inquiries and information requests • Support the planning of own work • Drive AI and other tool usage to improve data management