Role Description This position is responsible for converting self-sourced leads optioned from networking and referrals from centers of influence (COI). In addition to self-sourced referrals, this position will be responsible for converting leads that are referred by other MCU lines of business. This position is responsible for converting self-sourced leads received from outside referrals and at the branch into loans by promoting the credit unions’ real estate and consumer lending products, services, and programs. Interview members and prospects to obtain relevant information and evaluate applicants' financial status, review credit history, debt-to-income ratio, and appraisal reports, to determine and recommend an appropriate loan product. Ensure compliance with MCU loan policy, federal, state and NCUA rules, regulations and laws. Responsibilities - Pre-qualify prospective borrowers, prepare preliminary Loan Estimate (LE), initial disclosures, amended disclosures and Rate Lock agreement in compliance with RESPA. - Review the sales contract, income, assets and debt information to ensure applicants meet MCU’s minimum standard guidelines. - Manage pipeline and issue prequalification certificates. - Counsels members on the reasons for denial and advises how to improve their financial position and credit score. - Works with branch personnel to promote lending referrals and be a subject matter expert. - Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union. - Leverages relationship building skills to broaden the MCU membership, establish and maintain a network of realtors and attorneys that will provide referrals. - Provide product education to membership through seminars and Business Development visits. - Identify opportunities to offer additional products and services. - Be the subject matter expert on policies and procedures. - Recommend and develop efficiencies across the department. - Participate in ongoing training and development approved by HR and Management. - Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance. - Perform other duties as required. - Travel is required. Qualifications - College degree preferred or equivalent work experience. - Minimum 2 years in experience in real estate lending. - Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail. - Technologically proficient. - NMLS will be required. Competencies - Excellent organizational, verbal and written communication skills. - High achiever and self-starter. - Is a team player and understands the role of meeting goals, both team and individual. - Keenly aware of personal, team, departmental and company-wide goals and is able to prioritize work to achieve funding goals. - Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines. - Demonstrates persistence and overcomes obstacles to maintain above average closing ratios. - Demonstrates an unsurpassed commitment to exceptional member service that ensures a world class experience for each member. - Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. - Follows up to make sure the member’s expectations have been met or exceeded. - Explains recommendations, products and services in ways members can easily understand. - Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. - A motivated self-starter who measures self against standards of excellence. - Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration. - Takes calculated risks to accomplish goals. - Actively supports member education events and seminars. - Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. - Accurately and efficiently performs transactions and member requests. - Willingly accepts and embraces constructive coaching and feedback as needed. - Assesses own strengths and weaknesses. - Schedules time off in advance and avoids unscheduled absences. - Persuasive and confident. - Uses clear and simple language to communicate information and decisions to internal and external members. - Demonstrates sensitivity to cultural and gender differences. - Demonstrates the ability to use technology to effectively and efficiently perform job functions. - Has good working knowledge of the following applications: MS Outlook, MS Excel, MS Word, Meridian Link and all applicable applications. - Actively participates in and completes all ongoing required loan and sales training. - Willingly adapts to changes in work environment. Benefits - Pay for this position is between $35,500 annually plus commissions. - Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. - Employees in this position may also be eligible for a discretionary bonus. - 401(k) with a 6% employer match per pay period. - Medical, vision, dental, life, and disability insurance. - Flexible paid time off. - 11 paid holidays annually.