• Field Service Technician to perform customer site visits for new equipment installation and post-install servicing of the equipment • Visits shall involve pre-installation • installation • startup of equipment • training • instructing the customer operators and maintenance teams on the function and safety of the equipment • including all post-installation support • technical support • equipment servicing • emergencies • and planned maintenance/upgrades • Assist and aid Engineering and Sales in connection with the company's line of equipment • Work shall be documented and presented in connection with all installation • service work • and the calls received to assist in troubleshooting issues

• Provides highly visible customer support through the performance of on-site installation • Oversees any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in the operation and maintenance of the system • Serves as company liaison with customer on administrative and technical matters for assigned projects

• Develop a strong technical understanding of specified products (under the SBD/DEWALT brands), how they are used in construction and how they are designed in accordance with current building codes • Establish relationship with key Owners/design teams within SBD focus verticals, in the US, and cultivate strong Client Owner Relations • Influence designers, architects and engineers to specify fasteners in their corporate standards through regular scheduled visits, education and technical communication showing the value of DEWALT solutions with code approved products • Collaborate with cross-functional teams (sales, product, engineering, marketing) to deliver customized solutions that address complex owner and end-user needs and provide expert guidance on product selection and application • Hold regular technical presentations and training seminars for design professionals related to the design of SBD/DEWALT products with a focus on testing details, product performance, strength design calculations, applications and code requirements • Use technical knowledge of products to support and build sales on specification and conversion in conjunction with local field engineers and sales teams and provide technical job-site support as needed • Aid in the specification of proprietary anchor solutions for clients and communicate customer feedback for future product developments to product managers • Ensure that designs and submittals generated by contractors are approved by architects, engineers & owners • Represent DEWALT at industry events, trade shows, and key meetings, positioning the company as a trusted partner for national accounts • Develop and maintain client records in CRM tool

Role Description The Senior LIMS Functional Consultant / Business Analyst supports Valvoline Global’s laboratory and quality operations by translating business needs into effective LIMS (Laboratory Information Management) solutions. This role partners closely with laboratory users, business stakeholders, IT teams, vendors, and an internal LIMS programmer to deliver enhancements, resolve issues, implement new sites, and drive continuous improvement. The position is responsible for: - Requirements gathering - Laboratory workflow analysis - Functional specifications - Testing/UAT coordination - Documentation - Training support - Production support This role requires strong LIMS/LIMS functional knowledge, business relationship skills, analytical problem solving, and the ability to bridge business needs with technical delivery. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business, Laboratory Science, Chemistry, Engineering, or a related field required. - Equivalent experience may be considered where appropriate. - Minimum of 7 years of experience as a business analyst, functional consultant, application analyst, systems analyst, or similar role supporting enterprise business applications. - Preferred experience includes: - 5+ years of hands-on STARLIMS or similar LIMS (LabWare, SampleManager, LabVantage, etc.) experience. - Experience supporting laboratories, quality, manufacturing, product testing, R&D, or related business processes. - Experience working directly with business users to analyze workflows, document requirements, and implement process/system improvements. - Experience writing functional specifications, process flows, user stories, test scripts, acceptance criteria, and support documentation. - Experience collaborating with application developers, programmers, database resources, infrastructure teams, vendors, and managed service providers. - Basic SQL experience for data analysis, troubleshooting, validation, and issue investigation. - Preferred: experience implementing or rolling out LIMS or another LIMS solution to new sites. - Preferred: 2+ years of experience with SAP QM processes, integrations, or support. - Preferred: experience supporting integrations between LIMS and ERP, laboratory instruments, middleware, reporting tools, databases, or other enterprise applications. Requirements - Strong functional knowledge of LIMS or similar LIMS applications. - Understanding of laboratory workflows, sample/test lifecycle, quality processes, reporting needs, and laboratory data management. - Ability to gather, analyze, and document business and functional requirements. - Ability to translate business needs into functional specifications, user stories, process flows, acceptance criteria, and test scenarios. - Ability to partner effectively with LIMS programmers and technical resources without needing to be the primary developer. - Basic SQL knowledge for troubleshooting, data review, validation, and issue analysis. - Strong analytical and problem-solving skills. - Strong written and verbal communication skills. - Ability to communicate complex information to both technical and non-technical audiences. - Strong business relationship management skills. - Ability to manage multiple priorities, projects, support issues, and enhancement requests. - Understanding of incident, problem, change, release, and service management processes. - Ability to work independently under general supervision and use sound judgment to resolve complex issues. - Ability to work in a fast-paced environment with competing priorities. - Strong documentation skills, including process documentation, support procedures, functional specifications, and training materials. Preferred Knowledge and Skills - Experience with LIMS configuration, administration, workflows, reports, or master data. - Experience supporting LIMS upgrades, enhancements, integrations, or site deployments. - Experience with SAP QM or related quality management processes. - Experience with laboratory instruments, data capture, reporting tools, middleware, or enterprise integrations. - Experience with Agile delivery methods, DevOps practices, Jira, Azure DevOps, or similar tools. - Experience with validation, audit readiness, data integrity, security, and controlled change management practices. - Experience creating end-user training materials or supporting training sessions. - Familiarity with Office 365 tools, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint. Working Conditions / Physical Requirements / Travel Requirements - Remote w/travel as needed 0-10%