Role Description - Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger. - Address basic queries regarding products, pricing, availability, and services. - Provide personalized guidance to potential customers to enhance engagement. - Convert online inquiries into confirmed showroom appointments. - Maintain a clear follow-up schedule to maximize conversion rates. - Collaborate with sales and showroom teams to ensure smooth handover of appointments. - Any other ad-hoc activities as assigned by the Client. Qualifications - 1–3 years of experience in customer service, customer support, or a similar client-facing role. - Excellent verbal and written communication skills. - Strong problem-solving and conflict resolution skills. - Strong interpersonal skills with a customer-centric mindset and a high level of empathy. - Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage. - Positive attitude, adaptability, and willingness to learn new processes and systems.

Customer Service Specialist locations Eveleigh, NSW - 5-7 Central Ave Perth Central Full time job requisition id REQ257362 Customer Service Specialist – Discharges - 12 Month Secondment / Contract Opportunity - Build your career in Commercial Lending operations at CommBank - Hybrid working – 1 day in office per week (20% per mth), 4 days WFH after training - Location: Sydney head office Do work that matters CommBank's Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to hear from you. See yourself in our team We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team. We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers. You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession. Other responsibilities include: - Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues - Identifying opportunities to improve the processes within your team or work area - Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues - Contributing to and/or completing reconciliations - Completing general administrative duties as required - Practising prudent risk management by identifying and responding to business risks We're interested in hearing from people who: To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial Lending operations. - Demonstrated knowledge and experience of the home lending or commercial lending process (desirable) - Strong customer service experience with the ability to build effective relationships with relevant stakeholders - An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures - High attention to detail and accuracy - Strong work ethic with a team-orientated outlook - A positive, CAN do mindset From here, the opportunities are endless At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Title: Customer Service Specialist Location: Australia Job Description: - Job Identification1001034 - Locations QLD, Australia - Job TypePermanent - Full time - Job FunctionCustomer Service and Support Job Description Thinking about a new career path? Come join Suncorp in Townsville! Full-Time - Customer Service Specialist (AAMI Specialists) Engagement Centre Sessions: Hosted at our Townsville Contact Centre Hub. Are you looking for a secure and rewarding role where your people skills truly matter? Suncorp is continuing to grow across North Queensland, and our Townsville Contact Centre opened in June 2025 is expanding rapidly. We’re currently recruiting full-time Customer Service Representatives to join our AAMI team, helping customers right across Australia. Experience in hospitality, retail, childcare, or contact centres can set you up for success in this role. If you enjoy helping people, solving problems, and making a positive difference in someone’s day, we’d love to hear from you. At Suncorp, you’ll be supported with training, guidance, and a team that wants you to thrive. Shift Pattern: This role is a Full time Role offering: 37.5 hours per week - Monday to Friday Start window 09:00am -11:00am (During daylight savings 8:00am - 10:00am) Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. Why You’ll Love Working at Suncorp Townsville Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table: Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid working: Work where you thrive with a flexible blend of in-office and remote work Work-life balance: We ensure you have the support you need both personally and professionally Staff discounts: Access exclusive deals from over 400 top Aussie retailers Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more Reward & recognition programs: We celebrate your hard work and achievements Career development: Ongoing training, growth opportunities, and support to reach your full potential Reputable employer: Join a national, trusted company with an inclusive and diverse workplace Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits. What You’ll Be Doing As an AAMI Specialist, you’ll: - Support customers with their insurance needs via phone - Provide clear, helpful solutions tailored to each customer - Build strong relationships through great service - Achieve service and sales targets with customer satisfaction at the core - Resolve enquiries efficiently and confidently What You’ll Bring We’re looking for individuals who have: - A passion for customer service and a strong desire to help people - Excellent problem-solving abilities, with the ability to simplify complex information - Motivation to consistently achieve and exceed targets - A collaborative mindset and ability to work both virtually and in-person - Resilience, adaptability, and a proactive approach to learning and development Training Period - Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role. - Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model. Home Office Setup Requirements As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have: - A reliable internet connection - An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair) - A private and distraction-free workspace Ready to Make an Impact? Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive. If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you! At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Title: Finance Support Officer - Location: Wollongong, NSW Australia Work Type: Hybrid, Contract / Temporary Job ID: 493631 Job Description: Maximum TRP $108,228.85 (salary range [Min]$87,199.00 - [Max]$95,482.00). Total remuneration package includes salary plus employer"s 12% contribution to superannuation and annual leave loading. The Finance Support Officer plays a key role in the delivery of Accounts Payable services for the NSW SES. The role is responsible for the accurate and timely processing of invoices and payments, maintaining vendor records, resolving payment enquiries, and supporting strong financial controls to ensure compliance with legislative and policy requirements. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here. About you To be successful in this role you will: - Have demonstrated experience in Accounts Payable processing, including invoice processing and payment administration. - Possess strong attention to detail and a proven ability to process transactions accurately and efficiently. - Demonstrate excellent written and verbal communication skills. - Build and maintain effective relationships with internal and external stakeholders. - Have experience using financial management systems (SAP experience desirable). - Hold a relevant finance qualification or be able to demonstrate substantial practical experience in a similar Accounts Payable role. What we can offer you - You will enjoy a 35-hour work week, with the potential for flexible work arrangements. - You can enjoy a hybrid work environment, time in the office and time working from home. - Attractive salary range of $87,199.00 to $95,482.00 plus 12% superannuation and leave loading - Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work. - We have attractive leave entitlements including parental, sick, flex and recreation leave. - We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: - Fitness Passport - LinkedIn Learning - Member Assist Program for free confidential counselling support - Flu vaccine program You Belong Here - We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. - We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work. - If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, - Describe a time when you identified a mistake or discrepancy that could have resulted in an incorrect supplier payment. What was the issue and what did you do? - Describe a period when you were managing a high volume of invoice processing and competing priorities. How did you ensure payments were processed accurately and on time?