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The New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
189 Jobs
Senior Manager Commercial Enablement
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Senior Manager Commercial Enablement Location: Sydney Australia Hybrid Reference number 109608-44292965 Occupation Contract and Procurement Management Work type Full-Time Location Sydney City Job Description: You want to play a part in making NSW a better place to work, live and travel. You're called upon to help decision makers identify the options that best match their objectives. This is your opportunity to deliver exceptional services to the people of NSW, create innovative solutions, and foster strong partnerships. In this role, you"ll: Reporting to our Director Workplace Contracts within our Workplaces branch in our People Communications and Workplaces division, you'll be responsible for leading the Enablement team and overseeing the frameworks, systems and governance that support the lifecycle of contracts managed in the Workplaces branch. You'll lead a team of contract administration, governance and risk professionals, building capability and ensuring consistent, high-quality contract administration, governance, assurance and reporting across a diverse portfolio of workplace service contracts. You'll ensure contracts are managed in alignment with relevant Transport Frameworks and establishes governance and controls that support commercial and value-for-money outcomes. You'll act as a strategic partner, leading the integration of business needs into commercial, governance and contract operating practices whilst ensuring compliance obligations are met and risks are proactively identified and managed. You'll drive operational efficiency and contract management excellence through effective systems, reporting, data insights and process improvement building capability across teams and driving consistency through the contract lifecycle. This permanent position is located in our Macquarie Park office. The role is governed by our hybrid working model, which forms part of the organisation's Flexible Working Arrangements and associated procedures. This includes a combination of required onsite attendance and approved remote working. About you Tertiary qualifications in a relevant discipline and/or equivalent professional experience, you'll have extensive experience in contract management or commercial enablement within a large or complex organisation, ideally within a regulated environment. With a strong understanding of contract law and commercial terms, you'll have sound knowledge of best practice procurement, contract management and governance policies and frameworks. You'll bring experience working with large-scale service contracts, ideally across facilities management, workplace services, security or property operations. You'll understand how effective governance, contract administration and risk management support strong operational and customer outcomes. You'll have proven experience leading teams and building capability while developing strong collaborative relationships with both internal and external stakeholders. You'll be comfortable balancing governance requirements with operational outcomes and driving accountability and continuous improvements across complex service environments. You're a self-starter, collaborative and communicate effectively to drive outcomes. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Lead, Board Governance
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Lead, Board Governance Location: Sydney Australia Reference number 84913-44293195 Occupation Corporate Governance Work type Full-Time Location Sydney - North/North West Salary Information From AUD $154,231.00 to $178,369.00 per year Job Description: Position details - Clerk Grade 11/12 - Full-time, Salary: $154,231 to $178,369 p.a. plus employer’s contribution to superannuation and leave loading - Ongoing role About the role The Lead, Board Governance provides expert governance leadership and advice to support the effective operation of the NESA Board and its committees. Leading a small team, you will oversee Board and committee governance cycles, provide trusted advice to senior executives and Board members, and ensure all governance activities meet legislative, compliance and probity requirements. This is an excellent opportunity for an experienced governance professional to work closely with NSW Government senior leaders and high-profile Board members, influence strategic decision-making, drive governance best practice, and lead continuous improvement initiatives across the organisation. On a day-to-day basis you will be responsible for: - Leading end-to-end governance and secretariat support for the NESA Board and its committees. - Coordinating Board and committee meeting cycles, agendas, papers, minutes and forward work programs. - Providing expert advice on governance frameworks, delegations, conflicts of interest and compliance requirements. - Preparing and quality assuring Board papers, correspondence, briefings, reports, instruments of delegation and Cabinet submissions for Board appointments. - Building strong relationships with Board members, executives, the Minister’s Office and key stakeholders. - Driving continuous improvement of governance frameworks and processes. - Conducting evaluations of the Board and its committees, analysing findings, identifying opportunities for improvements and reporting to the Chair. - Coordinating enterprise risk reporting within the governance function. - Leading, coaching and developing a small governance team. Our ideal candidate will have: - Demonstrated experience delivering governance and secretariat services in a complex Board, government or public sector environment. - Strong knowledge of NSW Government governance frameworks, legislation, delegations and Board processes. - Experience providing authoritative governance advice to senior executives and/or Board members. - Exceptional stakeholder engagement, communication and influencing skills, with the ability to manage sensitive and confidential matters. - Proven ability to manage competing priorities, meet tight deadlines and deliver high-quality outcomes. - Experience leading governance reviews, evaluations and continuous improvement initiatives. - Strong understanding of governance frameworks, accountability requirements, and public sector compliance obligations, with the ability to interpret and apply these in practice. - Proven capacity to manage sensitive and confidential information in accordance with legislative and policy requirements. - Experience providing authoritative advice to executives and/or board members on governance risks, processes, and best practice. - Tertiary qualification in a relevant discipline or demonstrated equivalent relevant professional experience is essential. We invite you to download the role description for additional information on the position. At NESA you will benefit from: - An organisation where your contribution has a big impact. - An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. - Flexible working arrangements and generous leave entitlements. - Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. - Salary packaging options. - Working in a purpose driven and ethical organisation with committed colleagues.
Policy and Project Officer
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Policy and Project Officer Location: Sydney Australia Occupation Business Analysis, Client Education, Advisory, Change Management, Program Management, Project Management, Project Support, Policy Development, Net Zero and Sustainability, Energy Transition Work type Full-Time Job Description: Help drive people transformation and change management capability uplift as EnergyCo delivers the NSW Government’s Electricity Infrastructure Roadmap - Newly created role within the organisational effectiveness and culture team! - Ongoing fulltime role at 35 hours per week plus FlexTime - Sydney office location & Hybrid working from home and office supported - Salary range from $113,574 to $125,720 plus super and leave loadin EnergyCo NSW is spearheading the transition to renewable energy to deliver clean electricity to the people of NSW as coal-fired power stations near closure. About the Opportunity This is an exciting opportunity to join our Transformation and Capability team and play a key role in shaping how EnergyCo’s people navigate change. You’ll support the implementation of new frameworks and initiatives and help build change management capability across the organisation. Working in a small, collaborative and high-performing environment, you'll partner with stakeholders across the business to embed sustainable ways of working and support people through periods of change. With genuine variety and exposure to a broad range of transformation activity, this role offers a great opportunity to build your career in people transformation and change. About You You have a genuine passion for people transformation and change, and you’re motivated to help people and teams adapt and thrive through periods of change. Whether you have experience with people transformation and change, or you are an experienced policy and/or project professional with a strong interest in this space, we want to hear from you. You bring strong communication and stakeholder engagement skills, sound judgement and the ability to manage multiple priorities in a fast-paced environment. You are proactive, self-directed and comfortable working with a high degree of autonomy. Rather than requiring close supervision, you enjoy taking initiative, identifying opportunities to improve processes and driving work through to completion. Your collaborative approach, curiosity, enthusiasm and genuine commitment to delivering high-quality outcomes and supporting people through change will enable you to succeed in this newly created role and help shape the team's future success. Essential Requirements - Degree in a relevant discipline or equivalent experience - Demonstrated experience in providing project management and operational support
Senior Financial Analyst
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Senior Financial Analyst Location: Sydney Australia Job Description: Reference number req52705 Occupation Financial Analysis/Research/Reporting, Corporate Services Work type Full-Time Location Sydney City Salary Information $133,348 - $146,945+ super Senior Financial Analyst Senior Financial Analyst, Temporary opportunities available based in Sydney CBD with hybrid working options available - Work in a critical function to drive improvements within the Corporate Finance function - Develop and maintain relationships with multiple stakeholders across government - Two full time opportunities are available: a 6-month temporary position AND a temporary position until July 2027, with the possibility to extend or make ongoing if an opportunity arises - Located in Sydney CBD with hybrid working options available - Clerk Grade 9/10, Salary $133,348 - $146,945 plus employer’s contribution to superannuation and annual leave loading About us The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. About the role The role provides financial analysis and reporting services including monthly reporting to NSW Treasury; and reports to key stakeholders to inform decision making and performance. About you To be successful in this role, you will have: - The ability to effortlessly analyse, model and interpret financial accounting information - Advanced problem-solving skills and experience in complex Balance Sheet and Cashflow reconciliations - A methodical and logical approach to work - Strong planning and time management skills to meet deadlines effectively - A high level of accuracy and attention to detail - Superior stakeholder management skills, with the ability to build strong working relationships and navigate competing priorities - A proven track record of cutting through complexity and getting things done - Demonstrated experience in finance systems and advanced Excel skills - Knowledge of IBM Planning Analytics (TM1), SAP4HANA, PRIME and Oracle Hyperion (not essential but advantageous) - CPA, CIMA or CA qualification with substantial experience in management reporting, financial modelling, financial management and accounting practices If you are someone with these attributes, we want to hear from you! Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Information Systems Officer
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title: Information Systems Officer Reference number 509903 Occupation Information and Communications Technology Work type Full-Time Location Statewide Salary Information Advisory & Technical 38hrs Grade 6 - Use your cloud, Python and data skills to deliver practical solutions that matter - Help modernise digital services that support land managers and regional communities - Temporary full time opportunity until 30th June 2027 - Hybrid work environment, with location negotiable across regional NSW - Salary range $113,574pa to $125,720pa + super and leave loading About the Role The Information Systems Officer develops and maintains data warehouses, ETL processes, analytics, reporting solutions and business process automation to support LLS operations. We are seeking a cloud-savvy, Python-skilled professional to join our Digital & Data Solutions team. You will build scalable, automated data solutions that improve reporting, integration and service delivery, supporting land managers and rural communities across NSW. This is a hands-on role for someone who enjoys solving problems, improving systems and making data easier for people to access, trust and use. - Automate and optimise data pipelines across cloud and on-prem environments - Write robust, scalable Python scripts and SQL queries - Design, test, and deploy efficient ETL workflows using modern tools - Support cloud-based reporting and analytics platforms (Azure preferred) - Translate business needs into technical solutions - Lead and document automation and process improvement initiatives - Share knowledge through documentation, training, and team collaboration About You You are a practical problem solver who enjoys turning complexity into simple, reliable solutions. With solid cloud experience, Python scripting skills and a strong interest in automation, you build data solutions that improve how people work. You enjoy collaborating with others, look for better ways to do things and can explain technical concepts in plain language. To succeed in this role, you’ll bring: - Practical experience with Azure, AWS or GCP - Strong Python skills for automation and data handling - Proficiency in SQL and data warehouse structures - Familiarity with CI/CD, version control and deployment tools (e.g. Git, Azure DevOps) - A logical, analytical mindset and confident troubleshooting ability - Clear, effective communication with technical and non-technical stakeholders - A focus on simplifying processes and delivering outcomes - A valid NSW driver licence and willingness to travel across NSW (including overnight stays when required) What to Expect Next After the advertisement closes, applications will be reviewed by the hiring manager and selection panel. Shortlisted candidates may be invited to interview and may also be asked to complete a role-related assessment. Recruitment Adjustments If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process. About Us: Together, we are DPIRD The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies. Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests. The department brings together: - Local Land Services - NSW Resources - Agriculture and Biosecurity - Fisheries and Forestry - Regional Development and Delivery. With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve. Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success. Learn more about the benefits of joining our diverse and talented DPIRD team. Additional Information A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.
Finance Support Officer
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title: Finance Support Officer - Location: Wollongong, NSW Australia Work Type: Hybrid, Contract / Temporary Job ID: 493631 Job Description: Maximum TRP $108,228.85 (salary range [Min]$87,199.00 - [Max]$95,482.00). Total remuneration package includes salary plus employer"s 12% contribution to superannuation and annual leave loading. The Finance Support Officer plays a key role in the delivery of Accounts Payable services for the NSW SES. The role is responsible for the accurate and timely processing of invoices and payments, maintaining vendor records, resolving payment enquiries, and supporting strong financial controls to ensure compliance with legislative and policy requirements. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here. About you To be successful in this role you will: - Have demonstrated experience in Accounts Payable processing, including invoice processing and payment administration. - Possess strong attention to detail and a proven ability to process transactions accurately and efficiently. - Demonstrate excellent written and verbal communication skills. - Build and maintain effective relationships with internal and external stakeholders. - Have experience using financial management systems (SAP experience desirable). - Hold a relevant finance qualification or be able to demonstrate substantial practical experience in a similar Accounts Payable role. What we can offer you - You will enjoy a 35-hour work week, with the potential for flexible work arrangements. - You can enjoy a hybrid work environment, time in the office and time working from home. - Attractive salary range of $87,199.00 to $95,482.00 plus 12% superannuation and leave loading - Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work. - We have attractive leave entitlements including parental, sick, flex and recreation leave. - We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: - Fitness Passport - LinkedIn Learning - Member Assist Program for free confidential counselling support - Flu vaccine program You Belong Here - We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. - We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work. - If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, - Describe a time when you identified a mistake or discrepancy that could have resulted in an incorrect supplier payment. What was the issue and what did you do? - Describe a period when you were managing a high volume of invoice processing and competing priorities. How did you ensure payments were processed accurately and on time?
Senior Manager Policy
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title:Senior Manager Policy Location: Sydney Australia Job Description: Senior Manager Policy - Advisory, Policy Development jobs in Sydney - West | I Work For NSW Skip to main content A NSW Government website I work for NSW Sign in Skip to navigationSkip to content - Job Search - Work for NSW - Employment programs - How to apply - Help - Help - Job Search - Work for NSW - Employment programs - How to apply - Help - Help - Main menu - Home - - Search - - Senior Manager Policy Back to search results Department of Climate Change, Energy, the Environment and Water Reference number 551549 Occupation Advisory, Policy Development Work type Full-Time Location Sydney - West Salary Information $150,000 and above Closing date 20 July 2026 at 11:55pm ApplyMore jobs from this organisation - Copy link - Print this page - Download as PDF - Share this page Senior Manager Policy Do you want your work to make a difference for NSW? Working to protect the state's environment and heritage. - Lead and develop a high-performing policy team, building capability and mentoring emerging talent - Permanent full-time opportunity, 35 hours per week - Parramatta office location, hybrid working supported - Salary relative to experience, and ranges from $173,121 pa to $191,993 pa + super Our Strategic Policy and Cabinet Branch is currently seeking to appoint a Senior Manager Policy to lead high-impact policy development and reform initiatives at the centre of government. This is a unique opportunity to shape and influence policy that drives the NSW Government's priorities, working across portfolios and with senior decision-makers to guide complex ideas from early development through to Cabinet and Parliament. In this role, you will lead multidisciplinary teams to deliver strategic policy, legislative and regulatory reforms in a fast-paced and evolving environment. You will work closely with executives, Ministers' offices and central agencies, providing clear, evidence-based advice and navigating complex government processes with confidence. Your ability to interpret the broader economic, social and political landscape will allow you to anticipate challenges, identify opportunities and drive outcomes that align with whole-of-government priorities. You will bring a strong focus on quality, ensuring policy development is underpinned by sound research, robust analysis and a deep understanding of legislative and strategic frameworks. Building trusted relationships across government will be essential as you influence stakeholders, reconcile competing priorities and deliver cohesive policy outcomes. Alongside this, you will champion best practice policy design and evaluation, strengthening capability across the division and ensuring initiatives are effective, transparent and deliver meaningful results. About You You are a strategic policy leader with a strong track record of delivering high-quality advice in complex government environments. You bring deep experience in developing and leading policy and reform initiatives, underpinned by sound research, critical thinking and a clear understanding of legislative and strategic frameworks. You are confident engaging with senior executives, Ministers' offices and central agencies and are known for your ability to influence outcomes, navigate competing priorities and provide clear, considered advice, even in fast-paced or ambiguous situations. You have a strong understanding of the NSW Government context relating to climate change, energy, environment, heritage, or water matters and have experience in providing policy, strategic and operational advice and recommendations at a senior level. You thrive when working across portfolios and building trusted relationships to drive alignment and achieve whole-of-government outcomes. Your leadership style is collaborative and outcomes-focused, enabling you to guide multidisciplinary teams through complex policy challenges while maintaining a strong focus on delivery. With a keen awareness of the broader political, economic and social context, you bring both strategic insight and practical judgement, along with a commitment to strengthening policy capability and delivering reforms that make a meaningful impact. Essential Requirements - Tertiary qualifications and/or extensive experience in a relevant field. For more information read the full Role Description: Senior Policy Manager Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. Applications close Monday, 20 July 2026 at 11:55PM. Should you require further information about the role please contact Gavin Seymour, Director Strategic Policy & Cabinet via Gavin.Seymour@dcceew.nsw.gov.au or 0436 461 390. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? - Our commitment to a diverse and inclusive workplace. - How we encourage and support people with disability - Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Alexandra Blair on 02 8275 1761 (please mention reference number 551549). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn. Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn. Apply Step into a career with purpose - here's how to apply. We've made applying easy to navigate, with tips, tools and support to help you succeed. Learn how to apply for a NSW Government role with confidence. How to apply We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. - NSW Government - Accessibility - Privacy and security - How search works - Contact and Help Copyright 2026
Customer Service Support Officer
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title: Customer Service Support Officer Location: Sydney Australia Job Description: Clerk Grade: 3/4 Salary range: $ 87,199 - $ 95,482 + superannuation and leave loading Term: Temp up to Jan 2027, Full-time. A Talent Pool will be created from this recruitment for future opportunities Location: Newcastle NSW or Camden NSW - Minimum 2-3 days per week in office requirement. Hybrid working arrangements available other days. In office requirement could be subject to change based on applicable DCS workplace policies. About the team Subsidence Advisory NSW is an agency within the Department of Customer Service who work to support the community in coal mining areas of New South Wales and are responsible for administering the Coal Mine Subsidence Compensation Act. The team provide expert advice to property owners, government departments and authorities, local councils, community organisations and industries throughout NSW Your day-to-day As a Customer Service Support Officer, you will be responsible for providing consistent, high-level, frontline customer service on behalf of the agency. You will also perform business support functions such as record management, project assistance and other services, in a manner that enhances customer satisfaction and supports both internal and external stakeholders. Please Note: - The role requires regular, weekly office attendance at our Newcastle (Tuesday and Thursdays) or Camden offices (Wednesday and Thursdays) in line with business requirements. - This role requires you to be available Monday to Friday between 8.30am - 4.30pm in line with our core operating customer service hours. Key Responsibilities: - Provide high level customer service across telephone, email, and face-to-face channels. - Respond promptly to enquiries from customers (both internal and external) across a wide range of matters, ensuring compliance with applicable legislation and procedures. - Perform a wide range of administrative tasks within established delegation levels. - Update and maintain records and databases across various systems. - Deliver business and project support as required. To be successful you will have: - Experience with contact center work and or/ handling customer calls - Experience using Genesys phone system is preferable but not essential - Proven ability to be empathetic and professional when dealing with challenging and/or difficult customers will be highly regarded - Demonstrated proficiency across Microsoft Office programs/ Microsoft 365 - Skills in preparing and writing formal correspondence to internal and external stakeholders. - Clear communication skills with strong interpersonal skills. - A high degree of accuracy with information and data entry. - Ability to competently learn and use ICT and record management systems. - Capability to comply with business processes and procedures. Salary Grade 3/4, with the base salary for this role starting at $87199 base plus superannuation Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Clinical Specialist Physiotherapist - Emergency Department
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title: Clinical Specialist Physiotherapist (Lvl 4) - Emergency Department - Perm FT/PT Location: Sydney Australia Reference number REQ675126 Occupation Physiotherapist Work type Various Location Sydney - West Salary Information $126524 - $129591 Job Description: Requisition ID: REQ675126 Employment Type: Permanent Full Time or Part Time up to 38 hours per week Remuneration: $63.81 - $65.35 per hour + 12% Superannuation + Salary Packaging Location: Bankstown-Lidcombe Hospital Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position. With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great This position is responsible for specialist Physiotherapy clinical service provision in the Emergency Department at Bankstown Hospital. This includes providing advanced Physiotherapy assessment and management for patients with complex, novel or high risk presentations. - Leading innovation, evaluation, and quality improvement initiatives to strengthen models of care and enhance patient outcomes across SWSLHD. Applying expert decision‑making, evidence‑based practice, and high‑level problem‑solving to guide care pathways and support multidisciplinary team - Delivering specialist advice, training, and capability‑building for clinicians, students, and stakeholders within the district. - Overseeing, mentoring, and developing Level 3, Level 1/2 Physiotherapists, AHAs, and students to ensure safe, high‑quality, and contemporary physiotherapy practice. The position is based in the Emergency department providing extended hours services from 1000-1830. The position will also provide clinical governance, supervision, and line management for staff across weekdays and weekends. Ideal Candidate Fit - Demonstrates specialist knowledge and high‑level assessment and treatment skills within the designated clinical area, particularly for complex or novel presentations - Strong clinical skill base across all core areas of Physiotherapy practice - Actively drives innovation, quality improvement, and evaluation of physiotherapy services across SWSLHD - Provides confident supervision, teaching, and capability‑building for Level 1/2 Physiotherapists, AHAs, and students. - Engages effectively with multidisciplinary teams, offering specialist consultation and contributing to district‑wide clinical decision‑making - Applies contemporary research, advanced reasoning, and reflective practice to continually refine clinical care and professional performance Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. - Extensive clinical specialty experience in the Emergency Department including advanced practice skills and management of a complex Physiotherapy caseload - Demonstrated experience in providing clinical leadership, consultation, supervision and education for staff and students - Demonstrated effective interpersonal and verbal written communication skills and the ability to build partnerships with relevant internal and external stakeholders - Demonstrated effective time management skills and ability to work independently and as part of a specialist multidisciplinary team. If you’d like more details, we’re here to help. - Position Information - Applicants will be assessed against the criteria in the Position Description. - How to Apply - Read our application guide and tips for improving your application. - Diversity, Culture & Inclusion - We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au - We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. - Aboriginal Workforce - For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team. Support is also available through the Stepping Up website. More Than Just a Job – Why Work With Us? - Financial Perks - 12% superannuation - Salary packaging and novated leasing via Smart Salary - Annual leave with 17.5% leave loading (for full-time and part-time staff) - One extra day off each month for full-time employees - Work-Life Balance - Flexible work options, including hybrid and varied hours (depending on the role) - Paid maternity and parental leave - Generous leave options like long service and carers leave - Grow Your Career - Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. - Health & Wellbeing - Discounted gym membership through Fitness Passport - Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) - Wellbeing programs that promote mental health, resilience, and balance Additional Information - Vaccination Requirements - All staff must meet NSW Health’s vaccination and screening requirements before starting. - Child Safe Employment - South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Claims Service Provider Enablement and Process Lead
NSW GovernmentThe New South Wales (NSW) Government serves as the governing body for Australia’s most populous state, dedicated to delivering programs and services that enha
Title: Claims Service Provider Enablement and Process Lead Location: Sydney Australia Job Description: Summary: Enablement of Claims Service Providers through icare initiatives & creation, governance, upkeep of internal operational policies, processes, strategies & frameworks. Location: Sydney CBD - 12 months - Fixed Term Contract as CSP Enablement & Process Lead with icare - Hybrid working environment, office in Sydney CBD - Offering starting salary of $129,464 About the Role The CSP Enablement & Process Lead is responsible for the enablement of Claims Service Providers through icare initiatives as well as the creation, governance, and upkeep of internal operational policies, processes, strategies and frameworks. Core requirements of this role will be the coordination and engagement with icare’ s enabling services to execute improvement or uplift initiatives for Claims Service Providers as well as establishing clarity across functional and enabling groups of workers compensation through creation of operational policies and processes with complementing governance frameworks and pre-established approvers for escalated decisions. Key outputs are that detail and owners of any process are understood widely that decisions are made consistently, and that governance and tracking exists to evidence decisions. Benefits - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - Comprehensive learning and development support aligned to icare’s Core Capabilities. - Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards - Access to our Employee Assistance Program Duties It’s an exciting time at icare where no two days are the same: as CSP Enablement & Process Lead you will: - Research, develop, review and implement operational policies, strategies and frameworks. - Proactively develop and maintain senior stakeholder relationships across the business, adding value through workshops, questioning, and insight to inform the build and upkeep of an internal library of policies, processes, strategies and frameworks. - Lead and facilitate provider and internal stakeholder engagement, consultation and negotiation on cross-functional, decisions, working together agreements, and issues to identify and develop solutions. - Enable and support providers to maximise scheme benefit and the experience of Those we Serve. - Lead and coordinate icare initiatives and events that recognise provider capability and industry excellence. - Analyse complex issues and make recommendations that account for relevant factors and support sound and consistent operational decisions and approaches. - Engage across icare and the senior management team to identify and address alignment and continuous improvement opportunities with provider initiatives and across the portfolio of new and existing policies. - Manage complex risks and issues, interpret ambiguous feedback/directions and provide advice to enhance enablement, delivery and process and procedure design. - Prepare high quality written and verbal strategic advice and initiate consideration of new process, procedure, and guideline initiatives. - Conduct thorough operational and risk review on new and existing policies. - Where many policies or procedures cross the same organisational functions build ways of working agreements to refine accountability and support prompt decisions and action. Skills & Experience - Extensive experience in strategy and/or policy development. - Experience in the provision of policy advice in complex environments. - Previous experience conducting legal and risk review of policy documentation - Strong communication, interpersonal and negotiation skills with the ability to develop and maintain effective relationships with internal and external stakeholders. - Demonstrated verbal and written communication skills. - Effective organisational and time management skills to plan and deliver identified priorities. - Ability to work effectively without supervision. Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive. About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
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