PRISM+

- Collaborate with the Customer Experience team to deliver exceptional customer support. - Play a key role in building meaningful relationships with customers across various communication channels. - Gather and relay valuable customer feedback to help improve products and services.

• Create all artwork related assets as required • Writing copy for ads, website, press media, brochures and manuals • Work with external stakeholders (product manufacturers, press, sales channels) for necessary graphics • Lead and initiate the creative direction through thoughtfully crafted style guides and understanding the latest graphic formats that work in a digital space

• Create all artwork related assets as required • Writing copy for ads, website, press media, brochures and manuals • Work with external stakeholders (product manufacturers, press, sales channels) for necessary graphics • Lead and initiate the creative direction through thoughtfully crafted style guides and understanding the latest graphic formats that work in a digital space

Role Description As a Graphic Designer in the Marketing team of PRISM+, you will produce and deliver compelling visuals that are in line with our products (gaming/professional monitors and TVs), brand identity, promotional campaigns, and media content. This includes: - Product page images - Website banners - Facebook Ads - Google Display Ads - Emails - Vectors - Press media assets - Brochures - User manuals - Packaging and artwork-related assets Responsibilities: - Create all artwork related assets as required - Writing copy for ads, website, press media, brochures, and manuals - Work with external stakeholders (product manufacturers, press, sales channels) for necessary graphics - Lead and initiate the creative direction through thoughtfully crafted style guides and understanding the latest graphic formats that work in a digital space Qualifications - Minimum of 4 years of experience in graphic design - preferred to be in an e-commerce company gaming or electronics related industry - Minimum Polytechnic/Equivalent Academic Certification - Proficient in Photoshop (At least 3 Years of Experience) - Additional Skills Preferred: 3D Modelling, Illustrator, Photography - Animation Skills: AfterEffects, Premiere Pro and videography related skills - Project Management: Demonstrate an ability to communicate well with stakeholders and complete required assets as per timeline - Ability to write and convey products and key messages

Role Description - Execute operations audit by making follow-up calls to customers and understanding concerns. - Prepare and present quality reports of audit findings and recommendations to Managers. - Identify key risk and control indicators for assigned audit areas. - Maintain documentation for risk assessment and management processes. - Perform audit-related investigation as directed by the Manager. - Evaluate and revise internal controls and operational and management policies/procedures. - Ensure past audit recommendations are implemented in the current audit process. - Assist management in developing an annual audit plan. - Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team. - Verifies, schedules, and confirms the details of the order. - To finish the task that is given in a day (i.e., no. of calls, Email, Admin Reports, and other Admin related matters). - To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader. - To work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams. - Must be meticulous and pay attention to details especially when handling reports and other admin-related matters. - Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs. - Regularly examine data reports to locate and resolve mistakes that may arise. - Maintain databases and perform updates when necessary to ensure accuracy. - Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers. - Upselling products by offering certain services and/or products to customers. This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am, and 1pm. Hours are subject to changes during the peak sales period. Permanent Work-from-home setup. Qualifications - Entry-level rate is $3 USD per hour. Benefits - Paid leaves. - Birthday leave.

PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world. As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand. Responsibilities: - Respond to customer inquiries and provide accurate information and assistance - Troubleshoot and resolve customer issues related to our products - Ensure timely and effective communication with customers - Collaborate with internal teams to address customer concerns and provide feedback for improvements - Maintain thorough knowledge of our products, promotions, and company policies

• Respond to customer inquiries and provide accurate information and assistance • Troubleshoot and resolve customer issues related to our products • Ensure timely and effective communication with customers • Collaborate with internal teams to address customer concerns and provide feedback for improvements • Maintain thorough knowledge of our products, promotions, and company policies

• Provide timely and accurate responses to customer inquiries across multiple channels, including phone, email, and chat. • Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction. • Manage customer expectations through clear, empathetic, and effective communication. • Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately. • Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality. • Document customer interactions thoroughly and maintain accurate records within internal systems. • Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience. • Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.**Perform any other duties as assigned by the Company.

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger. • Address basic queries regarding products, pricing, availability, and services. • Provide personalized guidance to potential customers to enhance engagement. • Convert online inquiries into confirmed showroom appointments. • Maintain a clear follow-up schedule to maximize conversion rates. • Collaborate with sales and showroom teams to ensure smooth handover of appointments. • Log all customer interactions accurately in the CRM or lead management system. • Track conversion metrics and report on performance regularly. • Identify trends in inquiries to provide insights for marketing and sales strategies. • Work closely with sales, marketing, and operations to streamline lead management. • Provide feedback on common customer concerns or recurring questions. • Suggest improvements to chat processes, templates, or automation tools.