PRISM+ is a trusted Singaporean brand that offers world-class electronics and appliances for every household.
Customer Service Executive
Location
Malaysia
Posted
2 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Executive
PRISM+
Role Description - Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger. - Address basic queries regarding products, pricing, availability, and services. - Provide personalized guidance to potential customers to enhance engagement. - Convert online inquiries into confirmed showroom appointments. - Maintain a clear follow-up schedule to maximize conversion rates. - Collaborate with sales and showroom teams to ensure smooth handover of appointments. - Any other ad-hoc activities as assigned by the Client. Qualifications - 1–3 years of experience in customer service, customer support, or a similar client-facing role. - Excellent verbal and written communication skills. - Strong problem-solving and conflict resolution skills. - Strong interpersonal skills with a customer-centric mindset and a high level of empathy. - Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage. - Positive attitude, adaptability, and willingness to learn new processes and systems.
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