Suncorp Group

Title: Claims Advisor Job Description: Job Identification; 1000876 Locations; Newcastle, NSW, Australia Job Type; Maximum or Fixed Term - Full Time Job Function; Claims Management Job Description Help customers navigate challenging moments and make a positive impact every day! At Suncorp, we know that a workplace injury can have a significant impact on a person's life. That's why we're looking for compassionate, resilient, and customer-focused individuals to join our Workers Compensation team in Newcastle. This role sits at the front end of the claims journey, where you'll support customers through the early stages of their claim and recovery. You'll be speaking with people every day, building trust, answering questions, managing expectations, and helping customers access the support they need. If you're someone who enjoys helping others, thrives in a fast-paced environment, and can confidently manage difficult conversations with empathy and professionalism, we'd love to hear from you. This role is a 12-month contract. What you'll be doing - Supporting customers through the initial stages of their Workers Compensation claim and recovery journey. - Managing a high volume of customer interactions across phone and digital channels. - Building strong relationships with injured workers, employers, treatment providers, and other stakeholders. - Providing clear guidance and education about the claims process, available support, and next steps. - Making timely decisions and taking action to progress claims and customer outcomes. - Managing sensitive conversations with empathy while balancing customer needs and business requirements. - Identifying barriers to recovery and working with stakeholders to achieve positive outcomes. - Maintaining accurate records and ensuring compliance with legislative and operational requirements. What we're looking for - Experience in workers' compensation and personal injury claims, allied health, medical reception, and workplace health and safety. - Confidence managing a high volume of work while maintaining a strong customer focus. - Strong verbal and written communication skills with the ability to adapt your approach to different situations. - The resilience to navigate challenging conversations and emotionally complex circumstances. - Sound judgement, problem-solving skills, and the ability to make decisions within established guidelines. - A collaborative mindset and willingness to work as part of a supportive team environment. Here’s what we offer: - Competitive Salary + Performance Incentives - Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days - Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance - Reward & Recognition: Celebrate your achievements through our reward programs - Career Development: Ongoing training, coaching, and clear pathways to grow your career - Community Engagement: Take part in charitable initiatives such as Spirit to Cure Chase the sun, apply online today At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace.

Title: Motor Enthusiast Underwriter Locations: Adelaide or Hobart Hybrid Job Identification 1001049 Job Function Customer Service and Support Job Description: Drive Your Career Forward with Shannons - Join Australia''s Leading Team of Motoring Enthusiasts Part-time | Adelaide or Hobart | Hybrid working available Join Shannons, recently recognised as Insurer of the Year, and turn your passion for motoring into a full-time career where your interests genuinely matter. You'll spend your day speaking with fellow enthusiasts about cars, bikes, builds and restorations, helping them protect what they love most. What makes this role different? - Insurer of the Year - join an award-winning, specialist motoring insurer - Part-time role - 22.5 hours or 20 hours available - Shift Options available: - 22.5 hours - Monday, Tuesday, Wednesday - 20 hours - Saturday, Monday, Tuesday, Wednesday - Double Pay for hours worked after 12pm on a Saturday - Hybrid working model - 50/50 office and home after training - Start date: Wednesday 5th August A role designed for people who want stability during the week, flexibility in how they work, and strong earning potential on weekends. What you''ll do At Shannons, we don''t just insure vehicles. We live and breathe them. From classic Holdens to modern performance cars, our customers are passionate about their vehicles. You'll be part of a team that understands that connection. In this role you will: - Speak with fellow enthusiasts and provide expert insurance guidance - Help customers arrange new cover or update existing policies - Build genuine connections through shared interests and vehicle knowledge - Navigate multiple systems to provide accurate and efficient support - Deliver exceptional customer experiences while meeting performance targets - Complete a comprehensive 7-week full-time training program What you'll bring - Genuine passion for cars, motorcycles or motoring culture - Strong customer service experience - Clear and confident communication skills - Ability to simplify information for customers - Confidence using technology and multiple systems - Positive, team-focused attitude and willingness to learn - Commitment to the Tuesday to Saturday roster - A suitable home office setup, or willingness to create one What we can offer you - Competitive salary: $71,008.00 including 12% super - Additional incentives: Penalties on eligible shifts & performance-based incentives - Work-life balance: Flexible work options - 50% in office, 50% work from home - Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave - Perks & discounts: Discounts across 400+ major retailers - Career growth & development: Recognition programs, career development pathways, study support - Community & giving back: Paid volunteer leave, matched giving through our community programs Shift & Training Information We are currently recruiting for: - Option 1: Monday, Tuesday, Wednesday - 22.5 hours per week - start window 8am-10am - Option 2: Saturday*, Monday, Tuesday, Wednesday - 20 hours per week - start window between 9am-12pm You will complete 7 weeks of full-time onsite training in either our Adelaide or Hobart office before moving into hybrid working arrangements. 'Start window' means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected. - 100% loading on any hours after 12pm on a Saturday. About Shannons Shannons is Australia's leading insurer for motoring enthusiasts and supports more than 1,200 motoring events across the country every year. As part of the Suncorp Group, you'll join a trusted organisation with a brand that genuinely understands and celebrates automotive passion. If you''re the person friends come to for car advice, spend your weekends at car shows, or simply love talking all things motoring, we'd love to hear from you. Chase the Sun and apply today. For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

Title: Data Scientist Location: Melbourne, VIC, Australia Brisbane, QLD, Australia Sydney, NSW, Australia Job Description: - Work on advanced AI and machine learning solutions - Flexible hybrid working and strong wellbeing support - Contribute to enterprise-wide data transformation Build impactful AI solutions that transform how data delivers value, while growing your career within a collaborative and forward-thinking environment. About the Role Join Suncorp's AI and Data Science Centre of Excellence, where you will contribute to turning data into meaningful business outcomes. You will design and deliver advanced analytics solutions that support strategic initiatives and improve customer and business performance. This role sits within the Technology and Operations function and partners closely with stakeholders across the organisation. What You'll Do - Engage with business stakeholders to understand challenges and deliver data science solutions that create measurable value - Design and deliver advanced models and algorithms within an agile framework to ensure continuous improvement and impact - Contribute to the development of AI and data science initiatives that integrate into core business systems - Apply strong technical expertise to solve complex problems using machine learning and analytical techniques - Collaborate with cross-functional teams and contribute to best practice across the data science community What You'll Bring - Experience applying advanced data science techniques such as machine learning and predictive modelling to deliver business outcomes - Knowledge of generative AI concepts, including prompt engineering and modern AI tooling - Strong capability in building and deploying analytical solutions, including working with data pipelines and cloud-based platforms - Ability to translate complex technical concepts into clear insights for stakeholders across the business - Relevant degree or equivalent experience in data science, statistics, mathematics, or computer science What You'll Enjoy - Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually - Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees - Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access - Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees - Paid volunteer leave, donation matching, and unlimited emergency response leave - Performance-based bonuses and Suncorp shares for eligible employees - Diversity is celebrated through employee resource groups and inclusive policies for all families

Title: Injury Management Advisor Location: Newcastle, NSW, Australia Job Identification1001063 Locations Newcastle, NSW, Australia Job TypePermanent - Full time Job FunctionClaims Management Job Description: Newcastle CBD location/Hybrid work from home Mentor and coach claims teams Permanent role Join Suncorp’s Personal Injury Insurance team and use your clinical expertise to influence claims strategy and deliver better recovery outcomes for customers. As an Injury Management Advisor, you’ll support claims teams across Workers’ Compensation by providing expert advice on treatment, rehabilitation, and return-to-work strategies. You’ll play a key role in ensuring consistent, high-quality, and compliant decision-making while helping drive better outcomes for customers and the business. Key Responsibilities: • Provide injury management guidance and interpret medical reports • Recommend appropriate treatment and rehabilitation plans • Support claims strategy and decision-making • Engage with stakeholders (providers, claimants, employers) • Review claims costs and identify improvement opportunities • Ensure compliance with legislation and internal frameworks • Coach and support claims teams to build capability. What You’ll Bring: • Allied Health degree (mandatory) • Experience in injury management, rehab, or claims (Workers Comp highly regarded) • Strong clinical reasoning and decision-making skills • Excellent communication and stakeholder engagement • Ability to work in a fast-paced, collaborative environment. What We Offer: Joining Suncorp means being part of a purpose-led organisation that supports your growth and wellbeing. You’ll have access to: • Competitive salary + performance-based incentives • Flexible working arrangements • Generous leave including annual, personal, and parental leave • Career development opportunities and internal mobility across Suncorp • A supportive, high-performing team culture • Employee discounts across Suncorp brands and retail partners • Health and wellbeing initiatives. Why Suncorp? Be part of Australia’s largest statutory insurer and help make a meaningful difference in people’s recovery and return-to-work journeys. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Title: Intermediated Strata Underwriting Practice Lead Location: Melbourne Australia Job Description: - Permanent full-time position - Sydney, Brisbane or Melbourne CBD locations - Flexible working and hybrid work environment - Lead a team of highly engaged and motivated underwriting specialists The crucial role of Intermediated Strata UW Lead is responsible for the underwriting execution and financial performance of the Intermediated Strata product. This role also involves managing the national Intermediated Strata underwriting team to ensure key financial targets are achieved to drive profitable growth and increase market share. What you'll do: - Develop, deliver and execute a cohesive UW plan and service/value proposition to our intermediaries through the execution of the Intermediated Strata product strategy - Emphasize solution-oriented underwriting by excelling in customer service fundamentals, standardizing underwriting practices across the national team, setting clear expectations for service levels (e.g. turnaround times, submission acknowledgement, accessibility and responsiveness, etc), and implementing processes to accurately evaluate and manage opportunities - Deliver, and continually improve (in consultation with the Intermediated Strata portfolio manager), the Intermediated Strata product strategies (including but not limited to, target markets/key brokers, product differentiation, appetite, UW execution strategy, risk engineering, reinsurance, technology, etc) - Day to day operational underwriting functions within the national Intermediated Strata team through the underwriting and negotiating of individual policy renewals, new business and mid-term policy adjustments - Work closely with Distribution to build VSL/Intermediated Strata market awareness and strengthen broker relationships to ensure a seamless experience for our intermediaries and mutual clients. What you'll bring: - Minimum 10 years commercial underwriting experience in Intermediated Strata insurance and ability to demonstrate strong technical product knowledge - Proven experience in leading, managing and developing national underwriting teams - Strong understanding of intermediary markets (including broker relationships), underwriting principles, and insurance products - Demonstrated ability to meet budgeted GWP and profitability targets, whilst adhering to required risk and governance processes. What we can offer: - A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave - Discounts and offers on a range of retail favourite stores as well as insurance products - Give back to our communities with payroll giving, donation matching and paid volunteer leave - Invest in your brighter future with ongoing study support and career development programs; and - Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Title: Analytics Manager Location: Sydney Australia - Job Identification1000396 - Locations Sydney, NSW, Australia - Job TypePermanent - Full time - Job FunctionAdvanced Analytics Job Description - Influence risk insights across a large financial services group - Hybrid working with strong flexibility and wellbeing support - Career development within a growing internal analytics capability Use data and analytics to strengthen risk oversight and deliver insights that support better decisions across Suncorp, while advancing your data analytics career. The salary range for this role is $155,000 - $165,000 inclusive of super. About the Role As an Analytics Manager in Internal Audit, you will apply advanced data analytics techniques to support effective risk oversight and assurance activities. Working closely with audit, risk, and technology teams, you will deliver end to end analytics engagements that generate clear, actionable insights. This role offers broad exposure across the Suncorp Group and the opportunity to contribute to the growth of our internal audit analytics capability. What You’ll Do - Deliver multiple analytics engagements that provide evidence‑based insights into the effectiveness of risk management processes across the organisation - Partner with Internal Audit and business stakeholders to define analytics scopes, design testing approaches, and address key risk questions - Manage the full analytics lifecycle, including data acquisition, preparation, analysis, documentation, and communication of findings - Translate complex analytical outcomes into clear, meaningful insights using data visualisation and concise narrative for both technical and non‑technical audiences - Contribute to continuous improvement by sharing knowledge, supporting training initiatives, and participating in quality assurance and peer reviews What You’ll Bring - Significant experience in analytics or data‑centric roles, applying analytical techniques to solve complex business or risk problems - Strong hands‑on experience with SQL‑based tools, such as SQL Server or AWS Redshift, to extract and analyse large datasets - Experience across the end to end analytics process, from problem definition through to insight communication and stakeholder engagement - Familiarity with data visualisation tools such as Tableau or Power BI, with a focus on producing clear and impactful insights - Experience using Python will be highly regarded - Ability to work autonomously while also collaborating effectively with audit, risk, and technology professionals What You’ll Enjoy Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. - Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually - Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees - Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access - Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees - Paid volunteer leave, donation matching, and unlimited emergency response leave - Performance‑based bonuses and Suncorp shares for eligible employees - Diversity is celebrated through employee resource groups and inclusive policies for all families At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Title: DevOps Engineer Location: Brisbane, QLD, Australia Hybrid Permanent - Full-time Job Description: JobShift: - Work on scalable cloud and DevOps platforms - Learn from experienced engineers and grow your career - Brisbane location - with excellent work flexibility About the role Join a collaborative DevOps team supporting the delivery of secure, scalable, and reliable technology solutions. You will contribute to automation, CI/CD pipelines, and cloud infrastructure while learning from experienced engineers. This role offers hands-on exposure to modern DevOps practices within a purpose-driven organisation. What you'll do - Support the design, build, and maintenance of CI/CD pipelines, improving deployment speed and reliability across engineering teams. - Contribute to infrastructure automation using tools such as Terraform and Ansible, helping reduce manual effort and increase consistency. - Work with software and platform teams to embed DevOps practices into the development lifecycle, improving delivery outcomes. - Assist with monitoring, observability, and incident resolution to improve system reliability and operational visibility. - Participate in Agile ceremonies, contributing to planning, continuous improvement, and team collaboration. - Help maintain secure and scalable cloud environments that support development, testing, and production systems. What you'll bring - Experience with scripting and automation using Python, Shell, or JavaScript, applied to development or infrastructure tasks. - Knowledge of cloud platforms such as AWS, including core services like compute, storage, and networking. - Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI/CD, and version control platforms like Git. - Understanding of containerisation and orchestration technologies such as Kubernetes or OpenShift. - Ability to apply DevOps principles in a team environment, contributing to automation, collaboration, and continuous improvement. - Awareness of monitoring and observability tools such as Splunk or Dynatrace, used to maintain system performance. What You'll Enjoy Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. - Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually. - Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus. - Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access. - Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees. - Paid volunteer leave, donation matching, and unlimited emergency response leave. - Performance-based bonuses and Suncorp shares for eligible employees. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

Title: Recoveries Officer Location: Australia NSW, Sydney Work Type: Hybrid, Full Time Job Description: JobID: 1000548 Category: Claims Management JobSchedule: We're looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim. This role is based in Sydney and will be permanent, full-time. Key Responsibilities: - Manage a portfolio of S151z recovery claims - Ensure that all actions and tasks undertaken are in compliance with icare's requirements - Compliance with GIO internal policies and procedures including the Injury Management Program and Technical / Procedural Manuals. - Compliance with Workers Compensation Legislation and Regulatory requirements. - Ensure all relevant legislation, policies and procedures are adhered to in managing the provision of information, products, and services to customer. - Maintain current case management, legislative and regulatory knowledge by actively participating in training sessions. - Provide advice and guidance to Workers Compensation claims staff on recoveries. - Maximise recovery opportunities to meet the KPI measures set by iCare. - Adhere to business practices to achieve Balanced Score Card Targets. - Ensure there is a focus on the delivery of outcomes to maximise fee income available under the performance measures. - Build, maintain and develop relationships with internal & external customers. - Ensure accurate processing of all monetary financials including settlements & allocation of money - Identify opportunities and solutions for improvement in design and process of Recoveries and associated work. Skills & Experience Required: - Preferred experience within a recovery environment in the Workers Compensation industry, and must have a minimum of 3 years' claims experience within the Workers Compensation Industry in roles relating to the provision of claims management. - Demonstrated experience in utilising web-based administration systems - Strong knowledge and understanding of claims management. - Preferred understanding of recoveries procedures in the icare scheme. - Strong knowledge of Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998 and amendments 2002. - Strong knowledge of associated legislations and relevant case law that governs third party recoveries. Why Join Suncorp? Join one of Australia's most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success: - Competitive Annual Salary + Performance Based Incentives - Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) - Hybrid working options for better work-life balance - Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia - Reward & Recognition programs celebrating your achievements - Professional development with ongoing training, coaching, and clear career pathways - Community connection: opportunities to participate in charitable initiatives like Spirit to Cure (Benefits may vary depending on role, level, and location.) Why This Role Matters This role enhances our ability to progress icare claims effectively and reduce complaints by providing focused, proactive support. You'll complement existing teams and contribute to a broader uplift in service quality - with impact visible to senior leadership.

Title: Recoveries & Settlements Consultant Location: Melbourne Australia Job Description: JobID: 1000430 Category: Claims Management JobSchedule: Posted Date: 2026-05-26T03:45:36+00:00 JobShift: Recoveries and Settlements Consultant - 12 Month Secondment Brisbane, Melbourne or Toowoomba Are you a confident communicator with strong customer focus and a talent for negotiation? Do you enjoy working in a fast-paced environment where you can make a real impact? We're looking for proactive, detail-oriented individuals to join our Recoveries and Settlements team supporting our consumer brands. In this role, you'll manage a portfolio of claims, identify recovery opportunities, negotiate fair settlement outcomes, and support positive outcomes for customers and stakeholders. This is a great opportunity to build capability in a specialist area, contribute to meaningful business outcomes, and be part of a supportive team focused on delivering the best possible results. What success looks like In this role, success means balancing customer experience with commercial outcomes. You'll be someone who can manage competing priorities, make informed decisions, communicate confidently, and identify opportunities to improve recovery and settlement results while maintaining quality and accuracy. What you'll do - Manage a portfolio of claims across recoveries and settlements - Identify and maximise recovery opportunities - Negotiate fair settlement outcomes with customers and third parties - Review claim information and estimates to support accurate decision-making - Deliver a high standard of customer experience across all interactions - Handle inbound calls from customers and third-party insurers - Resolve complaints professionally and with empathy - Maintain accurate claims records in line with policies and standards - Support team performance and continuous improvement initiatives Role details - 12-month contract commencing 6 July 2026 - Full-time, Monday to Friday, 8:30am - 5:00pm - Hybrid working with up to 4 days work from home per week (leader discretion) - 5 weeks in-office training plus 2 weeks supported onboarding - Limited WFH during training depending on business needs - Locations: Melbourne, Brisbane or Toowoomba What you'll bring - Strong customer service skills with a focus on positive outcomes - Excellent communication skills, both written and verbal - Confidence in negotiation and conflict resolution - Strong attention to detail and accuracy - Ability to analyse information and make sound decisions - Resilience and composure under pressure - Strong organisation and ability to manage competing priorities - Proactive, results-driven mindset - Collaborative approach and team focus - Experience in claims, insurance, complaints, recoveries or similar (highly regarded) What we can offer you - A supported learning environment with training and coaching - Salary: $83,400 including 12% super - Flexible work arrangements: a hybrid working model that lets you work from home and the office. - Study support: we encourage ongoing learning and offer study support to eligible employees. - Parental leave: 20 weeks of paid parental leave for primary carers. - Wellness programs: including discounts on health insurance and gym memberships. Note: Specific benefits may vary depending on role, level, and location. Chase the Sun - Apply Now! If this sounds like the opportunity you've been looking for, apply online today! At Suncorp, we're committed to building futures and protecting what matters. We embrace diversity and encourage you to apply-even if you don't meet every requirement. We'd love to hear from you! At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitmentcases@suncorp.com.au for a confidential conversation.

Title: Claims Officer - Injury Liability Location: Sydney Australia Job Description: JobID: 1000497 Category: Claims Management JobSchedule: Posted Date: 2026-05-24T22:59:56+00:00 JobShift: :Manage a diverse portfolio of Injury Liability Claims - Brisbane or Sydney location / hybrid working - Permanent opportunity Are you looking to take the next step in your insurance career and join a high-performing, collaborative team? We have an exciting opportunity for an Injury Liability Claims Officer to join our growing business. In this role, you will manage a portfolio of injury liability claims end-to-end, delivering timely, customer-focused and commercially sound outcomes. You'll work closely with internal stakeholders and external partners, applying your technical expertise to manage risk, control costs and deliver strong claims outcomes. What you'll do: - Manage a portfolio of injury liability claims from lodgment through to finalisation, ensuring timely and cost-effective outcomes in line with service standards; - Determine policy coverage, including indemnity, liability and quantum considerations; - Proactively manage claims strategy, identifying risks, trends and opportunities to optimise outcomes; - Appoint and instruct service providers including solicitors, investigators, loss adjusters and other specialists; - Maintain accurate and realistic reserves, monitoring and responding to material changes; - Build effective relationships with customers, brokers and stakeholders to support positive claims experiences. What you'll bring: - Experience managing long-tail claims portfolios (e.g. injury, liability or professional indemnity highly regarded); - Strong understanding of claims management principles, including liability assessment and negotiations; - Sound analytical and problem-solving skills, with the ability to make informed decisions in a dynamic environment; - A customer-centric mindset with a focus on achieving efficient, fair and balanced outcomes; - Excellent communication and stakeholder management skills. What we can offer: - Flexible working arrangements and hybrid work options; - 20 weeks paid parental leave and 4 weeks paid secondary carer leave; - Discounts across a range of retail and insurance products; - Ongoing learning, development and career progression opportunities; - A supportive and inclusive team environment focused on wellbeing and performance. Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any more information or support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.