Title: Academic Success Specialist for Course Placement - MnSCU Academic Professional 2 Location: MN-Minneapolis Full time Hybrid job requisition id JR0000005279 Job Description: Working Title: Academic Success Specialist for Course Placement - MnSCU Academic Professional 2 Institution: Minneapolis Community and Technical College Classification Title: MnSCU Academic Professional 2 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: Minneapolis FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Unclassified - Limited Academic (Fixed Term) Salary Range: $26.12 - $37.91 Job Description Minneapolis College is currently looking for a limited, full-time Academic Success Specialist for Course Placement. This limited position with run through December 31st, 2026. This position provides coordination and serves as a professional resource for both functional areas of academic support and course placement for college faculty, staff, and students. Serves as the assessment and course placement expert/professional resource for students, faculty, staff, and community partners. Interpret statutes, policies, and guidelines (Minn State and assessment vendor) to develop, communicate, and implement operating procedures and processes effectively with and through stakeholders. Coordinate and administer all Assessment Center testing and course placement activities and processes for new, continuing, and in the local high schools, ensuring the academic integrity of exam administration and the security of the testing environment. Select, gather, and analyze appropriate assessment data and develop recommendations to assist with student retention and success for prospective, current, and former students, faculty, staff, sponsoring agencies, other educational institutions, technical college administrators, and State Board staff, within parameters set by law and ethical standards. Prepare reports for college administrators, Minnesota State, and federal agencies so the college remains in compliance with regulatory and funding requirements. Serve as the coordinator and technical support person in implementing Minnesota State assessment policy, procedures, and technology updates. Collaborate with all assessment vendors to maintain certification, develop, update, and amend contracts, and coordinate the administration of assessments. Collaborate with all Minneapolis College departments, staff, faculty, administration, and community partners to identify assessment and academic support needs, equity gaps, unnecessary barriers, and strategies to improve student success and college enrollment. Develop and coordinate process improvements related to course placement policy, practices and procedures, and other initiatives. Responsibilities include, but are not limited to: - Acts as a lead in the day-to-day operations of Course Placement processes. - Provide advising services to prospective, current, and returning students. - In collaboration with the director, coordinate process improvements related to course placement and other strategies to support student success. - Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Salary Range: $26.12- $ 37.91 hourly / $54,539 - $ 79,156 annually Minimum Qualifications - Associate degree plus 2 years of related experience. - Ability to work effectively with students from diverse and traditionally underserved backgrounds with varied needs. - Decision-making skills are sufficient to coach students on practical approaches to making career and educational choices to meet their needs. - Human relations/customer service sufficient to manage and query data and create business correspondence, reports, and training presentations. - Ability to plan, organize, and administer multiple activities, deliver results, and meet deadlines. - Demonstrates an ongoing understanding of cultural fluency, incorporates culturally responsive practices,and actively engages in antiracism professional development learning opportunities. Preferred Qualifications - Proficiency in academic advising programs, curriculum, services and resources to assist applicants and students in making sound career and education decisions. - Bachelor's degree or higher plus three (3) or more years of related experience. - Proficiency in using student record systems, project management and specialty software. Other Requirements Former and/or current employees need to be in good standing with Minneapolis College. Work Shift (Hours / Days of work) 8:30 am - 5:00 pm, Monday - Friday Telework (Yes/No) May be eligible for partial telework in accordance with Minneapolis College’s Telework Guidelines. About Minneapolis College is a proud member of the Minnesota State Colleges and Universities system. The campus is located in the heart of a vibrant and diverse metropolitan community. Faculty and staff collaborate to offer a supportive environment that values active and applied learning, community engagement, sustainability and global and cultural understanding. Our faculty and staff enjoy excellent benefi ts, and a team environment and challenging careers. As an affirmative action and equal opportunity institution, we are committed to supporting the continued growth of our diverse community. The College is 100 years strong and has a rich history and mission that is still relevant today. The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the link Minneapolis College Public Safety or go to Benefits Information: At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website. To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Role Description This is a fully remote CRM and Automation Assistant role with a fast-growing Australian ISO certification and compliance business, offering a stable long-term position where you will own the systems, automations, and admin that keep the pipeline moving from day one. This role sits at the intersection of marketing automation, CRM management, and client administration, giving you direct ownership of GoHighLevel across workflows, landing pages, calendars, and pipelines. Day to day you will: - Build and optimise automations - Manage the shared inbox - Prepare quotes - Coordinate client onboarding - Run LinkedIn and cold email outreach using prospecting tools such as Apollo, Lusha, and Apify You will work closely with the founder, a solo operator growing a compliance services practice, and will be expected to set up systems, document them clearly, and help onboard the founder on the platform as you go. The business is at an active growth phase, with new clients coming on board and a second hire planned within the next three to six months, making this a strong opportunity for someone who wants to grow into a senior support role as the team scales. Qualifications - Hands-on experience with GoHighLevel is essential, including automations, funnels or landing pages, calendars, and pipelines - Confident with modern business and AI tools including Microsoft 365, Claude or ChatGPT, and web scraping tools such as Apify - Experience with B2B lead generation, cold email, or LinkedIn outreach is highly regarded - Exposure to no-code automation tools such as Zapier or Make is a plus - Strong all-round admin skills across quoting, inbox management, scheduling, and record-keeping, with sharp attention to detail - Excellent spoken and written English with a professional and friendly manner - A proactive self-starter who takes ownership, builds systems, and documents processes clearly - Exposure to professional services, compliance, or ISO certification is an advantage Requirements - Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace) - Proactive attitude, able to manage tasks independently using provided templates and processes without needing to be prompted - Available to work Australian business hours Benefits - Full-time, work-from-home with Australian business hours - A genuine long-term career opportunity. We are looking for someone to grow alongside as the Australian business expands - Ongoing training and regular performance and salary reviews, as you develop - Direct working relationship with the founder

Role Description - Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger. - Address basic queries regarding products, pricing, availability, and services. - Provide personalized guidance to potential customers to enhance engagement. - Convert online inquiries into confirmed showroom appointments. - Maintain a clear follow-up schedule to maximize conversion rates. - Collaborate with sales and showroom teams to ensure smooth handover of appointments. - Any other ad-hoc activities as assigned by the Client. Qualifications - 1–3 years of experience in customer service, customer support, or a similar client-facing role. - Excellent verbal and written communication skills. - Strong problem-solving and conflict resolution skills. - Strong interpersonal skills with a customer-centric mindset and a high level of empathy. - Proficiency in Microsoft Office applications and familiarity with CRM or customer support systems is an added advantage. - Positive attitude, adaptability, and willingness to learn new processes and systems.

Customer Service Specialist locations Eveleigh, NSW - 5-7 Central Ave Perth Central Full time job requisition id REQ257362 Customer Service Specialist – Discharges - 12 Month Secondment / Contract Opportunity - Build your career in Commercial Lending operations at CommBank - Hybrid working – 1 day in office per week (20% per mth), 4 days WFH after training - Location: Sydney head office Do work that matters CommBank's Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to hear from you. See yourself in our team We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team. We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers. You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession. Other responsibilities include: - Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues - Identifying opportunities to improve the processes within your team or work area - Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues - Contributing to and/or completing reconciliations - Completing general administrative duties as required - Practising prudent risk management by identifying and responding to business risks We're interested in hearing from people who: To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial Lending operations. - Demonstrated knowledge and experience of the home lending or commercial lending process (desirable) - Strong customer service experience with the ability to build effective relationships with relevant stakeholders - An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures - High attention to detail and accuracy - Strong work ethic with a team-orientated outlook - A positive, CAN do mindset From here, the opportunities are endless At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.