Role Description The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization. This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. - Troubleshoot macOS and Windows environments. - Support modern endpoint and identity platforms. - Help deliver a secure, seamless technology experience for employees worldwide. - Customer-focused, technically curious, and thrives in a fast-paced, distributed environment. Qualifications - Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. - 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. - Strong troubleshooting skills across macOS and Windows environments. - Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. - Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. - Experience supporting employee onboarding, offboarding, device provisioning, and access management. - Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. - Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. - Good understanding of endpoint security, networking fundamentals, and IT service management. - Basic scripting experience with PowerShell, Bash, or Python. - Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment. Requirements - Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. - Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. - Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. - Escalate complex issues when required and contribute to continuous service improvements. - Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. - Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. - Maintain device inventory and support remote employees with setup and troubleshooting. - Support onboarding, offboarding, employee transfers, and access requests. - Provision user accounts, devices, applications, and permissions while following security best practices. - Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. - Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. - Manage user accounts, permissions, licensing, and application access. - Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. - Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. - Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. - Communicate effectively with employees across different technical skill levels while providing exceptional customer service. Benefits - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot

• Responsible for Mechanical Nuclear Island Support Systems (MNISS) engineering activities that support the BWRX-300 Small Modular Reactor (SMR) design • Activities focus on the Process Radiation and Environmental Monitoring System (D11) • Develop and maintain the System Design Description, Process Flow Calculations/Diagrams, Piping & Instrumentation Diagrams (P&IDs), and other engineering deliverable documents associated with the system • Responsible for development of specifications/component data sheets for fluid system in-line components • Work with adjacent teams, disciplines, project management, and contractors to ensure high quality and on time deliverables in support of BWRX-300 engineering milestones • Provide support to the Licensing organization for regulatory related deliverables • Responsible for analysis and design work supporting requirements specifications • Improve areas of project execution and department management through Six Sigma methodology • Support development efforts for both new products and new technology • Responsible for necessary corrective and preventive actions resulting from Quality non-compliance monitoring and audit programs • Responsible for driving continuous improvement initiatives, such as Lean Action Work Outs (LAWO) • Work on BWRX-300 technologies

• Leads team and independently supports the global design, implementation, and maintenance of virtualization infrastructure • Provides guidance and expertise to management and users on topics surrounding strategy and best practices • Acts as a resource for colleagues with less experience • Solves complex problems and takes a new perspective on existing solutions • Coordinates the design, develop, and maintain the physical infrastructure, network, and layout of a data center • Implements standards and guidelines • Ensures adequate capacity for corporate computing needs and identify capacity trends • Coordinates or leads reliability testing and plan disaster recovery procedures • Provides regular status, operational, incident, and change reports

• be hands on with everyday development: plan, design, write, build, test, commit software for cloud-based systems supported by AI tools • lead and contribute to architecture and design of software across cloud platforms • actively interact with team members in agile standups, code-reviews, discussions around software processes • work with team leads and business leaders to write and track user stories that accurately reflect requirements • support developers of all levels, leading by example, provide mentoring and work as a team player • perform other work-related duties as assigned.