• Serve as a liaison between Prior Authorization operations, engineering teams, automation vendors, and other cross-functional partners to support technology-driven initiatives. • Gather, clarify, and document business requirements for system enhancements, workflow changes, automation opportunities, and new functionality requests. • Partner with PA operational leaders and frontline subject matter experts to understand current workflows, pain points, process gaps, and desired future-state solutions. • Translate operational needs into clear, actionable requirements for technical teams, while also translating technical updates and constraints back into operationally understandable language. • Develop and maintain process maps, workflow diagrams, decision trees, and “if/then” visualizations to document current and future-state workflows. • Evaluate enhancement requests to determine whether existing solutions already exist, whether the request is operationally necessary, and whether the proposed solution is scalable and sustainable. • Assess upstream and downstream impact of technology changes across Prior Authorization functions, including submissions, decisions, cancellations, appeals, follow-up, and related workflows. • Support prioritization, intake, and vetting of technology requests to reduce ad hoc or incomplete requests going directly from operations to engineering. • Create and manage clear documentation around business requirements, process decisions, meeting notes, open questions, risks, dependencies, and next steps. • Submit, review, and track Jira tickets related to PA technology initiatives, including monitoring ticket status and communicating updates to stakeholders. • Support user acceptance testing, workflow validation, issue identification, and bug reporting prior to implementation or go-live. • Conduct live troubleshooting if system issues occur or processes stop working properly. • Partner with technical teams to ensure builds align with the original problem statement and intended operational outcome. • Communicate finalized process or system updates to impacted teams and support training, adoption, and change management efforts. • Collaborate with analysts assigned to other PA technology products to ensure changes across systems are aligned and do not create downstream conflicts. • Help identify opportunities to improve workflow consistency, reduce unnecessary variability, increase automation adoption, and optimize use of available technology.

• Media Finance Operations: Support end-to-end financial workflows including media billing, invoicing, vendor payment reconciliations, and client funding cash applications across global brands. • System Optimization: Act as the functional platform expert in Mediaocean software (Prisma, Spectra), configuring system settings, workflows, and templates aligned with global standards to increase processing throughput. • Data Integration & Integrity: Monitor and maintain seamless data flows between Mediaocean and Deltek Maconomy ERP, verifying master data consistency (clients, vendors, campaigns) and resolving integration bottlenecks. • Cross-Functional Partnering: Serve as the core operational liaison between agency finance teams, central Shared Services (AP/AR), and IT, providing system training and guiding the onboarding of new agencies into standardized workflows. • Reporting & Month-End Support: Produce and analyze media financial reports covering spend pacing, revenue status, and variances while supporting month-end close operations. • Governance & Audit Compliance: Ensure strict adherence to internal financial controls, SOX requirements, and audit standards, maintaining precise SOPs and desktop procedures. • Automation & Transformation: Partner with transformation squads to implement workflow automations, exception-based processing models, and AI-enabled anomaly detection for billing validation.

• Support end-to-end financial workflows including media billing, invoicing, vendor payment reconciliations, and client funding cash applications across global brands. • Act as the functional platform expert in Mediaocean software (Prisma, Spectra), configuring system settings, workflows, and templates aligned with global standards to increase processing throughput. • Monitor and maintain seamless data flows between Mediaocean and Deltek Maconomy ERP, verifying master data consistency (clients, vendors, campaigns) and resolving integration bottlenecks. • Serve as the core operational liaison between agency finance teams, central Shared Services (AP/AR), and IT, providing system training and guiding the onboarding of new agencies into standardized workflows. • Produce and analyze media financial reports covering spend pacing, revenue status, and variances while supporting month-end close operations. • Ensure strict adherence to internal financial controls, SOX requirements, and audit standards, maintaining precise SOPs and desktop procedures. • Partner with transformation squads to implement workflow automations, exception-based processing models, and AI-enabled anomaly detection for billing validation.

• Media Finance Operations: Support end-to-end financial workflows including media billing, invoicing, vendor payment reconciliations, and client funding cash applications across global brands. • System Optimization: Act as the functional platform expert in Mediaocean software (Prisma, Spectra), configuring system settings, workflows, and templates aligned with global standards to increase processing throughput. • Data Integration & Integrity: Monitor and maintain seamless data flows between Mediaocean and Deltek Maconomy ERP, verifying master data consistency (clients, vendors, campaigns) and resolving integration bottlenecks. • Cross-Functional Partnering: Serve as the core operational liaison between agency finance teams, central Shared Services (AP/AR), and IT, providing system training and guiding the onboarding of new agencies into standardized workflows. • Reporting & Month-End Support: Produce and analyze media financial reports covering spend pacing, revenue status, and variances while supporting month-end close operations. • Governance & Audit Compliance: Ensure strict adherence to internal financial controls, SOX requirements, and audit standards, maintaining precise SOPs and desktop procedures. • Automation & Transformation: Partner with transformation squads to implement workflow automations, exception-based processing models, and AI-enabled anomaly detection for billing validation.