Role Description Within Aeroflow, the Urology Customer Account Team serves as one of the primary connections between our patients and the care they depend on every day. Our team helps patients navigate their healthcare journey by answering questions, coordinating with physician offices, working through insurance requirements, and ensuring they receive the medical supplies they need with confidence and compassion. This is more than a customer service position. Every conversation could make someone's day a little easier. Whether you're helping a patient understand their insurance benefits, resolving an order issue, or coordinating care with a physician's office, you'll play an important role in delivering an exceptional patient experience. This is a fast-paced, high-volume call center environment where success comes from balancing compassion with efficiency. You'll spend your day speaking with patients, physician offices, and insurance partners while navigating multiple systems, solving problems, and helping patients move forward. If you enjoy helping people, staying organized, solving problems, and working on a team that genuinely cares about making a difference, we'd love to meet you. Qualifications - A genuine passion for helping people and creating exceptional customer experiences. - The ability to remain calm, compassionate, and professional during difficult conversations. - Excellent active listening, critical thinking, and problem-solving skills. - Strong organization while managing multiple priorities and deadlines. - Confidence navigating multiple software applications simultaneously. - Clear, professional verbal and written communication skills. - Accountability, sound judgment, and the ability to make thoughtful decisions independently. - Adaptability and a willingness to learn in a fast-paced environment. - A collaborative mindset with a desire to contribute to team success. - Resilience, consistency, and a positive attitude in a high-volume call center environment. Requirements - High school diploma or GED equivalent. - Ability to type at least 40 words per minute with accuracy. - Proficiency with Google Suite. - Strong computer proficiency, including the ability to navigate multiple software applications simultaneously. - Excellent verbal and written communication skills. - Ability to manage multiple priorities while maintaining attention to detail. Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - And SO MUCH MORE!!

• Work on the Wholesale US (Domestic) and Non-Domestic expansion of the Trafilea group ensuring profitable and sustainable growth for all Trafilea brands with the retail partners and putting new businesses in place. • Support Demand Planning and the commercial team in order to achieve sufficient inventory to serve the requests from the Wholesalers. • Maintain a good grasp of project scopes, needs, and results in order to effectively make decisions and lead the team involved in a reliable and efficient way. • Quick decision-making and negotiation skills to be able to jiggle all the priorities and exigencies with internal and external stakeholders. • Take all the compliance, and good practices of all the Wholesale related Meetings where participate.

Role Description We are seeking a strategic and results-driven Senior Demand Generation Manager to launch multi-channel marketing campaigns designed to capture demand for our Observability business. You are responsible for mid-to-bottom funnel campaigns that drive net-new customer acquisition pipeline and revenue for SolarWinds Observability — owning campaign planning, program execution, and performance reporting for this solution. You bring strong judgment and initiative, collaborate well across functions, and have a growth and experimentation mindset. The ideal candidate brings deep expertise that balances a strong understanding of how buyers move through a journey with a strong track record of shaping narratives and translating audience understanding into high-performing demand programs that drive sales-ready leads. What matters most is your ability to connect strategy to execution and elevate how demand is built across the funnel. Key Responsibilities - Translate GTM strategy and product priorities into demand generation strategies that generate qualified new business pipeline for SolarWinds Observability. - Own campaign strategies across mid-to-bottom funnel, from consideration to conversion. - Support the creation of sales-ready leads through a tightly orchestrated retargeting strategy with conversions across free trial activations, interactive demos, quotes, and more. - Develop and manage a fleet of AI agents, skills, and autonomous workflows that support advanced targeting, multi-channel orchestration, and personalization at scale to improve bottom of funnel conversion rates. - Work closely with SDRs to align on lead follow-up to support healthy conversion rates from routed lead to sales opportunity. - Develop a testing roadmap to capture demand in partnership with the CRO team. Set benchmarks and clear conversion targets. - Apply a strong understanding of how CIO and senior IT buyers evaluate, purchase, and adopt observability platforms to shape messaging, content, and campaign strategy. - Partner with Product Marketing to ensure campaign materials resonate with IT decision makers and reflect current market dynamics. - Own campaign measurement and optimization, using data and insights to iterate, scale, and improve performance. - Use performance data to identify what's working, flag issues early, and recommend optimizations. Qualifications - 7+ years of B2B marketing experience, with a focus on demand generation, integrated campaigns ideally within SaaS or enterprise technology. - Proven track record of driving measurable pipeline and revenue for new business. - Experience executing campaigns across a variety of channels including paid ads, email, web, social, chatbot, and events. - Understand how to build AI skills vs AI agents and how to create and map complex workflows and think through automation to augment and develop demand gen programs. - Advanced proficiency with marketing automation and CRM platforms (Marketo, Salesforce). - Experience with tools such as 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, or similar tools. - Are data-driven: you track what matters, use metrics to optimize, and can clearly connect your programs to pipeline outcomes. - Collaborate well across functions — product, sales, partners, regional teams — and communicate proactively to keep things moving. - Ability to measure and optimize campaign performance. You like to launch fast and iterate based on the data. - Are energized by ownership and accountability — you don't wait to be told; you identify what needs to happen and make it happen. - Highly organized with strong attention to detail and the ability to manage multiple programs simultaneously in a fast-paced environment. Company Description SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Role Description This is an early-career Account Manager role on a team of strong performers. You will manage and grow relationships with sophisticated customers, learning the product and the market deeply over time. The team values people who are sharp, hungry, and high-slope, with a track record of working hard and being outstanding in whatever they have done so far. Prior account management experience is not required; many strong candidates come from BDR roles or from associate positions at investment firms looking to move into account management. You will report to the head of the account management team. Responsibilities - Own and grow relationships with a portfolio of customers - Drive retention and expansion across your accounts - Learn the product and the data/investment landscape deeply to advise customers effectively - Collaborate cross-functionally with product and operations teams - Contribute to a team with a consistent record of exceeding quota Qualifications - 1-3 years of professional experience, ideally at a startup or in the data/VC space - Strong communicator who articulates themselves well - At least three of the following: strong academic background, startup experience, athletic or competitive background, rigorous major, technical acumen - Hungry, high-slope, and eager to grow into a top account manager - Bonus: prior experience working with or alongside investment professionals or data products Compensation $100K-$140K OTE (80/20 split) Work Model Fully remote Location United States (remote)