Role Description The Director of Account Management serves as the primary relationship owner and strategic advisor for assigned pharmaceutical manufacturer clients, focusing on manufacturers commercializing products in rare disease, orphan drug, oncology, and durable medical equipment (DME) categories. This individual is responsible for the end-to-end client relationship — from program inception through ongoing execution — working at the intersection of patient services, market access strategy, and reimbursement operations. The Director will represent Elusa Health's full suite of hub services including: - Reimbursement support - Prior authorization management - Patient affordability programs - Copay assistance - Verification & Financial Resource Management (VFRM) solutions As a senior client-facing leader, this role requires the ability to engage credibly with manufacturer stakeholders at all levels, from field-level program liaisons to VP and C-suite executives focused on commercial strategy and brand performance. Qualifications - 8+ years in pharmaceutical services, hub services, or market access - Direct account management or client services experience - Deep familiarity with reimbursement operations and payer channels - Experience supporting rare, orphan, oncology, or DME products - Proven ability to manage senior pharma manufacturer relationships - Strong command of copay, VFRM, and affordability program models - Executive-level communication and presentation skills - Bachelor's degree required Requirements - Prior experience at a patient services hub or specialty pharmacy - Familiarity with specialty distribution and limited distribution networks - Knowledge of field reimbursement and patient support program design - Experience with OIG compliance frameworks and patient assistance programs - Proficiency in Salesforce or equivalent CRM platforms - MBA or advanced degree in healthcare/business - Experience with product launch reimbursement planning - Comfort with P&L awareness and contract negotiation Benefits - Elusa Health is an equal opportunity employer. - We are committed to building a diverse team that reflects the patient populations we serve. - All qualified applicants will receive consideration without regard to race, color, religion, gender, disability, age, veteran status, or other protected classifications.

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