Pluralsight logo
Pluralsight

We’re the technology workforce development company that helps individuals and organizations transform with tech skills.

Director, Implementations and Adoption

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

$169K - $212K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Implementations and Adoption

Pluralsight

• getting a customer live is just the beginning; adopt, embed, and expand the Pluralsight Platform inside their organization • build and scale the team, systems, and playbooks for new customers to become power users • end-to-end delivery model including milestone tracking and seamless handoff to Customer Success • define, document, and continuously improve implementation and adoption standards tailored to customers • identify where technology or process redesign can improve efficiency • recruit, develop, and retain Implementation & Adoption professionals • senior point of contact for complex onboarding and adoption engagements • co-design adoption strategies and handoff experiences with Customer Success • evaluate and build new implementation and adoption offerings

Job Requirements

  • 10+ years in SaaS implementation, professional services, or customer onboarding/adoption
  • 6+ years leading people
  • proven track record scaling implementation and adoption teams in a high-growth SaaS environment
  • fluency in integrations like SSO, SCIM, LMS, API, and analytics
  • track record of cross-functional influence with Sales, Customer Success, Product, and Finance leadership
  • experience building and/or managing billable professional services offerings
  • background in workforce development, L&D strategy, or technology skills enablement (bonus)

Benefits

  • competitive compensation
  • bonus eligibility
  • comprehensive medical coverage
  • unlimited PTO
  • wellness reimbursement
  • professional development funds

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