Role Description The Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMS's loan servicing business units are in compliance with all internal policies and procedures, adhering to federal, state, local and governmental regulatory requirements, and investor/product specific guidelines. Testing conducted may encompass life of loan processes. - Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification. - Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance. - Create and maintain documentation of processes, reports, applications, and procedures as per department policy. - Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. - Identify exceptions based on testing performed and notify department management of any observations that are outside of the testing scope but require action. - Obtain approval of testing as documented by department procedure or at the direction of management. - Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management. - Perform recurring testing as assigned. - Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties. - Utilize SharePoint and other systems to track all assignments and update the status accordingly. - Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality. - Follow department procedures for shared mailbox use. - Perform assigned compliance testing as assigned and promptly escalate compliance concerns. - Perform other duties as assigned. Qualifications - High school diploma required; bachelor’s degree or equivalent job experience preferred. - Three (3) or more years’ experience in mortgage/loan servicing. - Two (2) or more years’ experience with quality data analysis, testing and reporting. - Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines. - Knowledge of utilizing Loan Servicing technology to research, validate and obtain information. - Proficient in MS Office with basic skills in Excel. - Strong analytical, problem solving, collaboration and technical skills. - Strong time management skills. - Ability to adapt to changes and work under pressure to meet deadlines. - Ability to understand, remember, and communicate routine, factual information. - Ability to organize thoughts and ideas into understandable terminology. Benefits - Comprehensive healthcare plans for you and your family. - Discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Company Description Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

• Execute manual test cases • Document defects clearly • Write automation scripts • Apply API testing tools • Integrate tests in CI/CD • Understand system under test • Execute assigned test plans • Write own test plans • Manage test coverage • Manage QA environment integrity • Follow test standards • Ensure HIPAA test coverage • Participate in ceremonies • Partner with dev engineers • Collaborate with product team • Report defect status • Communicate test results • Write test documentation • Learn QA best practices • Understand release goals • Contribute to QA planning

Role Description Join our elite team of Senior Raters as a critical contributor to high-quality validation data that directly influences product development and quality assurance for leading search engines and AI technologies. This flexible, remote opportunity allows you to apply your analytical and research skills to evaluate search results and AI-generated content while contributing to the development of high-quality AI systems. A Day in the Life of a Quality Assurance Rater: - Conduct analytical assessments of search results and AI responses, providing ratings and feedback that help improve AI model performance and search quality. - Maintain high quality standards and deliver the accuracy our clients depend on. - Evaluate a variety of rating tasks, analyze content with attention to detail, conduct research to support rating decisions, and identify guideline gaps or task inconsistencies. - Participate in training and calibration sessions while contributing feedback to improve rating processes and guidelines. Qualifications - Working as a freelancer with excellent communication skills in English. - Resident in the United Kingdom for the last 5 consecutive years. - Familiarity with current and historical business, media, sports, news, social media, and cultural affairs. - Strong analytical thinking, attention to detail, and research skills. - Experience using web browsers, search engines, and online research tools. - Daily access to a reliable broadband internet connection, smartphone, and personal computer. - Demonstrated research capability through professional background OR strong track record of self-directed research and information verification. - Ability to work independently and follow detailed guidelines consistently. - High level of creativity and logical skills with the ability to achieve consistent targets. Requirements - Candidates will complete project-specific training and qualification assessments before joining the program. - Ongoing work will be subject to regular quality assurance reviews and performance monitoring. Preferred Qualifications - Experience in quality assurance, content moderation, data annotation, research, journalism, editing, or information verification. - Familiarity with AI technologies, search engines, and digital content ecosystems. - Subject matter expertise in areas such as Popular Culture, Social Sciences, STEM, Medicine, Law, Finance, or Engineering. - Additional language skills may be beneficial depending on project requirements. Benefits - Earn extra income working remotely from the comfort of your own home. - Have the freedom to choose your own working hours to suit your own lifestyle. - Be a part of a community and access our well-being initiatives. - Contribute to the development of the AI ecosystem. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

• Develop, maintain, and execute manual test cases • Perform positional, regression, usability, exploratory, and user interface testing • Validate application functionality, design, and usability • Identify, document, prioritize, and verify software defects • Communicate testing progress and release readiness • Test across different browsers, operating systems, and devices • Recommend product improvements and usability enhancements • Help ensure every release meets quality standards