Mindgrub

• Represent the voice of the customer, advocating for user and business needs throughout product delivery. • Collaborate with senior product leaders to define product strategy, priorities, and delivery plans. • Facilitate workshops focused on discovery, requirements gathering, process mapping, ideation, prioritization, and solution definition. • Gather, analyze, and document business requirements from client stakeholders. • Create, refine, and maintain product backlogs, user stories, acceptance criteria, and release priorities. • Participate fully in Agile ceremonies including backlog refinement, sprint planning, reviews, retrospectives, and other product delivery activities. • Coordinate closely with UX designers, software engineers, QA, project managers, and client stakeholders throughout delivery. • Build trusted relationships with clients through thoughtful communication, collaboration, and problem solving. • Identify risks, assumptions, dependencies, and opportunities early, helping teams make informed decisions. • Contribute to product roadmaps and release planning alongside senior product leadership. • Partner with Mindgrub Account Managers and Project Managers to ensure successful client engagements and software delivery. • Leverage generative AI tools to improve research, documentation, backlog refinement, meeting preparation, analysis, and other product management activities while validating outputs for quality and accuracy. • Continuously improve product management processes, team collaboration, and delivery practices.

• A source of consistency, reliability, and expertise within the Project Management Office (PMO) • The Senior Project Manager goes above and beyond “on-time, on-budget, and on-scope” to become a true stakeholder in project success • Facilitate day-to-day priorities with energy and confidence • Adjust communication and management style based on the needs of a multi-disciplinary internal team of strategy, creative, and technology partners • Champion throughout the entire project life cycle

• Develop, maintain, and execute manual test cases • Perform positional, regression, usability, exploratory, and user interface testing • Validate application functionality, design, and usability • Identify, document, prioritize, and verify software defects • Communicate testing progress and release readiness • Test across different browsers, operating systems, and devices • Recommend product improvements and usability enhancements • Help ensure every release meets quality standards

• Maintain and expand Mindgrub’s relationships with existing clients to increase Mindgrub’s revenue • Identify, qualify, and procure new Cyber Security clients to diversify and increase revenue and profitability • Understand and comply with client-specific pricing requirements while meeting and exceeding Mindgrub’s profitability targets • Use Mindgrub’s CRM for all leads, prospects, and current/past clients contacts • Lead pitches and proposals, working with prospects through the sales process and supporting Mindgrub’s team • Educate clients on the breadth of Mindgrub’s marketing offerings, including creative, digital marketing, branding, SEO/SEM, campaign strategy, design, & execution, content strategy and copywriting, website design and development, and more • Support kick-off meeting and engagement support between sales, production departments, and client • Collaborate with team members to ensure client and project health throughout the course of the engagement

• Lead full-cycle recruiting and account management for IT and software development staffing engagements, including contract, contract-to-hire, and direct-hire placements • Develop and execute go-to-market and business development strategy for the staffing division, including outreach, proposals, and client pitches • Build and manage a recruiting tech stack (ATS/CRM, sourcing tools, AI-assisted sourcing platforms) to drive efficiency and candidate quality • Establish repeatable sourcing strategies for hard-to-fill technical roles (engineering leadership, software development, ML/AI, data, infrastructure) • Cross collaborate with the digital products sales team to uncover new opportunities. • Negotiate fee structures, MSAs, and contract terms with new and existing clients • Track pipeline, revenue, and placement metrics, reporting performance to agency leadership • Run a full desk in the beginning stages of the new division • Hire, train, and manage additional recruiters as the division grows • Partner closely with Mindgrub's leadership and delivery teams to align staffing services with broader agency offerings and client needs • Represent Mindgrub's staffing brand at industry events, on LinkedIn, and in client-facing marketing materials

• A source of consistency, reliability, and expertise within the Project Management Office (PMO), the Senior Project Manager is an experienced project leader and facilitator in all respects. • At Mindgrub, the Senior Project Manager goes above and beyond "on-time, on-budget, and on-scope" to become a true stakeholder in project success. • They facilitate day-to-day priorities with energy and confidence. • Senior Project Managers deftly know when and how to adjust their communication and management style when relaying direction based on the needs of a multi-disciplinary internal team of strategy, creative, and technology partners. • They are the team’s champion throughout the entire project life cycle.

• Guide the continued evolution of Mindgrub’s brand across products, campaigns, marketing, thought leadership, and client-facing experiences • Maintain creative standards across all channels and touchpoints • Lead the development of thoughtful, differentiated, and strategically aligned creative work • Facilitate presentations, workshops, reviews, and creative discussions with clients and internal stakeholders • Help strengthen client relationships through quality, consistency, storytelling, and user experience • Help define the user experience and strategy for digital products, platforms, applications, websites, and emerging interactive solutions • Lead UI designers in modern product and responsive web design, enhancing brands through digital experiences • Establish scalable design systems, interaction models, and experience standards • Partner with engineering, product strategy, and production teams to ensure creative vision carries through to shipped experiences • Provide guidance on accessibility, usability, storytelling, and customer experience best practices • Support enterprise client engagements requiring strategic creative and UX leadership • Help evolve AI-enabled creative and production capabilities throughout the organization • Introduce practical workflows that improve creative quality, operational efficiency, collaboration, and scalability • Evaluate emerging tools and technologies related to design, video, ideation, prototyping, and production • Establish thoughtful standards for responsible and effective use of AI within creative workflows • Guide teams through evolving technologies while maintaining creative judgment, originality, and brand integrity • Oversee creative direction for product, application, web, and digital experience initiatives, along with supporting campaigns, content, and brand work • Improve creative operations and production workflows to support scalability and execution quality • Mentor and support multidisciplinary creative talent spanning design, UX, content, analytics, video, and production • Help teams strengthen both creative craft and technology fluency • Identify evolving skill needs and growth opportunities • Support hiring, onboarding, mentoring, and professional development efforts • Foster a culture of curiosity, accountability, experimentation, collaboration, and continuous learning • Partner with sales, marketing, engineering, product strategy, and production teams to align strategy and execution • Translate business goals, technical requirements, and customer needs into compelling creative solutions • Participate in planning sessions, innovation initiatives, workshops, and leadership collaboration • Actively participate in in-office collaboration days and strategic planning sessions.

• Maintain and enhance Java-based REST APIs that support native mobile applications across iOS and Android platforms • Develop new backend features and integrations while ensuring system reliability, scalability, and performance • Troubleshoot and resolve production issues across application, API, and infrastructure layers • Collaborate with mobile developers, QA engineers, project managers, and client stakeholders to deliver technical solutions aligned with business requirements • Participate in architecture and technical design discussions related to backend services and API development • Monitor application health, identify performance bottlenecks, and implement improvements to optimize system stability • Write clean, maintainable, and well-documented code following established engineering standards and best practices • Conduct code reviews and provide technical mentorship to other developers on the team • Stay informed on emerging backend engineering trends, security practices, and API development standards

• Building and maintaining strong relationships with our existing energy and utility clients. This includes understanding their unique challenges, pain points, and strategic priorities • Serve as the primary point of contact for key stakeholders on your accounts, establishing and maintaining strong relationships with those stakeholders • Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success • Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services • Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement • Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans • Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities • Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives • Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients • Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business • Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engaging with clients by fostering strong relationships, acting as a trusted advisor, resource, and partner • Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses • Anticipate and resolve risk, issues, or challenges that may arise, ensuring high client satisfaction and retention rates • Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams • Collaborate with the sales team to provide input and support in the development of account strategies, sales, and expansion plans • Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as they drive to expansion in their accounts • Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs

• Delivering scalable, well-architected Sitecore solutions aligned to business goals • Technical leadership that accelerates delivery and reduces project risk • Leading teams by demonstrating quality, confidence, and collaboration • Fostering trust with our clients by providing technical direction and implementation outcomes • Serve as the technical authority for Sitecore-based web applications and infrastructure architecture, including templates, workflows, personalization, and experience platforms • Provide best-fit technical solutions for one or more concurrent projects • Lead architecture, design, and development of scalable Sitecore solutions aligned to business needs • Anchor and lead Proof of Concept (PoC) development efforts • Define and enforce best practices for coding, unit testing, reviews, documentation, and technical standards • Mentor team members in technology, architecture, and delivery