• Own the architecture and operation of secure, scalable, highly available AWS and AWS GovCloud infrastructure supporting the Hypori SaaS platform end to end. • Set the technical direction for Infrastructure as Code (Terraform, OpenTofu, CloudFormation). • Drive engineering tasks for platform reliability, scalability, and capacity. • Lead end-to-end observability strategy across Datadog, Splunk, Prometheus, Grafana, and/or ELK. • Serve as incident commander for high-severity production events; drive root cause analysis and lead systemic, multi-phase remediation. • Design and implement CI/CD platforms and deployment automation (GitHub Actions, Jenkins, AWS Code Pipeline). • Lead the operation and evolution of containerized workloads on Kubernetes and Docker. • Identify and develop solutions for cloud cost optimization. • Mentor engineers, lead design reviews, and shape the technical standards the broader team is measured against. • Lead cross-team resolution of systemic operational issues. • Represent Hypori in technical conversations with external cloud and infrastructure vendors.

• Support configuration and deployment of our AWS cloud infrastructure • Help manage vulnerabilities across our infrastructure and dependencies • Monitor logs and alerts and escalate anomalies the right way • Contribute to infrastructure testing, KPI tracking, and reporting • Learn our systems and runbooks well enough to become a real backup for critical incidents

• Work on latest edge Cloud computing to solve difficult, manual and repeatable tasks for users adopting Cloud technologies like AWS, Salesforce, Microsoft and more • Use the latest trends on building SaaS applications using multitenancy, scalability large data volumes / Big Data and more • Develop and expand our portfolio to support most popular Cloud apps (200+) • Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use. • Customer Discovery: Conduct structured workshops with client stakeholders to capture workflows, pain points, and desired outcomes. • Solution Design: Translate business requirements into technical workflows, automations, and integrations. • Deployment Execution: Configure, test, and deploy solutions, ensuring seamless go-live and adoption. • Workflow Automation: Build and customize automations using APIs, scripts, or low-code platforms. • Technical Troubleshooting: Diagnose integration issues, resolve blockers, and iterate based on client feedback. • Customer Advocacy: Serve as the technical expert during onboarding and beyond, ensuring long-term customer success. • Feedback Loop: Provide insights from deployments to product and engineering teams to shape roadmap priorities.

• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers. • Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations. • Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions. • Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis. • Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure. • Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments. • Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront. • Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly. • Manage platform capacity planning, cost optimization, and cloud spend governance. • Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes. • Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control. • Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems. • Support audit readiness and evidence collection for compliance certifications. • Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence. • Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated. • Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition. • Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability. • Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling. • Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt. • Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes. • Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.