Gilytics AG

• Support configuration and deployment of our AWS cloud infrastructure • Help manage vulnerabilities across our infrastructure and dependencies • Monitor logs and alerts and escalate anomalies the right way • Contribute to infrastructure testing, KPI tracking, and reporting • Learn our systems and runbooks well enough to become a real backup for critical incidents

Role Description We're looking for a Junior DevOps / Cloud Engineer to support our System Engineer in keeping Pathfinder's AWS infrastructure running smoothly and to grow into a genuine second pair of hands for our infrastructure team. If you want hands-on AWS experience with real ownership (and a clear path to grow), this is a great place to start. What You’ll Do - Support configuration and deployment of our AWS cloud infrastructure - Help manage vulnerabilities across our infrastructure and dependencies - Monitor logs and alerts and escalate anomalies the right way - Contribute to infrastructure testing, KPI tracking, and reporting - Learn our systems and runbooks well enough to become a real backup for critical incidents Qualifications - Bachelor's degree in Computer Science, Computer Engineering, or related field - Coursework in architecture/administration of information systems - Practical experience in system administration and Linux Requirements - Master's degree in Software Engineering, Distributed Software Systems, or similar (NICE TO HAVE) - Courses/certifications in CI/CD, AWS, cybersecurity, infrastructure as code, or applied AI (NICE TO HAVE) Benefits - A real, high-impact role from day one you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients - An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later - Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals - A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters - Structured onboarding with a clear 90-day plan, no sink-or-swim, no guessing what success looks like - Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling - Company equipment provided (laptop and the tools you need to do your job well) - Vacation entitlement and leave terms in line with applicable local labour law [confirm specifics with HR for your location] - Compensation: competitive and benchmarked to role, experience, and location

• Become a deep expert in the Pathfinder solution and its application across customer use cases • Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs • Prepare and run demo projects that showcase Pathfinder’s workflows and applications • Prepare technical documentation and contribute content for sales and marketing materials • Prepare technical offers and responses for public tenders • Provide technical support, including live support to customers • Manage and triage customer technical requests to help prioritise the product roadmap • Design and deliver customer onboarding and training activities • Perform holistic testing of the solution ahead of releases and client deployments

Role Description The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding. Qualifications - 3+ years of practical experience applying GIS to land, environmental, or infrastructure management - 2+ years in a customer-facing role - Demonstrable experience writing technical documentation in English; conversational English proficiency - Desirable: Experience in teaching or technical training activities - 2+ years working with international customers in an English-speaking context - German, Spanish, or other languages are a plus - Education in Geographic Information Systems, Geomatics, Geospatial Science, Environmental Engineering, or a similar technical/scientific field Requirements - Become a deep expert in the Pathfinder solution and its application across customer use cases - Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs - Prepare and run demo projects that showcase Pathfinder’s workflows and applications - Prepare technical documentation and contribute content for sales and marketing materials - Prepare technical offers and responses for public tenders - Provide technical support, including live support to customers - Manage and triage customer technical requests to help prioritise the product roadmap - Design and deliver customer onboarding and training activities - Perform holistic testing of the solution ahead of releases and client deployments - Use AI tools to accelerate the build of demo projects, PoCs, and tender responses - Leverage AI writing assistants to draft and translate technical documentation and proposals - Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests - Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients Benefits - A real, high-impact role from day one — you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients - An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later - Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals - A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters - Structured onboarding with a clear 90-day plan, no sink-or-swim, no guessing what success looks like - Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling - Company equipment provided (laptop and the tools you need to do your job well) - Vacation entitlement and leave terms in line with applicable local labour law - Compensation: competitive and benchmarked to role, experience, and location

• Lead onboarding and roll‑outs for new customers, ensuring a smooth implementation. • Deliver training and product updates to drive adoption and usage. • Run workshops on use cases and best practices with customers and our technical team. • Build strong relationships with key stakeholders and act as their strategic partner. • Gather customer needs and collaborate with Product to resolve issues and influence the roadmap. • Monitor customer health, identify risks and upsell opportunities, and support renewals. • Help improve customer support processes and define key customer success metrics. • Collaborate with Sales and Marketing by providing product and customer insight. • Travel occasionally to meet customers and teammates (including visits to our Valencia office). • Contribute to AI strategy, adoption and initiatives.

• Turn customer success into a repeatable growth engine • Build and manage a pipeline of customer advocates and references • Run a structured referral program with quarterly targets • Coordinate case studies and success stories end-to-end • Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections • Interview customers, extract the real value, and publish one Pathfinder success story per quarter • Keep the website and product pages current with fresh customer evidence • Create LinkedIn content and targeted outreach that supports pipeline • Plan, host, and manage at least one quarterly webinar with customer speakers • Build and manage the Pathfinder Forum — a user community connecting customers and prospects • Equip the sales team with proof points, references, and stories that strengthen trust during active deals • Identify which customer assets are missing in live opportunities and build them • Develop targeted messaging and evidence for key segments, use cases, and geographies

• Turn customer success into a repeatable growth engine • Find customers with great stories, draw those stories out, and turn them into credible proof • Activate that proof through referrals, case studies, webinars, and community • Build and manage a pipeline of customer advocates and references • Run a structured referral program with quarterly targets • Coordinate case studies and success stories end-to-end • Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections • Interview customers, extract real value, and publish success stories • Keep the website and product pages current with fresh customer evidence • Create content that supports pipeline, not follower counts • Plan, host, and manage quarterly webinars with customer speakers • Build and manage the Pathfinder Forum, a user community

Role Description This role sits at the intersection of customer success, content, and sales enablement. You won't close deals — but everything you build will make deals easier to start and faster to close. Your job is to find customers with great stories, draw those stories out, turn them into credible proof, and activate that proof through referrals, case studies, webinars, and community. Tasks What You Will Do: - Customer Advocacy and References - Build and manage a pipeline of customer advocates and references. - Run a structured referral program with quarterly targets. - Coordinate case studies and success stories end-to-end, including navigating Legal, Compliance, and management layers to get approvals over the line. - Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections. - Content and Customer Proof - Interview customers, extract the real value, and publish one Pathfinder success story per quarter — independently, without a copywriter. - Keep the website and product pages current with fresh customer evidence. - Create LinkedIn content and targeted outreach that supports pipeline, not follower counts. - Webinars and Community - Plan, host, and manage at least one quarterly webinar with customer speakers. - Build and manage the Pathfinder Forum — a user community connecting customers and prospects. - Commercial Support - Equip the sales team with proof points, references, and stories that strengthen trust during active deals. - Identify which customer assets are missing in live opportunities and build them. - Develop targeted messaging and evidence for key segments, use cases, and geographies. Qualifications - 3 to 7 years in B2B customer advocacy, customer marketing, or sales enablement — not brand awareness, not demand gen. - Proven track record producing technical content independently: case studies, customer stories, white papers — you interview, write, and publish without a copywriter. - Experience working in or selling into infrastructure, energy, utilities, transport, or engineering — you understand the stakes and speak the language of engineers and project managers. - Demonstrated ability to coordinate across complex organizations (Legal, Compliance, multiple stakeholders) and get deliverables approved without losing momentum. - Strong interviewing and storytelling skills — you ask the right questions and translate complex technical topics into clear, credible language. - Sales enablement mindset — you think in pipeline terms, not impressions. - Active, proven use of AI tools to work faster and produce more. - Self-directed execution — you follow through, push busy customers toward commitments, and get things done without heavy structure or supervision. Requirements - Bonus Points - Exposure to GIS, geospatial software, or spatial data concepts. - Experience managing a customer community, user forum, or user group. - Has organized or hosted external-facing technical webinars. - Has worked at a startup or scaleup — comfortable with ambiguity and no established playbook. - Multilingual — French, German, or Spanish a plus. Benefits - Full ownership of a new function with direct business impact from day one. - Close collaboration with Sales, Customer Success, and the leadership team. - Fully remote, async-friendly work environment. - A product that solves real, high-stakes problems for customers who care about outcomes. - Competitive compensation — salary negotiable based on experience and location.

• Lead onboarding and roll‑outs for new customers, ensuring a smooth implementation. • Deliver training and product updates to drive adoption and usage. • Run workshops on use cases and best practices with customers and our technical team. • Build strong relationships with key stakeholders and act as their strategic partner. • Gather customer needs and collaborate with Product to resolve issues and influence the roadmap. • Monitor customer health, identify risks and upsell opportunities, and support renewals. • Help improve customer support processes and define key customer success metrics. • Collaborate with Sales and Marketing by providing product and customer insight. • Travel occasionally to meet customers and teammates (including visits to our Valencia office).