Gilytics AG

• Turn customer success into a repeatable growth engine • Build and manage a pipeline of customer advocates and references • Run a structured referral program with quarterly targets • Coordinate case studies and success stories end-to-end • Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections • Interview customers, extract the real value, and publish one Pathfinder success story per quarter • Keep the website and product pages current with fresh customer evidence • Create LinkedIn content and targeted outreach that supports pipeline • Plan, host, and manage at least one quarterly webinar with customer speakers • Build and manage the Pathfinder Forum — a user community connecting customers and prospects • Equip the sales team with proof points, references, and stories that strengthen trust during active deals • Identify which customer assets are missing in live opportunities and build them • Develop targeted messaging and evidence for key segments, use cases, and geographies

• Turn customer success into a repeatable growth engine • Find customers with great stories, draw those stories out, and turn them into credible proof • Activate that proof through referrals, case studies, webinars, and community • Build and manage a pipeline of customer advocates and references • Run a structured referral program with quarterly targets • Coordinate case studies and success stories end-to-end • Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections • Interview customers, extract real value, and publish success stories • Keep the website and product pages current with fresh customer evidence • Create content that supports pipeline, not follower counts • Plan, host, and manage quarterly webinars with customer speakers • Build and manage the Pathfinder Forum, a user community

Role Description This role sits at the intersection of customer success, content, and sales enablement. You won't close deals — but everything you build will make deals easier to start and faster to close. Your job is to find customers with great stories, draw those stories out, turn them into credible proof, and activate that proof through referrals, case studies, webinars, and community. Tasks What You Will Do: - Customer Advocacy and References - Build and manage a pipeline of customer advocates and references. - Run a structured referral program with quarterly targets. - Coordinate case studies and success stories end-to-end, including navigating Legal, Compliance, and management layers to get approvals over the line. - Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections. - Content and Customer Proof - Interview customers, extract the real value, and publish one Pathfinder success story per quarter — independently, without a copywriter. - Keep the website and product pages current with fresh customer evidence. - Create LinkedIn content and targeted outreach that supports pipeline, not follower counts. - Webinars and Community - Plan, host, and manage at least one quarterly webinar with customer speakers. - Build and manage the Pathfinder Forum — a user community connecting customers and prospects. - Commercial Support - Equip the sales team with proof points, references, and stories that strengthen trust during active deals. - Identify which customer assets are missing in live opportunities and build them. - Develop targeted messaging and evidence for key segments, use cases, and geographies. Qualifications - 3 to 7 years in B2B customer advocacy, customer marketing, or sales enablement — not brand awareness, not demand gen. - Proven track record producing technical content independently: case studies, customer stories, white papers — you interview, write, and publish without a copywriter. - Experience working in or selling into infrastructure, energy, utilities, transport, or engineering — you understand the stakes and speak the language of engineers and project managers. - Demonstrated ability to coordinate across complex organizations (Legal, Compliance, multiple stakeholders) and get deliverables approved without losing momentum. - Strong interviewing and storytelling skills — you ask the right questions and translate complex technical topics into clear, credible language. - Sales enablement mindset — you think in pipeline terms, not impressions. - Active, proven use of AI tools to work faster and produce more. - Self-directed execution — you follow through, push busy customers toward commitments, and get things done without heavy structure or supervision. Requirements - Bonus Points - Exposure to GIS, geospatial software, or spatial data concepts. - Experience managing a customer community, user forum, or user group. - Has organized or hosted external-facing technical webinars. - Has worked at a startup or scaleup — comfortable with ambiguity and no established playbook. - Multilingual — French, German, or Spanish a plus. Benefits - Full ownership of a new function with direct business impact from day one. - Close collaboration with Sales, Customer Success, and the leadership team. - Fully remote, async-friendly work environment. - A product that solves real, high-stakes problems for customers who care about outcomes. - Competitive compensation — salary negotiable based on experience and location.

• Lead onboarding and roll‑outs for new customers, ensuring a smooth implementation. • Deliver training and product updates to drive adoption and usage. • Run workshops on use cases and best practices with customers and our technical team. • Build strong relationships with key stakeholders and act as their strategic partner. • Gather customer needs and collaborate with Product to resolve issues and influence the roadmap. • Monitor customer health, identify risks and upsell opportunities, and support renewals. • Help improve customer support processes and define key customer success metrics. • Collaborate with Sales and Marketing by providing product and customer insight. • Travel occasionally to meet customers and teammates (including visits to our Valencia office).