Claritas Rx

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. • Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. • Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. • Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. • Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. • Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. • Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. • Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. • Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

• Develop Quality Assurance strategy for Claritas Rx • Develop test plans, test data and test cases for new features, end-to-end system tests and regression tests • Execute all tests • Automate unit tests, on path to CI/CD • Test for production quality, both pre & post deployment • Work with development, product and customer teams to research existing data issues and suggest solutions • Verify the quality of data, ensure incoming data matches existing data specifications, verify functionality and data output against requirements, using complex SQL scripts as needed • QA review queries created by developers for adherence to standards and performance issues • Report on testing status, milestones and issues to project stakeholders • Support off-hours launch and monitoring of systems with teams as needed

Role Description We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including: - Data loading - Application and tenant configurations - SFTP setup - Training environment planning You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification. You will work closely with Customer Success, Delivery Directors, and the extended delivery team. Working with engineering leaders, customer-facing teams, and your peers, you will own the day-to-day mechanics that keep multi-account delivery on track from implementation execution and JIRA hygiene to governance artifacts, executive-ready reporting, and risk management. Key Accountabilities - Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. - Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. - Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. - Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. - Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. - Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. - Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. - Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. - Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. - Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. - Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation. Qualifications - 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment. - Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management. - Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production). - Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management. - Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs. - Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers. - Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers. - Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions. - Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data. - Great energy and passion — must be comfortable in a rapidly changing, dynamic environment. - B.S. or B.A. in business, engineering, computer science, or related field. - Ability to work in a fast-paced, dynamic, and team-oriented environment. Preferred - PMP, CSM, or equivalent project management certification. - Experience in healthcare, life sciences, or biopharma data. - Familiarity with HIPAA/SOC/HITRUST requirements. - Experience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams. - Experience standardizing governance templates and processes across a portfolio of accounts. Benefits - Competitive salary of $120,000 to $135,000 - Benefits package - Opportunity to make a significant impact on a first-in-industry digital health solution Company Description Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. Our mission is to illuminate the patient experience beyond the clinical trial. We aspire to a culture of accelerated professional development through shared learning and collaboration, a respectful and fun work environment, and employee empowerment through the effective use of technology and tools. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.

Role Description Claritas Rx has a data pipeline and software modules for ingesting, validating, mastering, analyzing, and reporting on complex health care data. The software transforms disparate data into actionable, meaningful insights for our customers. You will be a critical member of an engineering team that is building a unique healthcare software solution. As a Senior QA Engineer, you will establish and implement the Quality Assurance strategy for Claritas Rx. Key Accountabilities - Develop Quality Assurance strategy for Claritas Rx - Develop test plans, test data and test cases for new features, end-to-end system tests and regression tests - Execute all tests - Automate unit tests, on path to CI/CD - Test for production quality, both pre & post deployment - Work with development, product and customer teams to research existing data issues and suggest solutions - Verify the quality of data, ensure incoming data matches existing data specifications, verify functionality and data output against requirements, using complex SQL scripts as needed - QA review queries created by developers for adherence to standards and performance issues - Report on testing status, milestones and issues to project stakeholders - Support off-hours launch and monitoring of systems with teams as needed Qualifications - Experience in setting up and maintaining QA Environment and Test Data Management - Experience in system testing, regression testing, functional testing, black box testing and white box testing - Experience with automated end-to-end testing tools/frameworks - Good SQL experience querying and extracting data from databases - Basic programming skills in Python - Data concepts (ETL, data structures, metadata and workflow management) - Solving complex data and technology problems - Experience working with data integration tools like Talend - Experience working with cloud platforms like AWS - Ability to work in a fast paced, dynamic and team-oriented environment - Excellent communication skills Requirements - B.S. in computer science, engineering or related degree Benefits - Competitive salary of $115,000 to $130,000 - Benefits package - Opportunity to make a significant impact on a first-in-industry digital health solution

Role Description The Account Executive is a key stakeholder enabling effective execution of business development (BD) at Claritas Rx. This role facilitates the generation of new sales opportunities by developing relationships with potential leads and communicating the differentiated value proposition of Claritas Rx to diverse stakeholders making budget decisions around enterprise data and technology solutions. This position is focused on developing business at new logo accounts in the segment of small-to-mid sized biotechnology / pharmaceutical companies. Key Accountabilities - Develop relationships with leads matching target personas and other industry stakeholders. - Consult with industry stakeholders on how to solve their problems with data, technology and analytics. - Map the influence of key stakeholders in target customer accounts, determine which stakeholders hold budget and/or are decision-makers, determine what factors drive the decisions of these stakeholders, and position Claritas Rx as appropriate as the best choice to deliver on these factors. - Effectively transition outreach relationships to capabilities presentations and converted sales. - Contribute to the effective management of sales targeting and alignment. - Track activity in a CRM to enable an updated view of opportunities. - Create opportunities to represent Claritas Rx expertise, culture and values with external audiences. - Collaborate with Product, Marketing and other teams to align sales materials with other company content and infrastructure articulating our value proposition to customer segments. Qualifications - Demonstrated track record of selling data, analytics, and technology solutions to biopharmaceutical manufacturers. - Strong domain expertise in biotechnology market access, commercial operations and/or patient services. - Ability to think creatively about how to add value to diverse stakeholders, and fluidly tailor marketing messages to audiences based on their context and objectives. - Ability to prioritize, organize and execute multiple tasks with attention to detail. - Excellent written and oral communication, with exceptional listening and interpersonal skills. - Ability to exercise judgment within broadly defined practices and policies when selecting methods and evaluation criteria for obtaining and measuring results. - Ability to work and collaborate proactively in a fast paced, dynamic and team-oriented environment. - Intermediate-level proficiency with Microsoft Excel, Word and PowerPoint. Requirements - 5+ years of experience in a commercial capacity at a pharma/biotech manufacturer or vendor/service provider to the pharmaceutical industry; a health tech start-up; or a healthcare consulting role. - Worked in or sold to Market Access, Trade/Distribution, Commercial Analytics, and/or Patient Services function including pharmaceutical data, analytics, and AI SaaS solutions. - Deep knowledge of biopharmaceutical market access, commercial analytics, and/or patient services functions. - Demonstrated consultative selling skills to identify and address the unique needs of pharmaceutical companies to sell a portfolio of technology solutions. - Proven success working with cross-functional partners. - Excellent written and oral communication. - Excellent quantitative analysis skills. - Bachelor’s degree in a related field. Preferred - MBA or other advanced degree. Benefits - Competitive salary of $130,000 to $160,000 plus commission and benefits package. - Opportunity to make a significant impact on a first-in-industry digital health solution.

• Own the detailed project plan across multiple active Ascend 2.0 implementations, covering all workstreams — data onboarding, configuration, testing, UAT, and go-live — and own the critical path for the overall implementation project plan. • Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff. Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed. • Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data partners. Coordinate closely with the Business Analyst on data specs and configuration timelines and with Customer Engineering on partner testing and non-standard pipeline work; flag discrepancies early and drive resolution before testing begins. • Coordinate and facilitate UAT: build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success on client-facing UAT coordination. Triage UAT defects and route appropriately — configuration issues to the Business Analyst, custom build issues to Customer Engineering, and data/pipeline issues to Customer Engineering with notification to relevant parties. • Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director; develop mitigation plans and escalate issues before they impact go-live timelines or budget. • Ensure the internal QA gate is completed before any client-facing testing begins — nothing advances to UAT without BA sign-off on configuration and CE sign-off on custom builds. Track and drive implementation activities in Smartsheet, JIRA, and Confluence, including data spec development tickets, file ingestion validation, UOM review, configuration milestones, and UAT issue tracking; coordinate closely with the Delivery Director, Business Analysts, and Customer Engineering to maintain momentum and resolve blockers quickly. • Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete; own the Implementation-to-Customer Success transition package — documenting configuration decisions, open items, custom builds, and outstanding client requests — to formalize execution handover at go-live (CS has been the relationship owner since SOW signature). • Conduct internal “lessons learned” sessions following each implementation, documenting improvements to onboarding workflows, configuration templates, UAT practices, transition packages, and partner communication processes to continuously improve the efficiency and quality of future implementations.

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE

Who We Are Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare. The Position Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Please note: Due to collaboration with customers in San Francisco, we are seeking candidates located on the West Coast who can travel to San Francisco for customer meetings when required. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Who You Are Required Skills: - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Preferred Skills: - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Join Us We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.  We are a highly collaborative team and prioritize opportunities to connect in person. For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month. These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work. In addition to our great environment, we offer a competitive salary of $120,000 to $135,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are. Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work. It's time to fall in love with what you do! At Claritas Rx, protecting our candidates is a top priority. If you're applying for a role with us, please note: • All legitimate opportunities are posted first on our official website. Check there before trusting external listings. • We believe in meaningful interviews: offers never come after just one phone call or form. Expect multiple video calls to get to know you. • We never ask for fees or payments of any kind during the hiring process. • Our People Operations Team will handle your onboarding, and all equipment comes directly from us—no purchases required. Learn more about how to spot recruitment scams and protect yourself - FBI warning: https://lnkd.in/dh2aFN8 Claritas Rx is committed to transparency, integrity, and a safe hiring experience for every candidate. Learn more: https://lnkd.in/enhAqwqE