Claritas Rx

• Architect and execute the enterprise-wide data quality strategy • Champion data transparency and create detailed customer-facing reports • Oversee the design and implementation of comprehensive data quality frameworks • Lead, mentor, and develop a team of onshore and offshore data operations specialists • Drive operational excellence and efficiency by evaluating, integrating, and advancing scalable automation technologies • Monitor industry and regulatory changes, guiding process adaptation for GxP, patient privacy, and data integrity

Role Description The Director of Data Quality and Operations oversees the strategic vision, design, and delivery of data quality programs at Claritas Rx, ensuring operational excellence, regulatory compliance, and superior transparency for customers. This leader manages and mentors a global team of data operations professionals and champions best-in-class, scalable quality processes to position Claritas Rx as an industry leader in data trustworthiness and value. Key Accountabilities - Strategic Data Quality Leadership - Architect and execute the enterprise-wide data quality strategy, including end-to-end profiling, validation, and continuous improvement across all aggregated sources. - Champion data transparency and create detailed customer-facing reports, delivering consultative insights to maximize value. - Oversee the design and implementation of comprehensive data quality frameworks, SOPs, and automated tools for both real-time and longitudinal assessments of specialty pharmacy and pharmaceutical/biotech data. - Collaborate with Product, Customer Success, and Engineering teams to build out and scale Data Quality operations in alignment with customer needs and product strategy. - Team and Operational Management - Lead, mentor, and develop a team of onshore and offshore data operations specialists—including hiring, training, performance feedback, and capacity/resource planning. - Foster a community of practice to promote process consistency, knowledge sharing, and deep understanding of customer use cases. - Develop and maintain program-specific SOPs, driving standardization, timely issue resolution, and adherence to documented best practices. - Process Optimization and Standardization - Drive operational excellence and efficiency by evaluating, integrating, and advancing scalable automation technologies and methodologies. - Partner closely with Customer Success and internal teams to align operations with customer requirements and business objectives. - Oversee identification, impact assessment, mitigation, and root cause analysis for data quality incidents, with direct oversight of quality monitoring, triage, escalation, and remediation. - Lead regular data audits, automated discrepancy monitoring, and response measures in line with regulatory standards (HIPAA, HITECH, GDPR, SOC2). - Innovation and Compliance - Evaluate and recommend new data management and analytics solutions to advance data quality and business impact. - Monitor industry and regulatory changes, guiding process adaptation for GxP, patient privacy, and data integrity requirements. - Promote a data-driven organizational culture through education, documentation, and best practice sharing. Key Performance Indicators - Customer Satisfaction (including data quality transparency and consultative support) - Platform Data Quality Scores and Error Rate Reduction - Reduction of Mean Time to Resolution (MTTR) for Data Errors - Software Gross Margins - Effectiveness of Global Team Collaboration and Operations Qualifications - Required: - 8+ years’ experience overseeing data quality, data operations, or analytics in pharma/biotech, healthcare, or health tech data management, including global/offshore team leadership. - Deep understanding of data profiling, validation, and data quality frameworks, ideally with experience as a data aggregator or in data operations with a manufacturer. - Experience building scalable operational functions, process automation, and data standards. - Strong communication, quantitative, and analytical skills; track record of customer relationship and trust building. - Preferred: - Advanced degree (MBA, MS/PhD in Informatics, Biostatistics, Operations Research, Computer Science or related fields) - Familiarity with specialty pharmacy, Hub, co-pay, and complex healthcare data sources. - Demonstrated ability to deliver strategic, consultative data quality outcomes for customers in life sciences. Benefits - Competitive salary of $180,000 to $210,000 - Unlimited PTO - Stock options - Flexible, collaborative work environment - Growing set of tools and technology to drive innovation for customers

• Own the Claritas Rx compliance program end to end • Maintain the compliance policy and procedure library • Manage and further develop the internal risk-assessment program • Coordinate, conduct, and report audit and investigative activities • Nurture and foster a culture of compliance and ethics

Role Description Reporting to the Chief Financial Officer (CFO), the Director of Compliance is the hands-on owner and administrator of the Claritas Rx compliance program. We are seeking a proactive person who surfaces information early, flags risk before it becomes urgent and arrives with clear recommendations. The focus will be on building, enforcing, and reporting on compliance across the business, with privacy as a strong advisory component. Key Accountabilities - Compliance Program: - Own the Claritas Rx compliance program end to end; policymaking, enforcement, monitoring, reporting, and tracking, across all applicable federal, state, and local regulations governing the Company’s practices. - Maintain the compliance policy and procedure library and drive consistent enforcement across employees, agents, and contractors. - Manage and further develop the internal risk-assessment program; report compliance and operational risk to leadership with clear, prioritized recommendations. - Coordinate, conduct, and report audit and investigative activities; lead compliance-related interactions with outside advisors (legal, regulatory, auditors, consultants). - Nurture and foster a culture of compliance and ethics across the Company. - Attestations, Assessments & Certifications: - Fully own the maintenance of the Company’s SOC 2 attestation, customer and partner IT/security assessments, and related certifications; partnering with Engineering/IT, who own technical implementation. - Customer & Partner Engagement: - Serve as a customer- and partner-facing point of contact for compliance and data-sharing questions. - Lead impact assessments of data-sharing arrangements and compliance issues that affect customers and partners, translating them into practical guidance and recommendations. - Serve as the internal resource to customer- and partner-facing teams, training and enabling them on data-sharing issues and requirements so they can handle routine questions with confidence. - Agreements & Data Use: - Own the policies, review/approval workflow, and contracts database for all Business Associate Agreements (BAAs) and Third-Party / Data Use Agreements (DUAs). - Privacy (advisory): - Advise the business on the protection of both internal sensitive data and customer/patient PHI/PII across all media. - Articulate privacy policies and apply sound business judgment—moving beyond binary, true/false determinations to risk-weighted recommendations leadership can act on. - Own HIPAA and applicable state breach determination and notification processes. - Other duties or projects as assigned. Qualifications - Proactive operator: you surface issues and risks early and come with a clear, actionable recommendation rather than waiting to be asked. - Strong business acumen: you frame compliance, privacy, and security tradeoffs in business terms; opportunity cost, revenue impact, and client trust, so leadership can make informed decisions. - 7+ years in compliance, privacy, or commercial regulatory roles, with in-house experience at a biopharma or pharma-services company strongly preferred. - Expert knowledge of HIPAA, SOC 2, and CCPA/CPRA; working familiarity with GDPR and relevant pharma industry codes/guidelines. - Demonstrated ownership of SOC 2 attestations and customer security/IT assessments. - Experience owning BAAs and Third-Party/Data Use Agreements—review, approval, and process design. - Sound, practical judgment interpreting and applying laws, regulations, industry codes, and company policy. - Comfortable and credible in customer- and partner-facing settings; able to advise, counsel, and build consensus across all levels, including executive leadership. - High level of integrity and trust, with discretion to handle investigations and sensitive matters confidentially. - Strong analytical skills, attention to detail, and project-management ability in a fast-paced, dynamic environment. - Excellent writing skills; a confident, polished communicator. - Bachelor’s degree required. - Role is primarily remote with occasional travel requirements. Preferred Skills - Direct experience in specialty pharmacy, biopharma, or life-sciences data environments (e.g., manufacturer, specialty pharmacy, hub, or data-vendor settings). - Experience advising on privacy and security within a product or data-platform context. - Familiarity with HITRUST and broader information-security frameworks. - Relevant certifications (e.g., CHC, CHPC, CIPP/US). Benefits - Competitive salary of $180,000 to $220,000. - Unlimited PTO. - Stock options. - A growing set of tools and technology to drive innovation for our customers. Company Description Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. Our mission is to ensure patients with chronic, life-threatening diseases receive the support that enables the greatest benefit from their therapy.

• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers. • Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations. • Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions. • Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis. • Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure. • Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments. • Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront. • Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly. • Manage platform capacity planning, cost optimization, and cloud spend governance. • Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes. • Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control. • Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems. • Support audit readiness and evidence collection for compliance certifications. • Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence. • Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated. • Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition. • Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability. • Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling. • Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt. • Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes. • Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.

• Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. • Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. • Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. • The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.

Role Description Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients. We have built a strong customer team of domain experts that can help scale a premier channel management solution. At Claritas Rx, Customer Success Managers (CSMs) are the strategic business relationship owners responsible for ensuring customers realize value, drive adoption, and achieve desired business outcomes from our solutions. CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities. CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities. CSMs act as trusted partners to customers—shaping shared priorities, setting expectations on scope and impact, and ensuring the customer’s voice is heard internally. Key Accountabilities - Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth. - Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams. - Help your customers achieve their business goals and outcomes by: - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state. - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate. - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies. - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact. - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items. - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts. - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making. - The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. Qualifications - Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels. - Strong analytical and problem-solving skills, with a creative and data-driven approach. - Exceptional attention to detail and clear, concise written and verbal communication. - Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel. - Proven ability to build and maintain strategic customer relationships and manage client-focused projects. - Demonstrated capabilities in: - Problem-solving and resolution - Project coordination and organizational skills - Expectation-setting and alignment of priorities - Active listening and understanding customer needs - Solution knowledge and the ability to apply insights to business challenges - Empathy and relationship-building - Tenacity and persistence to drive outcomes (“grit”) Requirements - 5+ years of experience in a healthcare consulting, commercial, or client-facing role. - Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred. - Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup. - MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Benefits - Competitive salary of $110,000 to $120,000. - Benefits package. - Opportunity to make a significant impact on a first-in-industry digital health solution.

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. • Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. • Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. • Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. • Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. • Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. • Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. • Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. • Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

• Develop Quality Assurance strategy for Claritas Rx • Develop test plans, test data and test cases for new features, end-to-end system tests and regression tests • Execute all tests • Automate unit tests, on path to CI/CD • Test for production quality, both pre & post deployment • Work with development, product and customer teams to research existing data issues and suggest solutions • Verify the quality of data, ensure incoming data matches existing data specifications, verify functionality and data output against requirements, using complex SQL scripts as needed • QA review queries created by developers for adherence to standards and performance issues • Report on testing status, milestones and issues to project stakeholders • Support off-hours launch and monitoring of systems with teams as needed

Role Description We are a rapidly growing healthcare technology company seeking a Project Manager to join our Customer Engineering team. Reporting to the Head of Customer Engineering, you will serve as the program coordination lead responsible for the end-to-end operational execution of customer implementations, including: - Data loading - Application and tenant configurations - SFTP setup - Training environment planning You will partner directly with the Implementation team to ensure that all Customer Engineering related activities are planned and delivered per specification. You will work closely with Customer Success, Delivery Directors, and the extended delivery team. Working with engineering leaders, customer-facing teams, and your peers, you will own the day-to-day mechanics that keep multi-account delivery on track from implementation execution and JIRA hygiene to governance artifacts, executive-ready reporting, and risk management. Key Accountabilities - Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. - Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. - Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. - Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. - Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. - Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. - Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. - Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. - Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. - Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. - Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation. Qualifications - 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment. - Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management. - Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production). - Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management. - Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs. - Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers. - Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers. - Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions. - Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data. - Great energy and passion — must be comfortable in a rapidly changing, dynamic environment. - B.S. or B.A. in business, engineering, computer science, or related field. - Ability to work in a fast-paced, dynamic, and team-oriented environment. Preferred - PMP, CSM, or equivalent project management certification. - Experience in healthcare, life sciences, or biopharma data. - Familiarity with HIPAA/SOC/HITRUST requirements. - Experience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams. - Experience standardizing governance templates and processes across a portfolio of accounts. Benefits - Competitive salary of $120,000 to $135,000 - Benefits package - Opportunity to make a significant impact on a first-in-industry digital health solution Company Description Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. Our mission is to illuminate the patient experience beyond the clinical trial. We aspire to a culture of accelerated professional development through shared learning and collaboration, a respectful and fun work environment, and employee empowerment through the effective use of technology and tools. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.