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Senior Manager, Site Reliability Engineering
Location
United States
Posted
5 hours ago
Salary
$155K - $170K / year
Seniority
Senior
Job Description
Senior Manager, Site Reliability Engineering
Claritas Rx
• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers. • Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations. • Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions. • Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis. • Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure. • Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments. • Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront. • Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly. • Manage platform capacity planning, cost optimization, and cloud spend governance. • Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes. • Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control. • Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems. • Support audit readiness and evidence collection for compliance certifications. • Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence. • Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated. • Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition. • Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability. • Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling. • Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt. • Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes. • Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.
Job Requirements
- 7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity.
- Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level.
- Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software.
- Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment.
- Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies).
- Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST).
- Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones.
- Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences.
- Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected.
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DKeX Market Ops Specialist (On shifts)
DraftKings Inc.Defining what it means to build and deliver the most extraordinary sports & entertainment experiences.The Crown is Yours
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a DKeX Market Ops Specialist, you'll play a key role in scaling the operations that power our prediction markets. You'll take ownership of complex market operations, strengthen operational processes, and help shape how we launch, monitor, and optimize markets in a rapidly evolving regulatory environment. Working across Engineering, Regulatory, Analytics, Product, and external partners, you'll combine operational expertise with data-driven decision-making to improve reliability, support market integrity, and help build a trusted marketplace for our customers. What You'll Do - Own the execution of end-to-end exchange market operations, including market creation, configuration, launch coordination, real-time monitoring, and settlement, while driving operational excellence across the market lifecycle. - Lead complex operational investigations by monitoring trading activity, identifying market anomalies, assessing potential trade practice concerns, and partnering with Regulatory teams to resolve issues in accordance with established procedures. - Analyze market and operational performance to identify trends, recommend improvements, and deliver actionable insights that enhance market quality, operational efficiency, and the customer experience. - Partner with Engineering, Product, Market Structure, and external ecosystem partners to support new market launches, improve operational tooling, and develop scalable processes that enable future growth. - Drive continuous improvement by strengthening operational documentation, refining workflows and controls, supporting regulatory inquiries and audits, and serving as a trusted subject matter expert for market operations. What You'll Bring - At least 2 years of experience in market operations, exchange operations, trading operations, market surveillance, financial markets, sportsbook trading, or a similar operational environment. - A strong understanding of exchange and market structure concepts, including order books, matching engines, liquidity, market states, trading dynamics, and operational risk management. - Proven experience analyzing complex operational issues, identifying process improvements, and driving scalable solutions in a fast-paced, regulated environment. - Strong analytical, communication, and stakeholder management skills, with the ability to influence cross-functional partners and communicate operational insights to both technical and non-technical audiences. - A passion for prediction markets, exchange operations, sports trading, or financial markets, with the flexibility to support shift coverage as needed; experience working in a regulated trading, exchange operations, or market surveillance environment is preferred. * Working shifts based on Bulgarian business hours. #LI-BD1 #LI-HYBRID Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.




