The most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises
Director, Customer Education – Enablement
Location
California + 2 moreAll locations: California | Utah | Washington
Posted
1 day ago
Salary
$150K - $188K / year
Seniority
Lead
Job Description
Director, Customer Education – Enablement
CreatorIQ
• Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement. • Build a multi-year roadmap tied to adoption and retention outcomes. • Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue. • Represent customer education and enablement in executive and cross-functional forums. • Lead Help Center, knowledge base, onboarding, and in-app education strategy. • Define content architecture, editorial standards, and quality benchmarks. • Oversee the global strategy for live and on-demand customer training. • Manage LMS strategy, governance, and long-term evolution. • Coordinate the enablement of customer-facing teams on platform and product knowledge. • Partner with Services and CS leadership on scoping, renewals, and expansion. • Drive cross-functional launch-readiness standards so every release ships education-ready. • Guide the technology and AI roadmap for customer education and enablement.
Job Requirements
- 8+ years in customer education, enablement, or knowledge management within SaaS.
- 3+ years leading teams; experience managing managers preferred.
- A track record of driving adoption, retention, and revenue through education and enablement.
- Strong cross-functional leadership and executive presence.
- Hands-on experience with LMS, in-app guidance, and knowledge platforms.
- A strategic, outcome-oriented thinker with strong operational discipline.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
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