Affirm logo
Affirm

We create honest financial products that improve lives.

Director, Platform Accounts Management

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

California + 4 moreAll locations: California | Connecticut | New Jersey | New York | Washington

Posted

1 day ago

Salary

$243.8K - $350K / year

Seniority

Lead

12 yrs expEnglish

Job Description

Director, Platform Accounts Management

Affirm

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships. • Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals • Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio • Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value • Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities • Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution • Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics • Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience • Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

Job Requirements

  • 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
  • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
  • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
  • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
  • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
  • Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
  • Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred

Benefits

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

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