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ServiceNow

ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat

Director, Risk GTM

DirectorDirectorFull TimeRemoteLeadTeam 29,000Since 2004Company Site

Location

Northern America

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director, Risk GTM

ServiceNow

Role Description As the Global head of Risk GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the Risk portfolio. Reporting directly to the Global Head of CISO Solutions, you will act as a key contributor to business growth, customer engagement, and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. - Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. - Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions. - Collaborate with the Risk BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. - Integrate customer and market feedback to continuously improve offerings. - Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). - Work closely with sales, product, and marketing teams to ensure cohesive execution. - Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels. - Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking. - Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. - Provide actionable insights to leadership and stakeholders. - Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning. - Represent the company at industry events, panels, and executive forums. - Foster a culture of innovation, collaboration, and continuous improvement. Qualifications - 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role. - Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments. - Deep experience engaging with senior stakeholders and influencing executive decision-making. - Strong analytical, communication, and storytelling skills. - Experience in SaaS, cloud, or enterprise technology preferred. - MBA or equivalent advanced degree is a plus. Benefits - Senior leader level visibility and impact. - A dynamic, collaborative environment with top-tier talent. - Competitive compensation and benefits. - Opportunities for growth and leadership across the organization.

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