Affirm

• Own the category narrative. Define the category Affirm is building, what it is and how the space should be understood, and ensure that through-line holds whether someone encounters it in a press story, an earnings call, or a policy conversation. • Develop and maintain messaging frameworks. Guide how Affirm talks about credit, financial experience, and consumer protection. • Partner with Legal, Policy, and Product. Ensure the category narrative reflects how the product actually works and keeps pace as it evolves, framing new capabilities in the context of the broader credit ecosystem — and push for language that's both legally sound and narratively strong. • Proactively build consumer clarity. Identify where confusion has eroded trust and turn those friction points into brand opportunities. • Keep the narrative current. Work closely with cross-functional partners to identify when the consumer financial narrative needs to evolve, and lead the process of updating it when it does. • Stay ahead of the conversation. Identify the conversations shaping the future of payments that we want to enter and lead, and monitor the media, policy, and competitive landscape for narrative risks and opportunities before they become obvious. • Support high-visibility moments. Bring the narrative infrastructure to earnings, policy milestones, and category-defining press, ensuring Affirm shows up with a clear, consumer-centered point of view. • Adapt the narrative for global markets. Ensure Affirm's forward-looking narrative translates across markets with different cultural contexts around credit and lending — consistent in belief, sensitive in perspective.

• Shape how Affirm shows up in the coverage and conversation the market follows, making the case for what sets it apart from legacy credit and newer entrants as the industry evolves. • Build belief in the business by owning the story behind the numbers – in partnership with Investor Relations, Finance, and Capital Markets – making the case for a model that grows on consumer success, not mistakes. • Lead communications around the milestones that define the company, from earnings, funding, partnerships, major business news. And keep the story moving between those milestones, creating openings to advance it so credibility compounds instead of resetting with each headline. • Earn the confidence of the business and financial reporters, producers, and podcasters who cover the company, across traditional and new media, setting the agenda and becoming the source they return to. • Counsel and prepare executives when the stakes are highest, from media interviews to speaking opportunities, with the messaging and briefing materials they need. • Make sure the business and financial story stays in step with everything else Affirm is saying, so the company sounds like one voice everywhere it shows up.

• Establish and evolve the operational analytics framework for new international markets, ensuring scalable measurement, reporting, and decision-making capabilities as we expand globally • Operate with a business owner mindset by proactively identifying opportunities through analysis and product sense to enhance user experience, growth, and profitability • Own business problems from end to end by translating analytical insights into recommendations and optimization strategies that support business growth, profitability, and operational excellence • Take ownership of the end-to-end analytics process: define success metrics, generate insights and hypotheses, track performance, and create intuitive dashboards and reports that can be easily shared across the organization • Develop scalable analytics solutions and data models • Tackle ambiguous problems by identifying the core hypotheses and designing actionable experiments to validate product-market fit and economic viability • Translate analytical findings into clear and compelling narratives and business cases for leadership to inform decision-making • Spearhead weekly cross-functional metric reviews, collaborating with partners to conduct deep dives into significant metric shifts and suggest actionable steps • Partner effectively across Product, Risk, Finance, Commercial, and Operations to align strategies and execute against business objectives • Foster strong cross-functional relationships and establish yourself as a trusted advisor to team members • Mentor and guide junior analysts to deliver high-impact work that drives business results

• Owning and delivering quarterly goals for your team, leading engineers through ambiguity to solve open-ended problems. • Supporting peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics. • Proactively identifying project, process, technology or business issues, advocating for them, and leading in solving them. • Supporting the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed. • Fostering a culture of quality and ownership through improved code review and design standards. • Helping develop talent on your team by providing feedback and guidance, and leading by example.

• Responsible for owning and delivering quarterly goals for your team. • Support your peers and stakeholders in the product development lifecycle. • Proactively identify project, process, technology or business issues. • Support the operations and availability of your team’s artifacts. • Foster a culture of quality and ownership on your team. • Help develop talent on your team by providing feedback and guidance. • Participate in on-call rotation as a requirement.

• You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. • You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. • You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. • You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. • You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. • You will help develop talent on your team by providing feedback and guidance, and leading by example.

• Responsible for owning and delivering quarterly goals for your team • Support peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics • Proactively identify project, process, technology or business issues and lead in solving them • Support the operations and availability of your team’s artifacts by creating and monitoring metrics • Foster a culture of quality and ownership on your team by setting or improving code review and design standards • Help develop talent on your team by providing feedback and guidance, and leading by example

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. Affirm is committed to building scalable, customer-centric servicing and recovery operations that drive strong customer outcomes while maximizing operational efficiency. As a Dialer Manager, you will own the strategy, configuration, and day-to-day management of the collections dialer environment, ensuring optimal performance across first-party collections operations. This role is highly cross-functional and operationally critical, requiring expertise in Five9 collections dialer management, campaign strategy, workforce optimization, and regulatory compliance. The ideal candidate will combine strong analytical and technical capabilities with operational leadership to improve contact strategies, agent productivity, and recovery performance.This role will report to the Sr. Manager, Collections & Recovery. What you’ll do - Own the administration, optimization, and daily management of the Five9 collections dialer environment across internal and third-party collections operations - Develop and execute outbound dialing strategies to maximize right-party contact rates, agent efficiency, and recovery performance while maintaining compliance requirements - Manage dialer campaigns, call routing logic, pacing strategies, suppression rules, and segmentation across multiple portfolios and geographies - Monitor dialer and agent performance metrics, identifying trends and opportunities to improve productivity, kept dollars, contact rates, and operational efficiency - Partner cross-functionally with Operations, Workforce Management, Product, Engineering, Compliance, and Vendor teams to implement scalable dialing solutions and operational enhancements - Ensure compliance with all applicable regulations, including TCPA, FDCPA, federal/state/local dialing requirements, and internal policies - Support vendor operations by troubleshooting dialer-related escalations, connectivity issues, campaign performance concerns, and reporting discrepancies - Build and maintain operational reporting, dashboards, and KPIs related to dialer performance, agent utilization, and campaign effectiveness - Drive continuous improvement initiatives through automation, testing strategies, and process optimization - Create and maintain SOPs and governance documentation for dialer operations, campaign management, and compliance controls What we look for - 3+ years of experience managing or administering a Five9 collections dialer environment - Strong understanding of collections operations, outbound dialing strategies, and contact center workflows - Experience with predictive, progressive, preview, and blended dialing strategies - Experience meshing Ai agent & human agents into dialing efforts - Familiarity with TCPA, FDCPA, and other regulatory requirements impacting collections dialing operations - Experience supporting high-volume contact center or collections environments - Strong analytical skills with experience interpreting dialer metrics and operational performance data - Ability to manage multiple priorities and troubleshoot operational issues in a fast-paced environment - Experience partnering cross-functionally with Operations, Product, Engineering, Compliance, and Workforce Management teams - Strong written and verbal communication skills - Bachelor’s Degree or equivalent experience preferred Pay Grade - H Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000 USA base pay range (all other U.S. states) per year: $88,000 - $138,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. Affirm is committed to building scalable, customer-centric servicing and recovery operations that drive strong customer outcomes while maximizing operational efficiency. As a Dialer Manager, you will own the strategy, configuration, and day-to-day management of the collections dialer environment, ensuring optimal performance across first-party collections operations. This role is highly cross-functional and operationally critical, requiring expertise in Five9 collections dialer management, campaign strategy, workforce optimization, and regulatory compliance. The ideal candidate will combine strong analytical and technical capabilities with operational leadership to improve contact strategies, agent productivity, and recovery performance.This role will report to the Sr. Manager, Collections & Recovery. What you’ll do - Own the administration, optimization, and daily management of the Five9 collections dialer environment across internal and third-party collections operations - Develop and execute outbound dialing strategies to maximize right-party contact rates, agent efficiency, and recovery performance while maintaining compliance requirements - Manage dialer campaigns, call routing logic, pacing strategies, suppression rules, and segmentation across multiple portfolios and geographies - Monitor dialer and agent performance metrics, identifying trends and opportunities to improve productivity, kept dollars, contact rates, and operational efficiency - Partner cross-functionally with Operations, Workforce Management, Product, Engineering, Compliance, and Vendor teams to implement scalable dialing solutions and operational enhancements - Ensure compliance with all applicable regulations, including TCPA, FDCPA, federal/state/local dialing requirements, and internal policies - Support vendor operations by troubleshooting dialer-related escalations, connectivity issues, campaign performance concerns, and reporting discrepancies - Build and maintain operational reporting, dashboards, and KPIs related to dialer performance, agent utilization, and campaign effectiveness - Drive continuous improvement initiatives through automation, testing strategies, and process optimization - Create and maintain SOPs and governance documentation for dialer operations, campaign management, and compliance controls What we look for - 3+ years of experience managing or administering a Five9 collections dialer environment - Strong understanding of collections operations, outbound dialing strategies, and contact center workflows - Experience with predictive, progressive, preview, and blended dialing strategies - Experience meshing Ai agent & human agents into dialing efforts - Familiarity with TCPA, FDCPA, and other regulatory requirements impacting collections dialing operations - Experience supporting high-volume contact center or collections environments - Strong analytical skills with experience interpreting dialer metrics and operational performance data - Ability to manage multiple priorities and troubleshoot operational issues in a fast-paced environment - Experience partnering cross-functionally with Operations, Product, Engineering, Compliance, and Workforce Management teams - Strong written and verbal communication skills - Bachelor’s Degree or equivalent experience preferred Pay Grade - H Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $77,000 - $127,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the roleAffirm is building the next generation of consumer finance, and the Affirm Card sits at the center of that vision—blending debit, pay-over-time, and network-native experiences into a single product. We’re looking for a Director of Product to lead the Affirm Card and Card Platform—owning both the end-user experience, the business outcomes of every card product, and the underlying platform that powers card issuance, authorization, servicing, and partner integrations. This is a pillar-level leadership role responsible for defining strategy, building a high-performing team, and delivering durable business outcomes across one of Affirm’s most strategic product areas. What you’ll doOwn the Card domain end-to-end - Define and drive the multi-year vision for Affirm Card across consumer experience, growth, and economics, inclusive of new card products that complement the one we have in market today. - Lead the US direct to consumer card products (Affirm Cards, and in app virtual cards) - Oversee our Card Platform (authorization, ledgering, servicing, controls) which powers the D2C products both domestically and internationally, along with a number of merchant and partner integrations. - Translate company strategy into a coherent roadmap spanning multiple teams and systems Build and scale a high-performing product organization - Manage and develop a team of PMs and PM leaders - Establish product standards, operating cadence, and decision frameworks - Build a durable org that delivers high-quality outcomes without direct involvement in every decision Drive business outcomes at scale - Own GMV, engagement, unit economics, and credit outcomes for the Card domain - Shape investment strategy, tradeoffs, and resource allocation across multiple product areas - Partner with Finance and Credit to optimize profitability and risk Lead platform strategy and execution - Drive platform capabilities that unlock velocity across Affirm (APIs, controls, servicing systems) - Partner deeply with Engineering to make cost vs. value tradeoffs at the system level - Ensure the Card Platform scales reliably across use cases, geographies, and partners Operate as a cross-functional leader - Align senior stakeholders across Engineering, Design, Credit, Legal, Partnerships, and GTM - Build strong relationships with external partners (networks, processors, wallet providers) - Represent the Card domain in executive forums and company planning cycles What we look forProduct leadership at scale - 15+ years in product management, with experience leading multi-team product areas or platforms - Track record of owning large domains or business lines with meaningful financial impact Org-building capability - Experience managing managers and building high-performing PM teams - Proven ability to create systems, processes, and culture that scale Strategic and systems thinker - Ability to operate at portfolio-level altitude—connecting product decisions to company strategy - Strong judgment across second- and third-order tradeoffs, especially in complex systems Platform + fintech depth - Experience in payments, cards, fintech, or adjacent infrastructure - Comfort working on both consumer-facing products and backend platforms Execution and influence - Ability to drive alignment across senior stakeholders and functions - Strong product instincts paired with rigorous, data-driven decision-making Why this role mattersAffirm Card is one of the fastest-growing parts of the business and a key driver of long-term differentiation. This role will shape: - How Affirm shows up every day in consumers’ wallets - How we blend debit, credit, and pay-over-time into one experience - The platform foundation that enables future financial products Pay Grade - V Equity Grade - 21 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $391,000 - $431,250 USA On Target Earnings (all other U.S. states) per year: $350,750 - $391,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.